ACCOR - Overview EN 072022

07.
2022
OVERVIEW
OUR VISION O U R P E OP LE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M
Our Vision
OVERVIEW 2022 2
“providing
Accor has been
hospitality
savoir-faire for
more than 50 years
and now we are
committed to
continue creating
the hospitality of
tomorrow.
Sébastien Bazin
Chairman and CEO
”
OVERVIEW 2022 3
We are Accor
A World Leading
We offer the most diversified Augmented We bring our unique
& best performing
integrated hospitality
ecosystem
Hospitality Group expertise & solutions to
drive performance and value for
our business partners
We are more than 230,000 hospitality
experts placing people at the heart of
what we do, creating emotion for our
We foster guests, and nurturing passion for
We are pioneering
human connections, service and achievement beyond
the hospitality of tomorrow,
empowerment fostering innovation and
limits. Building on the strength of our
and meaningful impact creating new experiences
teams and of our holistic ecosystem
of leading brands, personalized
services & expert solutions, we break
new ground to reimagine and shape
hospitality and inspire new ways to
experience the world.
OVERVIEW 2022 4
5,300 1,200+ OUR

NETWORK
OUR
COMMITMENT Net Zero 0
hotels hotels in the pipeline carbon emissions single-use plastic items
by 2050 in guest experience by
778,000 212,000 end 2022
rooms rooms in the pipeline 700+

We are Accor hotels partnering
with Too Good To Go
At a Glance
to fight against food
waste
230,000+ 300+ OUR

PEOPLE
OUR
ECOSYSTEM 10,000+ 18,500+
team members types of jobs restaurants & bars meeting rooms
2.7M 20,000+ 600+ 1,000

hours of members of our gender hotel spas hotels with fitness
training in 2021 equality network RiiSE facilities
OVERVIEW 2022 5
21% *
NORTHERN EUROPE
23%
*As a percentage of total number of rooms of Accor managed and franchised hotels, as of June 30, 2022.
* 1,152 HOTELS
NETWORK
163,779 ROOMS
5,300 5% SOUTHERN EUROPE
We
*
1,903 HOTELS
12%
hotels NORTH & CENTRAL 180,477 ROOMS
are
AMERICA *
778,000 128 HOTELS
a World-leading
37,469 ROOMS GREATER CHINA
rooms
518 HOTELS
91,626 ROOMS
Hotel Operator 11% *
SOUTH EAST ASIA
PIPELINE 12% *
375 HOTELS
85,423 ROOMS
1,200+
8% *
SOUTH AMERICA
INDIA, MIDDLE EAST
& AFRICA
421 HOTELS
8% *
hotels 94,195 ROOMS PACIFIC

414 HOTELS
64,745 ROOMS 389 HOTELS
212,000 60,261 ROOMS
rooms
OVERVIEW 2022 6
We are
an Unmatched
Player Across
Brand Segments
AN UNRIVALED PORTFOLIO OF BRANDS
Accor offers the most diverse brand portfolio

of the industry with 40+ hotel brands across
all segments, from luxury to economy. Our
hospitality ecosystem also encompasses
entertainment, restaurants & bars, co-
working and business services & solutions to
boost performance.
OVERVIEW 2022 7
OUR VISION OUR PEOPLE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M
Our People
OVERVIEW 2022 8
Hospitality is fundamentally
about people – welcoming
them, connecting people
230,000+
We and cultures, sparking
emotion – and Accor's
Heartists®
worldwide
are success relies on our

