WACHAMO UNIVERSITY

Collage of Computing and Informatics

Department Information Technology
Internship Report On

Computer Maintenance and Troubleshooting for Dawunt Woreda IT center

Prepared by:

NAME ID.WCU1200461

Amid Molla

Host Company: Dawunt Woreda ICT center

Department Advisor Name Ins.

Immediate Advisor Name: Mr.

Duration: sebtember_octomber 2015E.C

Submission: Date 17 /03 /2015 E.C

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Acknowledgment
First of all, I would like to thank GOD who is the beginning and the end of my work for his
support throughout my life. Then after I would like to thank my family for their help and support
and also thank to Wachamo University that feeds me knowledge and allow me to enjoy this
chance.
I like to give my special thanks to Dawunt Woreda IT center Staff as a whole for accepting my
application letter and help me to enjoy this internship, helps me by fulfilling requirements for my
work and make me to do my internships work wisely and properly. I like to say thank you for
workers who helped me by giving oral information, hard copy and soft copy material that
describes about the organization.

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Contents

Acknowledgment.............................................................................................................................2
Acronym..........................................................................................................................................4
Chapter one......................................................................................................................................6
1.1 Introduction................................................................................................................................6
1.2 Background of the Organization................................................................................................7
1.3 Main activity of the internship sssssss.......................................................................................7
1.4. Objectives of internship............................................................................................................8
1.4.1 General objective....................................................................................................................8
1.4.2 Specific objective....................................................................................................................8
1.5 Significance of the internship....................................................................................................8
Chapter Two.....................................................................................................................................9
2.1 Methods and Materials...............................................................................................................9
2.1.1 Data gathering methods..........................................................................................................9
2.1.2 Intervention methodology.......................................................................................................9
2.2 Materials/ tools used................................................................................................................10
2.2.1 Hardware tools......................................................................................................................10
2.2.2 Software tools.......................................................................................................................16
Chapter Three.................................................................................................................................17
3. Internship Discussion...............................................................................................................17
3.1 Were the objectives achieved?.................................................................................................18
3.2. What challenges did you experience during the internship....................................................29
Chapter Four..................................................................................................................................30
4. Conclusion and Recommendation............................................................................................30
4.1. Conclusion..............................................................................................................................30
4.2. Recommendation....................................................................................................................30
Chapter five ...................................................................................................................................31
5. Evaluation..................................................................................................................................31
5.1 value of this internship.............................................................................................................31
Reference.......................................................................................................................................32

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Acronym

DWITC Dawunt Woreda IT Center

IT Information Technology
OS Operating system
RAM Random Access Memory

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Chapter one
1.1 Introduction
I have performed our summer field practice at Dawunt Woreda ICT Center from September
20/02/2011 to October 30/2011E.C. During this training, we have learned and practiced
numerous knowledge and skills about computer maintenance and troubleshooting.
Internship is a program that allows students to get practical knowledge from the working
environment as well as to experience the ability to work with people. It enables us to put into the
skill, technique, and knowledge that are important for success in our future work. As the main
purpose of this internship is to create a linkage between the theory and practical issue I have
gained different practical knowledge
Thus, this document contains all the basic information about my work experience, basic
information about the organization I stayed, how I get oriented on my work, my duties and
responsibilities, recommendation for the internship and other topics’
During this training, we have learned and practiced numerous knowledge and skills about
hardware and software maintenance of desktop computer. In this document there consider
problem statement, objective of the study, significant of the study, methodology, proposed system
design such as design goal and architecture, recommendation and conclusion of the study. In this
summer practical attachment, I have explain theoretical learn up to three years we apply in
practical specially hardware and software maintenance parts.
To conclude my internship period was great, that I have grab knowledge and skill.

