Professional Documents
Culture Documents
Foster ch03 4th Edition
Foster ch03 4th Edition
Foster ch03 4th Edition
➢ Licensing
➢ Partnering
➢ Globalization
➢ Globalization
➢ The Physical Environment
➢ The Task Environment
Seven Categories
1. Senior Leadership:
A. Senior Leadership
B. Governance and Social Responsibilities
Seven Categories
2. Strategic Planning:
A. Strategy Development
B. Strategy Deployment
Seven Categories
3. Customer and Market Focus:
Seven Categories
4. Measurement, Analysis and Knowledge
Management:
Seven Categories
5. Human Resource Focus:
A. Work Systems
B. Employee Learning and Motivation
C. Employee Well-Being and Satisfaction
Seven Categories
6. Process Management
Seven Categories
7. Business results
Seven Categories
7. Business results
Deming Categories
➢Analysis ➢Standardization
➢Planning for the ➢Control
Future
Deming Categories
➢Policy Management of
➢Organization and Quality Policy,
operations Correctness and
➢Collecting useful Consistency
Information
➢Analysis
➢Planning for the
Future
Deming Categories
➢Policy Document
➢Organization and processes for
operations clarifying authority
➢Collecting useful and responsibility
Information
➢Analysis
➢Planning for the
Future
Deming Categories
Deming Categories
Deming Categories
Deming Categories
Deming Categories
Deming Categories
Deming Categories
Deming Categories
1. Waste of overproduction
2. Waste of waiting
3. Waste of transportation
4. Waste of processing itself
5. Waste of stocks
6. Waste of motion
7. Waste of making defective
products
Five Clauses:
➢ Quality Management Systems
1. Management System
2. Resource Management
3. Product Realization
4. Measurement Analysis and
Improvement
Eight Principles:
1. Customer focus
2. Leadership
3. Involvement of people
4. The Process approach
5. A systems approach to management
6. Continual Improvement
7. Factual Approach to Decision Making
8. Mutually beneficial supplier
relationship
Quality Models
➢ Baldridge
➢ Deming
➢ European Quality Award
➢ ISO 9000