Heartists® to deliver the
Heartists
best service, welcome and
® care for our guests. Their 110
passion, creativity, individual countries
personalities and
OUR TEAMS ARE OUR differences are what make
GREATEST STRENGTH the Group truly unique and
that's why we always place
people at the heart of
300+
type of jobs
everything we do.
OVERVIEW 2022 9
We 8
regional
2.7M
hours of
200+
partner
are training
campuses
training
in 2021
schools &
universities
Empowering
Talent
UNIQUE OPPORTUNITIES
FOR GROWTH & LEARNING
We give access to leading training and development
plans and empower our team members to be actors of
their professional growth. We want our Heartists® to feel
free to dare and to develop their potential, by taking on
new challenges and opening new doors to continuous
learning & skills development.
GENDER DIVERSITY
& EQUALITY
Member of the global
“Gender-based Violence”
coalition by UN Women
We are 20,000+
Inclusive
Members of our gender
equality network RiiSE
INCLUSION OF PEOPLE
WITH DISABILITIES
WE WELCOME EVERYONE WITH OPENNESS Member of the Valuable 500
With team members in all four corners of the globe,
diversity is at the heart of our DNA. We foster an open
SOCIAL, ETHNIC,
and inclusive culture that welcomes all personalities, RACIAL & CULTURAL
empowers team members and cultivates individual & DIVERSITY
collective innovation and performance. Our ambition is Wealth of initiatives
to prevent inequalities & discrimination at work and give across our regions & hotels
everyone unrestricted opportunities. At Accor, we believe
in strength in unity, and power in diversity.
WELCOMING
THE LGBTQ+
COMMUNITY
Global partnership
with IGLTA
OVERVIEW 2022 11
104,000+ We
funded
applications are Caring
SOLIDARITY IS AT THE HEART OF ACCOR
76 As the world was facing unprecedented challenges due to
countries
the Covid-19 pandemic, the Group took proactive measures
from April 2020 to support its team members and partners
facing dire financial difficulties, by creating the €70M ALL
Heartist Fund. Given the scale of the crisis, it will continue
33.4M in the long term to accompany and support Heartists®
euros allocated affected by the pandemic.
OVERVIEW 2022 12
OUR VISION O U R P E OP LE OUR COMMITMENT OU R HOSP ITA LITY E C OSY STE M
Our Commitment
OVERVIEW 2022 13
We are convinced that the
We
hospitality of tomorrow
rests on the sustainable
600,000
guests every day
are
foundations we create
today. We are striving to
make a positive impact,
Driving contributing back more

than we take, both globally
200M
Change
and locally. And at Accor
meals served
we believe it’s our role to every year
shape a more sustainable
future of travel - together,
STRIVING TOWARDS NET with all our stakeholders:
POSITIVE HOSPITALITY Heartists®, owners,
partners, guests and 5,300
communities. buildings
OVERVIEW 2022 14
Hospitality is at the crossroads of many
We
activities, and our hotels are leading the
way with innovative and practical solutions
are
to reduce our environmental footprint.
We foster a more sustainable food
system, fighting against food waste and
Building a
promoting local sourcing & responsible
habits across our restaurants and bars.
Contributive
Local communities are the foundation of
our business, and we aim to actively
protect biodiversity, engage and create
Model opportunities locally.
NET ZERO
carbon emissions
by 2050
KEY AREAS OF FOCUS & ACTION
ACROSS THE HOTEL JOURNEY ELIMINATION OF ALL By end
SINGLE-USE PLASTIC
ITEMS IN GUEST 2022
EXPERIENCE
FIGHT
AGAINST
700+ hotels
partnering with
FOOD WASTE Too Good To Go
OVERVIEW 2022 15
We
are 14
years of solidarity
in Solidarity
with those 450
in Need
projects supported
SPREADING HOSPITALITY OF THE HEART 230,000