1.2 Background of the Organization

Dawunt Woreda IT Center is established in kurba. Ever since it was established in 2001 E.C by
two employees. Dawunt Woreda IT Center now has four employees seyfu desalegn as Dawnt
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Woreda IT Center group leader, tekitual kassaw as network administrator, and samrawit as
communication as and as system administer wendimnew desalegn The service it has supply in
the training of high level skilled workforce and professionals in various key areas of development
is model. This organization is located in kurba from in front of kurba public library. Until very
lately, it has been the one of the IT staff where student join practice and customer gain different
facility. Particularly for the development of country resources.
As more information is made available in a variety of formats, media and also printing like
newspaper in difference many locations, the need to manage information efficiently becomes
more and more important. In addition, with the coming of information modification, more and
more information is available and reachable. Analyzing, interpreting, and making use of the data
has been difficult using the classical or manual analysis.
In this point, the use of IT and activity of up to date technologies could be at most important.
Hence, recognizing the potential of IT for all-round, Dawunt Woreda IT Center establish the IT
internet cafe Centre to provide different IT services to the community and Staffs, to enable all
academic, administrative and managerial staff with the required competencies in IT and to carry
out internal and international communication as well as approach to resources that support the
wachemo University’s learning and other activities.

1.3 Main activity of the internship sssssss

Dawunt Woreda IT Center have many activity listed below. Such as:

 Most people not know advantage of IT then the organization not many users.

 Not enough material like, computer.

 There is lack lab center available computer.

 There is problem of lab staff safe.

1.4. Objectives of internship

1.4.1 General objective

The overall internship to maintain and troubleshoot hardware and software computers problems
and related problems in DWITC
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1.4.2 Specific objective

To achieve the general objective of this attachment, some specific objectives are set. These are:

* To identify basic service of the Organization like computers and computer devices.

* To identify basic problems related to computers

* To arrange the problems, to providing the solution for the problems by cooperating with
org. staff

* maintaining and determining problems of computers and computer devices

* Promote important skills to maintain computer auxiliaries (Monitor, Desktop….. etc.)

* To Achieve the best performance for the company’s equipment

* Report the intern

1.5 Significance of the internship

There are many important an internship provides rich education. It helps people gain a better
understanding of their likes, dislikes, and wants for the future. It also gives us valuable hands-on
experience and allows us to apply what we have learned in class to a certain career field.

Significance of the study have to be:-

* Good communication and customer service skills.

* It helps to share files.

* Increased accuracy and availability.

* Increased the speed to perform activities.

Chapter Two
2.1 Methods and Materials
It can be used to store data and create reports and also reduce time and cost of development and
management of applications, and convey actionable insight to the entire organization.

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2.1.1 Data gathering methods

They are primary data collection methods and secondary data collection method
Primary data collection: we collect the data (gather information) by
* Using interviews
* Participatory observation.
A. Interviews:- We conduct the interview Dawunt Woreda IT Center organization to get the basic
information about the existing system, the team is interviewing the SEYFU some office staff
members that are given to them, and the problems associated with that environment.
B. Participatory observation
After we finish the interview, we are the observer of the actual event day to day activity that
operates with in the day. During this time we enter directly into observe data center of the
organization to view what things are done. And what are the limitations and strength of the
organization.
Secondary data collection
A. Document analysis: -which is analysis the document how to write the document based on the
guide line.

2.1.2 Intervention methodology

We use different software and hardware materials in order to our internship report.
Hardware
* Computer: to purpose of writing anything.
* Printer: in order to print the documentation.
* Flash disk used as storage device.
* Pen: to write some note
* Reader: to insert image from memory.
* Paper: to write notes and to print out the file.
Software
* Word 2013 in window 8.1 operating system:-This is used to write the documentation of
the proposed system from the starting to the end of the project.
2.2 Materials/ tools used

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This is tool kits or PC tools that are used to disassembling and assembling the Hardware
Component and also have replace and repairing some component of PC. Using tools properly
helps prevent accidents and damage to equipment and people. This section describes and covers
the proper use of a variety of hardware, software, and organizational tools specific to working
with computers and peripherals.

2.2.1 Hardware tools

For every job there is the right tool. Make sure that you are familiar with the correct use of each
tool and that the correct tool is used for the current task. Skilled use of tools and software makes
the job less difficult and ensures that tasks are performed properly and safely. A toolkit should
contain all the tools necessary to complete hardware repairs. As you gain experience, you learn
which tools to have available for different types of jobs. They can be classified in to
* Hand tools

* Cleaning tools

Hand tools: most tools used in the computer assembly process are small hand tools. They are
available individually or as part of a computer repair toolkit. Toolkits range widely in size,
quality, and price. Some common hand tools and their uses are:

Figure 1shows some common tools used in computer repair.

