© 2002, Cisco Systems, Inc. All rights reserved.

Course Introduction

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 Cisco IP Telephony

© 2002, Cisco Systems, Inc. All rights reserved. © 2001, Cisco Systems, Inc. 3
Course Objectives

Upon completing this course, you will be able to:

• Describe the Cisco IP telephony architecture, hardware,
and software used to install and operate a Cisco IP
telephony solution
• Install and configure the supported Cisco IP telephony
deployment models
• Describe how to create a basic route plan
• Configure most IP telephony features supported by
CCM
• Configure server and client Cisco Attendant console
and Cisco IP SoftPhone components
• Use CCM manageability and monitoring tools

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—-4

Cisco Certifications

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—-5

Prerequisite Learner Skills
and Knowledge

Cisco Certified
Network Associate
(CCNA)

Building Cisco
Multilayer Switched Cisco IP Telephony
Networks (BCMSN) (CIPT)

Cisco Voice over IP

(CVOICE)

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—-6

Learner Responsibilities

• Complete prerequisites
• Introduce yourself
• Ask questions

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—-7

General Administration

Class-Related Facilities-Related
• Sign-in sheet • Course materials
• Length and times • Site emergency
• Break and lunch room procedures
locations • Restrooms
• Attire • Telephones/faxes

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—-8

Cisco IP Telephony Laboratory
Topology
CCM Cluster

DSP Resources
Catalyst 6000
(Conference and Transcoder)
Chassis
6348 Module
PSTN
(To Another Cluster)
6608 Module
Voice Enable
Router with SRST

WAN
(To Another Cluster)
Cisco IP Phones Analog Phone

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—-9

 Course Flow Diagram

Day 1 Day 2 Day 3 Day 4 Day 5

Course Devices: Manageability

Introduction Lesson 3 and and Monitoring
Feature Plus: Applications:
A 4
Lessons 1 and Lessons 1 and Tools: Lessons
M Cisco 2 2 1 and 2
CallManager: Route Plan:
Lessons 1 and Lesson 1
2 Wrap-up
Lunch
Cisco
CallManager:
Lesson 3
Route Plan: Feature Plus: Applications:
P Lessons 2, 3, Lessons 3 and Lesson 3
M Devices: and 4 4
Lessons 1 and
2

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—-10

Cisco Icons and Symbols
Router Local
ATM Switch Director

Switch
CiscoWorks PIX Firewall
Workstation
100BaseT
Hub

10BaseT Multilayer Switch Firewall

Hub

Chassis-Based Switch
Hub, 10BaseT Processor
Channel Router

Route/Switch
Router/Hub Processor

Voice
Access VIP Router
Server

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—-11

Cisco Icons and Symbols (Cont.)

PC WAN IP Phone

Printer
Telecommuter Gateway

Fax

Mobile User PSTN

Switch
CO Switch
File
Server
CCM
File
Server
Modem
PBX

LDAP
Relational Directory
Database Phone
Server

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—-12

Cisco Icons and Symbols (Cont.)
Video Digital Signal
Processor
Building
Conference DSP

Video
Building Camera

IBM
Mainframe
Laptop

Switch
Router

IP VLAN or Cluster
(Color May Vary)
Standard

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—-13

 Sources of Information

• Cisco IP Telephony QoS Design Guide:

http://www.cisco.com/warp/public/779/largeent/netpro/avvid/qos_register.h
tml

• Cisco Press
– Voice over IP Fundamentals, ISBN: 1-57870-168-6
– Cisco CallManager Fundamentals, ISBN: 1-58705-008-0
– Cisco Voice over Frame Relay, ATM, and IP, ISBN: 1-57870-227-5

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—-14

Learner Introductions

• Your name
• Your company
• Skills and knowledge
• Brief history
• Objective

© 2002, Cisco Systems, Inc. All rights reserved. CIPT v3.3—-15