Accor Heartist Solidarity's mission is to fight economic direct & indirect
beneficiaries
and social exclusion of vulnerable people through
social and professional insertion by supporting the
projects of local associations and NGOs. All projects
are initiated and carried out by employees of Accor or
partners working near the project site. 20,000
team members
involved
OVERVIEW 2022 16
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM
Our Integrated Hospitality Ecosystem
OVERVIEW 2022 17
Accor’s unique ecosystem of leading brands,

value-added services & solutions, and powerful
loyalty program allows us to constantly
reinvent unique & personalized experiences
We and services for our clients in line with their

evolving needs and new ways of living,
are traveling and working, from hotel stays to

restaurants to working and meeting. For our
the most partners, we also maximize performance and

value, thanks to our complete range of
Diversified
business solutions and expertise.
Hospitality
Ecosystem 40+
hotel brands
10,000+
restaurants & bars
18,500+ 600+
meeting rooms hotel spas
Rixos Premium Gocek - Turkey OVERVIEW 2022 18

Hotels. Rewards. Experiences.
ALL – Accor Live Limitless is at the

heart of Accor’s fully integrated
hospitality ecosystem, and
connects with our clients beyond
travel only, into their daily lives &
We lifestyles.
are An industry-leading program that

delivers a wide variety of rewards,
Elevating
services, unique partnerships, and
elevated experiences to both
travelers and locals alike through
Membership the widest range of world-class

brands.
A powerful, inspirational digital

OUR WORLD-CLASS
distribution and transaction
& FAST-GROWING LIFESTYLE
platform: an all-in-one booking
LOYALTY PROGRAM
portal & app that provides choice,
seamless experiences and
personalization.
OVERVIEW 2022 19
We are
Ensuring the Safety
of our Guests
STAY WELL IN ALL OUR HOTELS
The COVID-19 pandemic has brought us to elevate our standards of
ALLSAFE LABEL welcome even further; therefore, we launched the ALLSAFE Label, which
95% represents some of the most stringent cleaning standards & operational
procedures in the hospitality industry. The label has been developed with
implementation
in the Accor and vetted by Bureau Veritas, a world leader in testing, inspection and
network certification.
Accor has also partnered with AXA to provide medical support across all our
hotels worldwide should guests need medical assistance during their stay.
OVERVIEW 2022 20
An Unrivaled
Accor. A remarkable choice of
5,300 properties around the
world from luxury five-star
palaces to smart economy
Portfolio of hotels, exquisite residences to

full-service resorts. We are
dedicated to suit all desires and
Hotel Brands needs, and reinvent the guest

experience every day.
OVERVIEW 2022 21
Accor has curated one of 8

the most extraordinary
brands
luxury portfolios in the
world. Counting iconic
names such as Raffles,
Luxury Fairmont and Sofitel, the
287
Group's luxury brands
hotels
A Global Leader
consistently surpass the
expectations of guests,
in Luxury
providing transformative
experiences and
thoughtful, high-touch 84,000
service. rooms
RAFFLES \ ORIENT EXPRESS \ BANYAN TREE
SOFITEL LEGEND \ FAIRMONT \ EMBLEMS Raffles Udaipur – India – opened in August 2021
SOFITEL \ RIXOS \ ONEFINESTAY
Orient Express La Dolce Vita – coming in 2023 OVERVIEW 2022 22

Our premium brands 10

are known for their
brands
distinctiveness and
Premium unique character. From
the storied portfolio of
Diverse Guest MGallery Hotel Collection

to the culinary brilliance
598
Experiences for of Mövenpick; Pullman’s
energy to Swissôtel’s
hotels
Every Type of vitality, each brand

provides a custom-made
Traveler guest experience unlike

any other.
126,000
rooms
Belmont Vancouver MGallery – Canada – joined the Group in

MANTIS \ MGALLERY \ ART SERIES \ PULLMAN December 2021
SWISSÔTEL \ ANGSANA \ MÖVENPICK
GRAND MERCURE \ PEPPERS \ THE SEBEL
Pullman Jiaxing Pinghu – China – opened in March 2021 OVERVIEW 2022 23

Accor’s 50+ year 4

history began in
brands
France with leading
edge concepts in
Midscale hospitality, bringing
leisure travel and hotel
1,670+
A Vanguard
stays to the broader
public with innovative hotels
of Power
brands such as
Novotel and Mercure,
Brands
which make Accor a
global leader in the 259,000
midscale segment. rooms
MANTRA \ NOVOTEL \ MERCURE