* Flat-head screwdriver: Used to tighten or loosen slotted screws.

* Phillips-head screwdriver: Used to constrict or loosen cross-headed screws.

* Hex driver: Used to tighten or loosen nuts in the same way that a screwdriver tightens or
loosens screws (sometimes called a nut driver).

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 * Needle-nose pliers: Used to hold small parts.

* Wire cutters: Used to strip and cut wires.

* Tweezers: Used to manipulate small parts.

* Part retriever: Used to retrieve parts from locations that are too small for your hand to
fit.

* Flashlight: Used to light up areas that you cannot see well.

* Wire stripper: A wire stripper is used to remove the insulation from wire so that it can be
twisted to other wires or crimped to connectors to make a cable.

* Crimper: Used to attach connectors to wires.

* Punch-down tool: Used to terminate wire into termination blocks. Some cable connectors
must be connected to cables using a punch down tool.

Cleaning Tools:-Having the appropriate cleaning tools is essential when maintaining and
repairing computers. Using the appropriate cleaning tools helps ensure that computer
components are not damaged during cleaning. Cleaning tools include the following:

* Soft cloth: Used to clean different computer components.

* Compressed air: Used to blow away dust and debris from different computer parts
without touching the components.

* Cable ties: Used to bundle cables neatly inside and outside of a computer.

* Parts organizer: Used to hold screws, jumpers, fasteners, and other small parts and
prevents them from getting mixed together

Hardware maintenance
Below are descriptions of some of the most common hardware repairs, including key steps in the
process. In all cases, however, the IT technician who is just beginning to work on computer
repair would be encouraged to complete these repairs alongside a more experienced technician
as they gain skill and confidence. If the lab manager has an opportunity (through this course or
any other) to attend a hardware repair training session, he or she should insist on being involved
in as much hands-on training as is possible. Make sure that the hardware is operating properly.
* Repair or replace damaged parts.

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 * Keep components clean.

* Create a hardware maintenance program.

* Check the condition of parts.

1. Replacing a Power Supply

For desktop computers in power supply failure is a common problem. This is due to an uneven
or “dirty” voltage and power surges. Before replacing a power supply, a technician should
make sure that it truly is dead. Then follow the steps below:
* Unplug the power cable from the back of the computer case.

* Open up the computer case. The method varies with the brand and model
of computer, but often involves laying the case on its side and opening up
the side panel. Some computer cases use screws and others have buttons
to press that release one side panel.

* Find and unscrew all of the screws attaching the power supply to the back
of the case. Usually there will be four screws, located just outside the cut
out in the case where the power supply is found. Do not disconnect the
various cables yet. Move the dead power supply as far out of the way as
the cables will allow. You may be able to set the power supply on top of
the case

* Install the new power supply and screw in all screws.

* One by one, detach the cables from the old power supply to the various
computer components, and replace them with the cables from the new
power supply. Doing this one by one will help make sure that no
components are missed. There will be power supply connectors for the
motherboard and all drives. When removing the cables, keep an eye out
for latches that need to be depressed to release the connector. All of the
connectors should only fit in one direction, and with little force. If a
connector does not attach easily, make sure that it is properly aligned
before pushing harder.

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Figure 2 Replacing a Power Supply
2. Replacing a Hard Drive
Replacing a faulty hard drive is not a difficult task, but a technician should have done
some investigative work first to determine if the hard drive is faulty. Checking to make
sure the cables to the hard drive are still fully connected. The computer may also present
error codes during start up that indicate a problem with the hard drive. Before replacing
a hard drive, it is value trying to reset the BIOS to the default settings to see if this fixes
the problem

Once it has been determined that a hard drive problem is likely, the computer technician
should follow the steps below to replace the hard drive with a known working hard drive.

* Disconnect the computer case from electricity and then open the computer
case Locate the hard drive. It will likely be found in a metal case or cage
near the front of the computer case, below the other drives. It could be

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 mounted directly on the cage or it could be mounted on rails that will slide
out of the case.

* Unscrew the hard drive from the cage or slide the rails out and unscrew
the hard drive from the rails.

