DR. GLORIA D. LACSON FOUNDATION COLLEGES, INC.

Castellano, San Leonardo, Nueva Ecija

Tel No. ( 044 ) 486 – 2919 / Fax (044) 486-29-18

Course Name CBME 1 – Operations Management and TQM

Course Credit 3 Units/ 3 Hours per week
Course Description Production/Operation management is the process which combines and
transforms various resources used in the production/operation subsystem of
the organization into value added products/services in a controlled manner as
per the policies of the organization.
Course Objectives At the conclusion of this course, students should be able to:
• Gain an appreciation of strategic importance of operations and
supply chain management in a global business environment
• Understand how operations relates to other business functions
• Develop a working knowledge of concepts and methods related
to designing and managing operations and supply chains
• Develop a skill set for continuous improvement

COURSE OUTLINE
Prelim Examination
Week 1-7 Chapter 1
Introduction to Operations and
Supply Chain Management

 What Operations and Supply Chain

Managers Do
 Operations Function
 Evolution of Operations and Supply
Chain Management
 Globalization and Competitiveness
 Operations
 Strategy and Organization of the Text
 Learning Objectives for This Course
Chapter 2
Quality Management
 What Is Quality?
 Evolution of Quality Management
 Quality Tools
 TQM and QMS
  Focus of Quality Management—
Customers
 Role of Employees in Quality
Improvement
 Quality in Service Companies
 Six Sigma
 Cost of Quality
 Effect of Quality Management on
Productivity

Chapter 3
Statistical Process Control
 Basics of Statistical Process Control
 Control Charts
 Control Charts for Attributes
 Control Charts for Variables
 Control Chart Patterns
 Process Capability

Chapter 4
Product Design
 Design Process
 Rapid Prototyping and Concurrent
Design
 Technology in Design
 Design Quality Reviews
 Design for Environment
 Quality Function Deployment

Midterm Examination
Week 8-13 Chapter 5
Service Design
 Service Economy
 Characteristics of Services
 Service Design Process
 Tools for Service Design

Chapter 6
Processes and Technology
 Process Planning
 Process Analysis
 Process Innovation
 Technology Decisions
 Chapter 7
Capacity and Facilities
 Capacity Planning
 Basic Layouts
 Designing Process Layouts
 Designing Service Layouts
 Designing Product Layouts

Final Examination
Week 14-17 Chapter 8
Human Resources
 Human Resources and Quality
Management
 Changing Nature of Human Resources
Management
 Contemporary Trends in Human Resources
Management
 Employee Compensation
 Managing Diversity in Workplace
 Job Design
 Job Analysis

Chapter 9
Project Management
 Project Planning
 Project Scheduling
 Project Control
 CPM/PERT
 Probabilistic Activity Times

Grading System:

Written Exams 30%

Module/Task 60%
Project/Attendance 10%
Total 100%
Prepared by:
MA. LIZA M. MATADLING
Instructor

Noted by:

Cezario G. Tan, CPA

Dean, College of Accountancy