Mercure Katowice Centrum – Poland – received a PLGBC Green
Award for sustainable real estate development
\ ADAGIO \
Novotel Mexico City Toreo – Mexico – opened in August 2021 OVERVIEW 2022 24
Our economy brands

provide spirited, easy- 6
going and fun travel brands
experiences with great
Economy value guaranteed. The
hotels are as popular with
Easy-going traveling guests as they

are with locals, due to
2,730+
hotels
Style their strong brand

markers, welcoming
and Excellent styles and strong ties to

local communities. Accor
309,000
Value is a market leader in the
economy segment.
rooms
greet Lyon Confluence - France

BREAKFREE \ IBIS \ IBIS STYLES
GREET \ IBIS BUDGET \ HOTELF1
ibis Sao Paulo Morumbi - Brazil OVERVIEW 2022 25

apartmentsandvillas.accor.com
Website dedicated to rentals and stays of
up to 120 days in more than 60,000
apartments, villas and chalets
Extended stay hotels

& branded private Accor offers the industry’s most
residences comprehensive portfolio of extended
Industry Leader
stay and branded residences, with
projects ranging from the high-end
with Unrivaled
luxury market to premium and
midscale offerings, and an increasing
Residential
number of highly compelling
lifestyle-driven communities.
Expertise Aparthotel Adagio Dubai Jumeirah Triangle – UAE – opened in

December 2021
30
extended stay &
branded
private residences
global brands
Raffles Boston Back Bay Hotel & Residences – USA – coming in 2022 OVERVIEW 2022 26
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR
OUHOSPITALITY
R H O S P I TALI TYECOSYSTEM
E C O S YSTE M
Accor has a strong expertise and

resort network across all segments
and destinations. With a wealth of
Resorts offerings in restaurants & bars as

well as entertainment, wellness,
sports and family activities, our
A World-class hotels are fully equipped to offer

the best resort experiences to our
Network of Leisure guests. Our global know-how is

enhanced by Rixos’ 20+ years of
Destinations savoir-faire in all-inclusive design,

programming and entertainment.
Rixos Premium Gocek - Turkey
380+ 24
resorts all-inclusive resorts
Angsana Corfu Resort & Spa - Greece OVERVIEW 2022 27

OVERVIEW 2022 28
A Range of Accor offers coworking and

flexible workspace solutions to
Meeting & meet all needs, from

freelancers to employees to
companies. We also offer a
Working wide variety of solutions to host

meetings and events in our
properties around the world.
Solutions
OVERVIEW 2022 29
MEETING SPACES
A range of modular meeting spaces
supported by hybrid meeting solutions
Flexible
SHARED
COWORKING SPACES
Workspaces
Wojo Spots & Wojo Corners adapted to
nomad and remote workers, with an
alternative to working from home, or for
& Services stopping in for a few hours…
FLEXIBLE PRIVATE
We are innovating to meet evolving needs and OFFICE SPACES
expectations in ways of working. Further reinforced by Use of guest rooms or meeting rooms as
the health crisis, remote working & new ways of office spaces, both with flexible day offers
and dedicated private office spaces
meeting are here to stay. And Accor is well equipped
to welcome professionals with workspace solutions
and services - coworking, office spaces, meeting
solutions - for individual workers as well as for
companies, both close to home and during travels.
OVERVIEW 2022 30
Novotel London Canary Wharf - UK
An innovative solution for seamless
Meeting
physical & virtual meetings worldwide
All Needs ALL MEETING PLANNER

Loyalty program for event organizers
With state-of-the-art equipment supported by