* Remove the long ribbon cable from hard drive. There may have been a
small amount of glue used to hold the ribbon in place that will also need
to be removed. Then remove the smaller power cable. If it is difficult to
remove, gently wiggle the connector back and forth along its long axis as
you pull. Note the orientation of the connector to make sure that the new
hard drive is connected in the same manner.

* Connect the cables to the new hard drive. Then screw the hard drive back
on to the bars and slide the rails into position. Make sure that all of the
cables are as they were found. Close the case and the repair is complete.
Note that if any new noises or problems appear after the installation, it is
possible that another device or cable was disturbed during the repair and
needs to be reattached or reseated.

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Figure 3 Removing a Hard Drive
3 Replacing RAM

A lab technician may want to add RAM to speed up a slow computer. RAM also can fail or come
loose from its housing and need to be reseated. If a lab technician has decided that a computer
needs new or additional RAM, it is important to make sure that the RAM used is compatible with
the computer system. There are several online RAM sales companies that will identify the
appropriate RAM if a user inputs the computer makes and model Once the RAM has been
obtained, the lab technician should follow the steps below to replace the RAM. Open the
computer case as previously described. Find the RAM slots (long parallel connectors). Note
which slots are occupied and if the slots are numbered (at the ends). If the slots are not
numbered, the slots closest to the processor are probably the lower numbered slots and should be
filled first.
* Simultaneously push down and out on both retaining clips (on each
end) of a RAM slot to remove the old RAM. Note the orientation of the
RAM so that the replacement RAM can be put in facing the same
direction. There should be some notches on the bottom edge of the
RAM that can be used as a guide.

* Gently place the new RAM in the socket and press down firmly on the
top of the RAM at both ends (see photo). When the RAM module is
correctly seated, the retaining clips will automatically close.

* Close the computer case.

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2.2.2 Software tools

Like hardware tools, there are a variety of software tools that can be used to help technicians
identify and troubleshoot problems. Many of these tools are free and several come with the
Windows operating system.

* Disk Management Tools

Software tools help diagnose computer and network problems and determine which computer
device is not functioning correctly. A technician must be able to use a range of software tools to
diagnose problems, maintain hardware, and protect the data stored on a computer.

You must be able to identify which software to use in different situations. Disk management tools
help detect and correct disk errors, prepare a disk for data storage, and remove unwanted files.

The following are some disk management tools:

* Disk Management Tool: Initializes disks, creates partitions, and formats partitions.

* Format: Prepares a hard drive to store information.

* Scandisk: Checks the integrity of files and folders on a hard drive by scanning the file
system. These tools might also check the disk surface for physical errors.

* Defrag: Optimizes space on a hard drive to allow faster access to programs and data.

* Disk Cleanup: Clears space on a hard drive by searching for files that can be safely
deleted.

Use the Windows 7 boot disk for troubleshooting and repairing corrupted files. The Windows 7
boot disk repairs Windows system files, restores damaged or lost files, and reinstalls the
operating system.

* Protection Software Tools

Each year, viruses and other types of malicious attacks infect millions of computers. These
attacks can damage operating systems, applications, and data. Computers that have been
infected may even have problems with hardware performance or component failure. To protect
data and the integrity of the operating system and hardware, use software designed to guard
against attacks and to remove malicious programs.

Various types of software protect hardware and data:

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 * Antivirus program: Protects against virus attacks.

* Antispyware program: Protects against software that sends information about web
surfing habits to an attacker. Spyware can be installed without the knowledge or consent
of the user.

* Window 7 Firewall: Runs continuously to protect against unauthorized communications

to and from your computer.

Chapter Three
3. Internship Discussion

From the beginning of my internship period I ask Kinfu Kafyalew as Guangua Woreda ICT
Center group leader to show me the Data center room and then begin to work

Day One: - after view the organization we have some activity like Computer assembly and
Computer disassemble in the first day we have do.

Day Two: File and Printer Sharing

Day Three: we have computer formatting by the form of CD and the next bootable flash day done
in the form of

Day Four: Troubleshooting of hardware like burner power supply and COMS battery One by
one, detach the cables from the old power supply to the various computer components, and
replace them with the cables from the new power supply.

