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    Raci Apo08

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    Dzikri Muhamd
    This document outlines the key roles and responsibilities in managing the relationship between information technology (I&T) and the business units. The Chief Technology Officer, Chief Information Officer, Chief Operating Officer, and Chief Financial Officer are accountable for understanding business expectations and ensuring I&T strategy aligns with and enhances the business. These roles are also responsible for managing the business relationship and coordinating communication. Other I&T roles like the heads of architecture, development, and operations provide input to continually improve services.

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    Raci Apo08

    Uploaded by

    Dzikri Muhamd
    8 views2 pages
    This document outlines the key roles and responsibilities in managing the relationship between information technology (I&T) and the business units. The Chief Technology Officer, Chief Information Officer, Chief Operating Officer, and Chief Financial Officer are accountable for understanding business expectations and ensuring I&T strategy aligns with and enhances the business. These roles are also responsible for managing the business relationship and coordinating communication. Other I&T roles like the heads of architecture, development, and operations provide input to continually improve services.

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    This document outlines the key roles and responsibilities in managing the relationship between information technology (I&T) and the business units. The Chief Technology Officer, Chief Information Officer, Chief Operating Officer, and Chief Financial Officer are accountable for understanding business expectations and ensuring I&T strategy aligns with and enhances the business. These roles are also responsible for managing the business relationship and coordinating communication. Other I&T roles like the heads of architecture, development, and operations provide input to continually improve services.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    8 views2 pages

    Raci Apo08

    Uploaded by

    Dzikri Muhamd
    This document outlines the key roles and responsibilities in managing the relationship between information technology (I&T) and the business units. The Chief Technology Officer, Chief Information Officer, Chief Operating Officer, and Chief Financial Officer are accountable for understanding business expectations and ensuring I&T strategy aligns with and enhances the business. These roles are also responsible for managing the business relationship and coordinating communication. Other I&T roles like the heads of architecture, development, and operations provide input to continually improve services.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 2

    RACI APO08

    Chief Technology Officer


    Chief Information Office
    Chief Operating Officer
    Chief Financial Officer
    Chief Executive Office

    Chief Digital Officer


    Key Management Practice
    APO08.01 Understand business expectations. C C C A R R
    APO08.02 Align I&T strategy with business expectations and identify
    opportunities for IT to enhance the business. I I A R R
    APO08.03 Manage the business relationship. R R R A R R
    APO08.04 Coordinate and communicate. R R R A R R
    APO08.05 Provide input to the continual improvement of services. I I I A R R
    I
    C
    C
    C

    R
    I&T Governance Board

    R
    R
    R
    R
    R
    Business Process Owners

    R
    R
    R
    R
    R
    Relationship Manager

    I
    I
    R
    Head Architect

    R
    R
    R
    R
    R
    Head Development

    R
    R
    R
    R
    R
    Head IT Operations

    R
    R
    R
    R
    R
    Service Manager

    I
    I
    I
    R
    Information Security Manage

    I
    C
    C
    R
    Business Continuity Manager

    I
    R
    Privacy Officer

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