GROUPSYNC
innovative solutions, 3,200 of our hotels around
Instant online booking
the world reward clients when they plan a
for groups in our hotels
professional event, enabling seamless physical
& virtual meetings, and providing instant
online booking for groups. A unique
combination that ensures that every business
event is a success for our guests. 18,500+
meeting rooms
Pullman Wenzhou, China
OVERVIEW 2022 31
Our
Coworking
Brand
WOJO
The future of work starts here

Wojo is one of the European leaders in flexible
offices and workspaces. The brand offers spaces
with a wide range of services available to remote
workers and companies alike.
500 15 500+
Wojo locations sites sites & locations
within the Accor in the pipeline
network
OVERVIEW 2022 32
Wojo Spot - Pullman Paris Tour Eiffel - France
Curating Thanks to our unrivaled

network encompassing hotels,
restaurants & bars, spas, and
Unique entertainment & nightlife

venues, we bring our clients an
unlimited selection of
Experiences
experiences, bespoke events
and sophisticated venues.
OVERVIEW 2022 33
Our ambition is to make

food and beverage at the
heart of the guest 10,000+
experience by creating restaurants
one-of-a-kind and & bars
Food & Beverage authentic experiences

that attract locals and
A Key travelers alike. We build

on a locally driven
200M
Ingredient approach to bring the
highest level of expertise meals served
in the
each year
and excellence to serve
delicious meals that are
Hospitality respectful of the

environment and the
Experience seasons and to create

stand-out places that are
rooted in their
100,000
talented team
members in F&B
communities.
OVERVIEW 2022 34
Wellness
600+
hotel spas Holistic
Experiences across
1,000 the Guest Journey
hotels with
fitness facilities Wellness is not a passing trend, but has become a daily
lifestyle objective and growing expectation of our clients.
Accor brings a holistic vision and expertise to foster guests’
physical and emotional health & well-being, embedding
14 wellness across the guest journey: from spa & fitness, to
Thalassa nutrition and sleep, to design and surrounding
Wellness Resorts environment…
OVERVIEW 2022 35
Entertainment & Nightlife

1,500
Making PARIS SOCIETY
events organized
New every year
Memories 5,000+
visitors attend RIXOS
In unforgettable places all over the world – from events annually
rooftop venues to underground clubs, breathtaking
bars to remarkable restaurants – Accor offers the very
best in entertainment all year round thanks to expert
brands, as well as bespoke concepts & events launched 600
by our hotel brands. We continue to make every guest POTEL ET CHABOT
international venues
experience truly exceptional by creating new ways of
making memorable moments.
OVERVIEW 2022 36
FOOD
IMG
Taste of Paris,
Leisure & London & Sao Paulo
Sports Events La Liste
The Best of SPORT
Iconic Events
Paris Saint Germain
Roland-Garros
Rolex Paris Master
JO 2024, in France
Creating emotion is our passion.
It is therefore natural for us to associate our brands with
exhilarating experiences and emblematic venues.
MUSIC
Through a range of international collaborations, we are
AEG
creating inspired experiences all around the world,
sharing our unique expertise with our partners. Accor Arena
British Summer Festival
Montreux Jazz Festival
OVERVIEW 2022 37
Innovative
And Expert
Accor brings business partners
its expertise, support and
solutions to maximize
Business
performance and ensure
success at every step of our
collaboration - developing
distribution, optimizing hotel
Services & operations and enhancing the

customer experience.
Solutions
OVERVIEW 2022 38
DIGITAL FACTORY
& ACCOR TECH
2 expert divisions enhancing
Driving
digital services
Performance D-EDGE
Our hotel distribution technology
& Value
provider managing our
central reservation system
for our Partners ALL - ACCOR LIVE LIMITLESS