3.1 Were the objectives achieved?

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The overall objective of this practical attachment can be to maintaining of computer device
identify or fix the problem and give some solution about what the system do some things in my
Organization.
Currently Dawunt Woreda ICT Center (DWICTC) can format OS system and also installing
different application and replace unfortunate device like power supply can burn and also
change the COMS battery use the organization employee and some of the office can’t can
format OS system and also installing different application use the organization employee to
access. From the internship I learn work ethics and in practical educational.

I learned theoretical only except programming language but from the internship I develop my
skill theoretical into practical in all need of Information Technology course in partially
fulfillment.

In general that would surly help the Dawunt Woreda ICT Center (DWICTC) and during
internship Preventive Maintenance and Troubleshooting of hardware and software, Computer
assembly and disassemble.
Hardware maintenance
Below are descriptions of some of the most common hardware repairs, including key steps in the
process. In all cases, however, the IT technician who is just beginning to work on computer
repair would be encouraged to complete these repairs alongside a more experienced technician
as they gain skill and confidence. If the lab manager has an opportunity (through this course or
any other) to attend a hardware repair training session, he or she should insist on being involved
in as much hands-on training as is possible. Make sure that the hardware is operating properly.
* Repair or replace damaged parts.

* Keep components clean.

* Create a hardware maintenance program.

* Check the condition of parts.

1. Replacing a Power Supply

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For desktop computers in power supply failure is a common problem. This is due to an uneven
or “dirty” voltage and power surges. Before replacing a power supply, a technician should
make sure that it truly is dead. Then follow the steps below:
* Unplug the power cable from the back of the computer case.

* Open up the computer case. The method varies with the brand and model
of computer, but often involves laying the case on its side and opening up
the side panel. Some computer cases use screws and others have buttons
to press that release one side panel.

* Find and unscrew all of the screws attaching the power supply to the back
of the case. Usually there will be four screws, located just outside the cut
out in the case where the power supply is found. Do not disconnect the
various cables yet. Move the dead power supply as far out of the way as
the cables will allow. You may be able to set the power supply on top of
the case

* Install the new power supply and screw in all screws.

* One by one, detach the cables from the old power supply to the various
computer components, and replace them with the cables from the new
power supply. Doing this one by one will help make sure that no
components are missed. There will be power supply connectors for the
motherboard and all drives. When removing the cables, keep an eye out
for latches that need to be depressed to release the connector. All of the
connectors should only fit in one direction, and with little force. If a
connector does not attach easily, make sure that it is properly aligned
before pushing harder.

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Figure 4Replacing a Power Supply

2. Replacing a Hard Drive

Replacing a faulty hard drive is not a difficult task, but a technician should have done
some investigative work first to determine if the hard drive is faulty. Checking to make
sure the cables to the hard drive are still fully connected. The computer may also present
error codes during start up that indicate a problem with the hard drive. Before replacing
a hard drive, it is value trying to reset the BIOS to the default settings to see if this fixes
the problem

Once it has been determined that a hard drive problem is likely, the computer technician
should follow the steps below to replace the hard drive with a known working hard drive.

* Disconnect the computer case from electricity and then open the computer
case Locate the hard drive. It will likely be found in a metal case or cage
near the front of the computer case, below the other drives. It could be
mounted directly on the cage or it could be mounted on rails that will slide
out of the case.

* Unscrew the hard drive from the cage or slide the rails out and unscrew
the hard drive from the rails.

* Remove the long ribbon cable from hard drive. There may have been a
small amount of glue used to hold the ribbon in place that will also need
to be removed. Then remove the smaller power cable. If it is difficult to
remove, gently wiggle the connector back and forth along its long axis as
you pull. Note the orientation of the connector to make sure that the new
hard drive is connected in the same manner.

* Connect the cables to the new hard drive. Then screw the hard drive back
on to the bars and slide the rails into position. Make sure that all of the
cables are as they were found. Close the case and the repair is complete.
Note that if any new noises or problems appear after the installation, it is

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 possible that another device or cable was disturbed during the repair and
needs to be reattached or reseated.

