CURRICULAM VITAE

SUNIL KUMAR .A
Sunilkumarydv424@gmail.com +917349591451

PROFESSIONAL SUMMARY:

Having 2.1 years of experience in (OTC)- Order to Cash as a Process associate in Capgemini Technologies India Pvt Ltd.
Worked with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries
related to Order Management ,cash application and coordinating with customer.Deliver quality customer service by
researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
EDUCATIONAL QUALIFICATION:

Bachelor of Business Management (B.B.M) SV University of Tirupati. From 2013 to 2016.(Grade A)

Course Specialization Institute Year Percentage of
marks
Accounts, Banking
Sdhr degree college,
services, Human resource
B.B.M Tirupathi. 2016 58%
planning
Mathematics Gayathri jr college,
Intermed
, physics, Tirupathi 2013 62.6%
iate
chemistry.
(M.P.C)
Mathematics
Fathima E.M.High school.Badvel
SSC , physics, chemistry. 2011 71.83%

EXPERIENCE
Capgemini Technologies India Pvt Ltd - 2.1 Years.
Designation- Process Associate

Capgemini Technologies India Pvt Ltd as Process associate from January 2020 - Mar 2022.

Area-(OTC)Order To Cash- ACCOUNTS RECEIVABLE

Client / Project Name - HONEYWELL - JAN 2020 - DEC 2020

Roles & Responsibilities
 Proficient with SAP (OTC module).
 New customer account creation.
 Customer records maintenance.
 Updating critical customer bank details.
 Internal Reports.
 Internal Control Compliance.
 Posting customer checks and wire payments against to open invoices.
 Generate monthly, quarterly bills & has sound knowledge of billing process.
 Setting up and maintenance of customer records into financial system.
 Un-apply and reapplication for the invoice revisions.
 Research on unidentified and credits on account payments and follow-up resolution.
 Research on unbilled accounts and follow-up resolution.
 Reconcile daily, monthly cash postings and aged receivables.
 Prepare daily cash reconciliation packets and bill compare reports for the generated bills.
 Capable enough to handle the other sub-processes, preliminary reports, and assist on AR collections process
and ad-hoc requests that are received to the respective distribution emails.
 Meeting process SLAs on consistent basis.
 Adhering to SOX and Internal Controls of the Process and Organization.
 Ownership of manual trackers (issue & error log, volume, & exception trackers etc.).
 Answers customer and business inquiries over phone and email.
 Assist senior team member in preparing the process documentation (SOP, Process Maps etc.).
 Contribute to continuous improvements of process.
 Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
 Respond to email /phone queries on disputed invoice.
 Research and analyze the disputes/deductions in ERP (SAP).

Client - IRON MOUNTAIN

Project Name - IRON MOUNTAIN JUNE 2021 - FEB 2022

Roles & Responsibilities
 Creation of claims and credit notes
 Responding customer inquiries and problem critical issues.
 Provide support for data collection to enable Audit function.
 Maintain detailed understanding of client process and policies.
 Responsible for demonstrate capacity for critical thinking and analysis.
 Indepth knowledge of Order Management.
 Find opportunities and recommend solutions for process and automation improvements
 Daily reporting of individual portfolios to supervise and supervise the past dues
 Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly,
effectively and professionally.
 Identify and rectify unidentified cash and handle end to end process of Cash applications.
 Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed
in a timely, accurate, and confidential manner.
 Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
 Reconcile orders to match customer books, including validating credits or debits and sending them to customer for
collection or refund.Process all customer billing requirements.
 Ensure invoices are successfully generated and posted to customer accounts on a daily basis.
 Monitor unbilled invoices and prepare month end accrual reports.
 Respond to email /phone queries related to disputed invoice.
 Research and analyze the disputes/deductions in ERP.
 Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution.
 Find opportunities and recommend solutions for process and automation improvements.
 Daily reporting of individual portfolios to track and monitor the past dues.
Area – Order to Cash (OTC) Accounts Receivable
Roles & Responsibilities:
Project Name - EMEA - DEC 2020 - JUNE 2021
 Responding customer inquiries and problem critical issues.
 Provide support for data collection to enable Audit function.
 Maintain a detailed understanding of client process and policies.
 Responsible for demonstrate capacity for critical thinking and analysis.
 Indepth knowledge of Order Management.
 Experience in Circulation billing/ Adverstisement billing, subscription billing/ Print.
 Experience in Cash Application and knowledge of various payment methods.
 Good knowledge of reconciliation / Accrual activities.
 Experience in working on ERP systems (SAP).
 Knowledge of Collections process.
 Ability to understand customer expectations and deliver accordingly.
 Process non inventory sales adjustments and perform other billing functions. This includes buyback billing, credit/debit memo,
and credit/rebills for an adjusted invoice document or credit/debit note or service billings.
 Use and monitor different modes of delivery (e.g. print, fax, electronic methods) to ensure that customers receive invoices.
 Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to
avoid any adverse customer impact.
 Work as an excellent teammate to process any special request in a timely manner.
 Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively
and authoritatively.
 Call out problems to senior staff members and or management as appropriate.

TECHNICAL SKILLS:

ERP : SAP .
Operating Systems : Windows XP .Microsoft Office,MS Word ,MS Excel, Tally ,SAP
Courses : SAP SD -ECC

Personal Information:

Name : Sunil Kumar .A

Father’s Name : Chinna Iah .A

Permanent Address : SR layout ,Bovi Colony 3rd Cross 3rd Main H.no.13

Contact Number : 9390800485

Date of Birth : 15/05/1996

Languages Known : English, Telugu

DECLARATION:

I hereby declare that the information stated above is true to the best of my knowledge.

Date:
Place: Bangalore

Signature :Sunil kumar.A