Our all-in-one digital ecosystem
Accor provides a firm foundation of comprehensive
services & expertise across operational management,
Talent, sustainability, procurement, distribution, loyalty, OPERATIONAL EXPERTISE
digital, and much more. We accompany our business
partners to adapt, develop their businesses and realize
200
D&TS professionals
their full potential - making us a preferred partner for
hotel owners all over the world. 20+
purchasing offices
56
sales offices
OVERVIEW 2022 39
D - E D G E offers leading-edge cloud-based

e-commerce solutions;
Distribution G E K K O Group is the B2B specialist in hotel

distribution platforms and loyalty
Business Accelerators programs;
R E S D I A R Y provides a flat-fee online table
Innovative reservation system;

V E R Y C H I C is a members only travel
Solutions agency, with exclusive offers up to 70% off.
to Maximize
Performance D-EDGE VERYCHIC
Our Business Accelerators include 17,000 10M

brands, solutions & services hotels customers members
bringing their deep expertise to
drive day-to-day operations and
performance: GEKKO
8,000+
100% hospitality venues
owner of its supplied worldwide by
technologies RESDIARY
OVERVIEW 2022 40
Operations & Experiences

Business Accelerators
7,500+ Personalized
Astore clients
Assistance Where
and When Needed
ASTORE \ JOHN PAUL
350+
John Paul
concierges A S T O R E is the procurement J O H N P A U L combines the
partner to cover all hospitality unique know-how and skills of its
sector needs with an extensive Concierges and the operation
range of products and services. of a global digital platform with
ultra-personalized content.
OVERVIEW 2022 41
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07.

5,300 1,200+ OUR

rooms rooms in the pipeline 700+

230,000+ 300+ OUR

2.7M 20,000+ 600+ 1,000

5,300 5% SOUTHERN EUROPE

778,000 128 HOTELS

Hotel Operator 11% *

SOUTH EAST ASIA

hotels 94,195 ROOMS PACIFIC

Accor offers the most diverse brand portfolio

are success relies on our

We are convinced that the

Driving contributing back more

Hospitality is at the crossroads of many

Model opportunities locally.

SPREADING HOSPITALITY OF THE HEART 230,000

Our Integrated Hospitality Ecosystem

Accor’s unique ecosystem of leading brands,

We and services for our clients in line with their

are traveling and working, from hotel stays to

the most partners, we also maximize performance and

Rixos Premium Gocek - Turkey OVERVIEW 2022 18

Hotels. Rewards. Experiences.

ALL – Accor Live Limitless is at the

are An industry-leading program that

Membership the widest range of world-class

A powerful, inspirational digital

Portfolio of hotels, exquisite residences to

Hotel Brands needs, and reinvent the guest

Accor has curated one of 8

SOFITEL \ RIXOS \ ONEFINESTAY

Orient Express La Dolce Vita – coming in 2023 OVERVIEW 2022 22

Our premium brands 10

Diverse Guest MGallery Hotel Collection

Every Type of vitality, each brand

Traveler guest experience unlike

Belmont Vancouver MGallery – Canada – joined the Group in

Pullman Jiaxing Pinghu – China – opened in March 2021 OVERVIEW 2022 23

Accor’s 50+ year 4

MANTRA \ NOVOTEL \ MERCURE

Our economy brands

Easy-going traveling guests as they

Style their strong brand

and Excellent styles and strong ties to

greet Lyon Confluence - France

ibis Sao Paulo Morumbi - Brazil OVERVIEW 2022 25

Extended stay hotels

Expertise Aparthotel Adagio Dubai Jumeirah Triangle – UAE – opened in

Accor has a strong expertise and

Resorts offerings in restaurants & bars as

A World-class hotels are fully equipped to offer

Network of Leisure guests. Our global know-how is

Destinations savoir-faire in all-inclusive design,

Rixos Premium Gocek - Turkey

Angsana Corfu Resort & Spa - Greece OVERVIEW 2022 27

A Range of Accor offers coworking and

Meeting & meet all needs, from

Working wide variety of solutions to host

& Services stopping in for a few hours…

An innovative solution for seamless

All Needs ALL MEETING PLANNER

With state-of-the-art equipment supported by