1) Customer Centricity is what’s needed.

1) Bring about change : By using technology and identifying user pain-points

2) Understands Technology
3) Stakeholder management
4) Unbiased user research
5) Empathy for user/ consumer

Product Manager work is to priortise the execution, get an MVP ready to hit the market

Purpose of community building

How do people first come to the community
How do we engage them and further how do we convert them
Content : Podcasts or discussions

EPFL

Elifa Celis
Note

Relevance : Upvotes, Downvotes

Diversity : Length,
Clustering, Dot Product : Diversity/
Relevance : Upvotes
Feature ke vector
Stack Exchanges : sports : Alag Alag data sets

Metric determine kiya: Order of answers pe aaye : Actual/ vs Others :

Question : Tumhe kya lagta hai, kya answer hona chahiye : Survey Bharne ke paise

User engagement : Community, or external : External Notifications =>

Community within in community :
Ask the users : What would they read more ?

Try to identify volunteers : Special Flagging, badging, gratification, rewarding them, badges

Any product : risk mitigation : possible wrongs : CVV : Bank api, otp,
Call is not working : Mean while : B2C Automated : All thought of! Sectionized and further
sections. Retaining the user back. FAQ’s or customer

Problems to sub-problem : FAQ

Saving : On-boarding, Abroad, NRI/ NRO
Time :
Pain point :

Problem : Start from the scratch : Become the user

Tree : Sub-tree

Customer support out sourced

1) Speciality Chemical Sector has been one of the fastest growing sector (>12% CAGR in last
5 years )
2) India has a robust ecosystem of chemical manufacturing
3) China+1 strategy : 10% shifting from China would double India’s pie
4) Robust economic growth for next 2 decades, will mean growth of sectors like