Table 1

SUMMARY OF RESULT ON LEVEL OF ACCEPTABILITY

Acceptability Indicator Weighted Mean Standard Level of Acceptability
Deviation
Performance Efficiency 4.29 0.65 Highly Acceptable
Reliability 4.18 0.51 Moderately Acceptable
Functional Suitability 4.33 0.42 Highly Acceptable
Usability 4.27 0.35 Highly Acceptable
Average 4.27 0.48 Highly Acceptable

In average, the overall result of acceptability testing as shown in Table 1 is Highly Acceptable
(4.27) with respect to the performance efficiency, reliability, functional suitability, and usability of the
developed Registrar Transaction Management System (RTMS). Further, Table 1 reveals an overall
standard deviation of 0.48 across the measured criteria.
This result shows that in overall, RTMS conforms to the requirements of the end-users in terms of
performance efficiency, reliability, functional suitability, and usability. In terms of performance
efficiency, RTMS gained a high level of acceptability for having the ability to use computing resources
efficiently while performing its functionalities. In terms of reliability, RTMS gained a moderate level of
acceptability for having the ability to perform its functions under specified condition for a specified
period of time wherein in it can withstand or recover once failure happened. In terms of functional
suitability, RTMS gained a high level of acceptability for having functions that meets the stated
functional requirements under specified conditions. In terms of usability, RTMS gained a high level of
acceptability for being learnable, easy to operate and control and provide a satisfying and pleasing
interaction for both expert and novice users. Lastly, the small standard deviation value (0.48) indicates
that the responses did not deviate at all from the mean. This only suggests that perception of each of the
respondents with respect to the measured criteria is somewhat almost alike with each other, therefore in
general the end-users agree that the RTMS is highly acceptable.
The aforementioned results were gained since the researcher carefully examined the transaction
process in the office of the registrar in terms of credential or record request and carefully identify the
functional requirements to automate the transactions. Further, the end-users were well informed about the
problem to be solved and how the new RTMS will be able to solve these problems. This interpretation is
being supported by Vlassenroot, Sven and Karel Brookhui[2020] where the researchers stated that
“the level of acceptability can depend on how well informed the respondents are about the problem and
about the (new) device that is introduced to solve the problem”[p.2]. Indeed, the RTMS earned a Highly
Acceptable result.
 It only suggests that the system is good enough that it satisfy all the identified needs and
functional requirements set by the end-users. Thereby, to gain a highly acceptable rating from end-users,
it is vital to always consider to satisfy the needs and functional requirements set by the end-users.
However, due to time constraints, the scope of the respondents who shared their perceptions on
the level of acceptability of RTMS was only limited. The researcher can still further validate the result of
this study by extending the scope of respondents who will try to assess the system’s level of acceptability.
Further, the ISO criteria used to evaluate the level of acceptability were limited only to performance
efficiency, reliability, functional suitability, and usability. With that, it is suggested that further
acceptability testing will be conducted using other ISO based criteria.
Therefore, RTMS meets the end-user’s functional requirements thereby highly acceptable to the
end-user in terms of performance efficiency, reliability, functional suitability and usability.