Figure 5 Removing a Hard Drive

3 Replacing RAM
A lab technician may want to add RAM to speed up a slow computer. RAM also can fail or come
loose from its housing and need to be reseated. If a lab technician has decided that a computer
needs new or additional RAM, it is important to make sure that the RAM used is compatible with
the computer system. There are several online RAM sales companies that will identify the
appropriate RAM if a user inputs the computer make and model Once the RAM has been
obtained, the lab technician should follow the steps below to replace the RAM. Open the
computer case as previously described. Find the RAM slots (long parallel connectors). Note
which slots are occupied and if the slots are numbered (at the ends). If the slots are not
numbered, the slots closest to the processor are probably the lower numbered slots and should be
filled first.
* Simultaneously push down and out on both retaining clips (on each
end) of a RAM slot to remove the old RAM. Note the orientation of the
RAM so that the replacement RAM can be put in facing the same
direction. There should be some notches on the bottom edge of the
RAM that can be used as a guide.

* Gently place the new RAM in the socket and press down firmly on the
top of the RAM at both ends (see photo). When the RAM module is
correctly seated, the retaining clips will automatically close.

* Close the computer case.

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Software maintenance overview
Computer problems are not only that of hardware malfunctioning. Software as well can make a
computer to misbehave. This often arises from improper shut down or when a new software is
added. To correct software problems most times, a system restore should be done or the newly
installed software should be removed.
* Using Safe Mode

Safe Mode is a convenient tool for both troubleshooting and repairing software problems. It is
a simplified version of a Windows operating system, which can often be used when a computer
is having problems that prevent its standard Windows operating system from loading. To boot
a computer in Safe Mode the user should turn on the computer and immediately start tapping
the F8 key.
* Installing Updates

If a computer user has identified that there is a problem with a particular piece of software,
before uninstalling that software it is wise to see if the software producers have identified and
fixed any problems with that software. In many cases this can be done easily by selecting the
“Check for Updates” command in the software, often found in the Help menu.
If a particular piece of software does not have a “Check for Updates” option, the user will need
to go to the website for that software and search there for updates.
* Uninstall or change a program

You can uninstall a program from your computer if you no longer use it or if you want to free up
space on your hard disk. Start control panel add/remove programs or Select a program, and
then click Uninstall. Some programs include changing or repairing the program in addition to
uninstalling it.

* Using System Restore

System Restore is a utility program that is found with most versions of the Microsoft Windows
operating system. If a computer is reset to an earlier restore point, however, any software that
was installed after the restore point will be uninstalled. To access the System Restore utility on

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a Windows computer, go to start  All Programs  Accessories  System Tools  System
Restore.
* Booting from a Different Device

A computer can also be booted from other devices such as floppy disks, CD/DVD disks,
flash drives or external hard drives. Booting from these devices is the only option if the
software on the hard drive has been corrupted to the point that it will not start the
computer.
In order to boot from a disk the computer user must have a boot disk or recovery disk for
that computer. Boot disks contain only critical startup files, and they are best prepared and
used by experienced computer technicians. Recovery disks used to come standard with all
new computers.

Install Windows 10 using a Bootable USB Drive

Step 1: Connect the Bootable USB flash drive with your PC and reboot it.

Step 2: As soon as you’re PC boots, press the F12 key to bring up the boot drive selection
menu and select the Bootable Windows 10 USB flash drive. You can also go into the bios of
your PC and set the Bootable Windows 10 USB flash drive with the First boot priority [8].

Figure 6select the Bootable Windows 10 USB flash drive

Step 3: Press any key when you see the “Press any key to boot from the USB option”

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Figure 7Continue to Press any key

Step 5: Select language, Time and currency format and keyboard input format and click on Next.

Figure 8Language and input format keyboard

Step 6:-Click Next and you’ll be taken to the Install now button screen.

Figure 9Continue to Installation

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Step7:- Update You should probably choose to upgrade the first time, because the license key
might not work otherwise.

Figure 10 Select installation method

Step 8:-At this point you’ll need to pick where to install Windows 10. You might need to delete or
create a partition, but if you are using a virtual machine, you can just click next [8].

Figure 11Create and delete partition

Step9:-now it will install

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Step10:-you’ll be able to select the settings like whether Windows Updates are enabled

Figure 12Check setting mode

Step11:- you can sign into your Microsoft account

Figure 13 Create Microsoft account

Step12:-a colorful screen that tells us things are happening.

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Figure 14select the color on a screen

Step13:-And finally, we are at the desktop! Note that the desktop on the full release of Windows
10 looks different and this screenshot came from a pre-release version [8].

