MONDRIAAN AURA COLLEGE

COLLEGE OF INFORMATION TECHNOLOGY Score:

IT INFORMATION MANAGEMENT

Name: William Jones M. Rosal Class Schedule: _______________ Date: November 22, 2022

INSTRUCTIONS: Please answer the following questions at the end of this case:

QUALITY PROBLEMS WITH THE NEW EXECUTIVE INFORMATION SYSTEM

(EIS)
A large medical instrument company just hired Scott Daniels, a senior consultant from a
large consulting firm, to lead a project to resolve the quality problems with the company’s new
Executive Information System (EIS). A team of internal programmers and analysts worked with
several company executives to develop this new system. Many executives were hooked on the
new, user-friendly EIS. They loved the way the system allowed them to track sales of various
medical instruments quickly and easily by product, country, hospital, and sales representative.
After successfully testing new EIS with several executives, the company decided to make the
system available to all levels of management.
Unfortunately, several quality problems developed with the new EIS after a few months
of operation. People were complaining that they could not get into the Web-based system. The
system started going down a couple of times a month, and the response time was reportedly
getting slower. Users complained when they could not access information within a few seconds.
Several people kept forgetting how to log in to the system, thus increasing the number of calls to
the company’s help desk. There were complaints that some of the reports in the system gave
inconsistent information. How could a summary report show totals that were not consistent with
a detailed report on the same information? The executive sponsor of the EIS wanted the
problems fixed quickly and accurately, so he decided to hire an expert in quality from outside the
company whom he knew from the past projects.

Questions:
1. Discuss the quality problems encountered with the new EIS.
The system becomes slower because they open it to ALL LEVELS of management or any level of
users within the company. I think this system only tested within the executive department in
which there are only few users. Making this available to hundreds of users simultaneously
accessing and manipulating data in the WEB-Based system makes a lot of traffic. With this, some
users can’t access the system. Also, there are users forgetting their login credentials and that
means there are a lot of users. - The system is giving inconsistent report, maybe because there is
no filtering or user level authentication. Maybe some users can alter the data that has been
inputted by the other users.

2. If you were Scott Daniel, what would you do?

I will create a subsystem that will cater the lower level users like sales representatives.
Separating them to the executive system will make the data transfer faster. The database of the
system for the sales representatives are also connected to the database of the EIS. -Restrict the
low-level users to just only manipulate (input/delete data) what they need.

3. What are the tools and techniques will you utilize and apply? Why
I will use DFD to make sure all the data and process are into the right directions.

4. How will you apply the concepts of analysis and synthesis in this case?
By using DFD, we can breakdown all the details that we need to priority. After analyzing what
the executives need and what the sales rep needs, we can now build the whole system with
subsystem. With this, if there are bugs after deployment we can easily find them and give a
quick fix

Prepared by: Prof. Arturo P. Caseñas Jr., MHRM, MBA, MIT

Dean, College of Information Technology
Dean, Academic Affairs Office