Figure 15Final result of window installation

Troubleshooting Steps
1. Close open programs and windows you are not currently using.
2. Make sure all of your cords are connected properly.
3. Try to repeat the sequence of guidelines you performed before the problem occurred. See
if this causes the same response by your computer.
4. Press the F1 key to access the Help window. You can search for a solution to your
problem once the Help window appears.
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5. If there is an error message, record the full message for future reference.
6. Restart your computer to see if it clears the problem. To restart your computer, open the
start window and select the Restart button instead of the Log Off button.
7. If restarting the computer does not clear the problem, shut down the computer and then
start it back up again.
8. If the issue is still not resolved, check the common technology issues below or call your
system administrator.
Common Technology Issues
Below we describe some of the most commonly encountered technology issues. On possible
Solutions to correct the problem.

The mouse is not working correctly.

1. Check if the mouse is securely plugged into the computer. If not, plug it in completely.
2. Check to see if the cord has been damaged. If so, the mouse may need replacing.
3. Clean the mouse, especially on the bottom.
The keyboard is not working.
 Make sure the keyboard is connected to the computer. If not, connect it to the computer.
 If one of the keys on your keyboard gets stuck, turn the computer off and clean with a
damp cloth.
 Use the mouse to restart the computer.
The printer is not working.
1. Check if the printer is turned on. If not, turn it on.
2. Check if the printer has paper. If not, put paper in the paper tray and try printing again.
3. Check if the printer has a paper jam. If so, remove the paper, close the printer, and try
printing again.
4. Ensure that all printer cables are properly connected.
5. Turn off the printer and turn on again.
6. Check to see if a new printer driver is needed. Assistance from your system administrator
before installing any drivers.
3.2. What challenges did you experience during the internship

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Some situation or challengers doing the Entrepreneurship practical attachment from Dawunt
wereda ICT center
Lack of communication skill with Employees
Since I don’t have a good communication skill I got a problem on it to communicate with
employees.
Solution: - We have improved our communication skill gradually and mask our self with the
employee of the company.
Lack of Responsibility
However there is the resource, nobody is responsible for checking the resources available.
Solution:-We had taken the whole responsibility that raise on our work flow.
Punctuality of Employee
Employees are not punctual and they are not on time always.
Solution:-We told to the head of the ICT team leader and he told us that he will lead our groups.
Weather condition
Hot weather condition is the main challenge since the internship is done on summer.
Solution:-Nothing is done

Chapter Four
4. Conclusion and Recommendation
4.1. Conclusion
This practical attachment of internship as an intern I have observe so many professional
activities. This internship was very uses full to me because in addition to cover many different
fields. I also learnt new concept and new ways of working. During the internship period I learnt
practical experience to complement the theoretical content of my study for maintenance of

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software and hard ware. To conclude, I think that this internship was very useful to portion, and
it made me discover working a real world.
4.2. Recommendation
There are many not comfortable condition in the organization I enjoying in ICT center of
Dawunt wereda and also the university had many limitations that should be recommended
before, Some commented for the improve it of the situation is given below.
Access floors is one of the key predesigned considerations that affect almost every aspect of
success with in data center environment is the access floors, or “raised floors” as it is often
referred to. The data center hardware identification should be appropriate, fully qualified server
names and all equipment’s within the cabinets. The data center should be protected in building
grounding and lightning protection system. I strongly recommend that the computer should use
licensed antivirus.

Chapter five
5. Evaluation
5.1 value of this internship.
Know and understand their own work responsibility. It can make social communication from my
supervisor and other employee. The companies have not accept on time his letter gives ASU.
• the students will adapt the working environment other than a university
• the interns will hold a practical knowledge
• helps to know with proprietors
• enhances the communication skill with any employees
• helps to know a practical knowledge

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Reference
[1]. Computer Lab Manager Training Course, Maintenance Troubleshooting and Repair.
[2]. PCTechBytes. (2009). Computer Troubleshooting Zone. Retrieved January 26, 2010, from
PCTechBytes: http://www.pctechbytes.com/troubleshooting/
[3]. ITS Essentials: PC Hardware and Software Companion Guide
[4]. PC Hardware and Software Lab Manual, Fourth Edition.
[5] https://www.howtogeek.com/197559/how-to-install-windows-10-on-your-pc/

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