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0mnstw5k0ruenub Man STW 5000-10000 en
0mnstw5k0ruenub Man STW 5000-10000 en
0mnstw5k0ruenub Man STW 5000-10000 en
Congratulations on purchasing a UPS Sentinel Tower product and welcome to Riello UPS! To use the support service offered
by Riello UPS, visit the site www.riello-ups.com
Our Company is a specialist in the design, development and manufacturing of uninterruptible power supplies (UPS).
The UPS described in this manual is a high quality product which has been carefully designed and built in order to guarantee
the highest levels of performance.
This device can be installed by anyone on the condition that they have READ THIS INSTALLTION AND USER MANUAL
CAREFULLY.
The UPS and the Battery Cabinet generate DANGEROUS internal electrical voltages. All maintenance operations must
be carried out by suitably qualified operators.
This manual contains detailed instructions for using and installing the UPS and any additional Battery Cabinet.
For information on how to use and maximise the performance of your device, please retain this manual and read it
carefully before operating the equipment.
ENVIRONMENTAL PROTECTION
In the development of its products, the company devotes abundant resources to analysing the environmental aspects.
All our products pursue the objectives defined in the environmental management system developed by the company in
compliance with applicable standards.
No hazardous materials such as CFCs, HCFCs or asbestos are used in this product.
When evaluating packaging, the choice of material has been made favouring recyclable materials.
For correct disposal, please separate and identify the type of material of which the packaging is made according to the table
below. Dispose of all material in compliance with applicable standards in the country in which the product is used.
DESCRIPTION MATERIAL
Box Cardboard
Packaging corner Cardboard
Protective bag Polythene
Accessories bag Polythene
Pallet Heat-treated pine
© The reproduction of any part of this manual, in whole or in part, is forbidden without the prior consent of the manufacturer.
In order to make improvements, the manufacturer reserves the right to modify the product described at any moment and without notice.
3
CONTENTS
PRESENTATION 6
UPS VIEWS 7
FRONT VIEW 7
REAR VIEW 8
INSTALLATION 11
INITIAL CONTENT CHECK 11
REMOVAL OF THE UPS (OR BATTERY CABINET) FROM THE PALLET 12
INSTALLATION ENVIRONMENT 14
UPS PLACEMENT (OR BATTERY CABINET) 14
POWER CONNECTION 15
INSTRUCTIONS FOR 5 – 6 KVA MODELS 15
INSTRUCTIONS FOR 8 – 10 KVA MODELS 16
INTERNAL PROTECTIVE DEVICES OF THE UPS 17
EXTERNAL PROTECTIVE DEVICES 18
CONNECTION CABLES CROSS SECTION DETAILS 18
CONNECTIONS 19
USE 22
SWITCHING ON FOR THE FIRST TIME 22
SWITCHING ON FROM THE MAINS 22
SWITCHING ON FROM THE BATTERY 22
SWITCHING OFF THE UPS 22
INTERNAL CLOCK SETTING 22
4
POSSIBLE SETTINGS 25
ADDITIONAL FUNCTIONS 25
UPS CONFIGURATION 28
COMMUNICATION PORTS 30
RS232 CONNECTOR 30
COMMUNICATION SLOT 30
TROUBLESHOOTING 31
STATUS / ALARM CODES 35
TECHNICAL DATA 37
MECHANICAL DIMENSION 38
5
PRESENTATION
SENTINEL TOWER uses ON-LINE double conversion technology, the best solution for powering mission critical applications
and electro-medical devices requiring maximum power reliability.
Flexibility of installation and use (digital display, user-replaceable battery set), as well as the many communication options
available, makes the SENTINEL TOWER suitable for many different applications from IT to security.
Up to 3 SENTINEL TOWER can be operated in parallel in either capacity or N+1 redundant configuration offering increased
reliability for critical system.
SENTINEL TOWER in the 5000VA and 6000VA versions, was developed to be powered by a single-phase input.
SENTINEL TOWER in the 8000VA and 10000VA versions, was developed to be powered by a three-phase input; when suitably
configured, it can also function with a single-phase input. In the THREE-PHASE connection, the load current will be split
between the three input phases; if the bypass intervenes or in the bypass mode operation, all the load current will be absorbed
by the “L1” input line.
ER series models are fitted with upgraded battery charges for long runtime and business continuity applications. For these
versions, the batteries are housed in separate cabinets.
6
UPS VIEWS
FRONT VIEW
Display panel
Cooling fan
7
REAR VIEW
8
DISPLAY PANEL VIEW
9
BATTERY CABINET (OPTIONAL)
The BATTERY CABINET, with the same dimensions and aesthetic appearance of the UPS, is an optional accessory.
The BATTERY CABINET contains batteries which allow the operating time of the uninterruptible power supplies to be increased
during extended blackouts. The number of batteries contained can vary according to the type of UPS for which the BATTERY
CABINET is intended. It is therefore necessary to take great care to ensure that the battery voltage of the BATTERY CABINET
is the same as the voltage permitted by the UPS.
Several BATTERY CABINETS can be connected in series to achieve a longer extended runtime.
This series of UPS must be used together with an external Battery Cabinet and is suitable for applications requiring long back-
up times.
10
INSTALLATION
UPS (or Battery Cabinet) Safety manual + Quick start guide + Download card
11
REMOVAL OF THE UPS (OR BATTERY CABINET) FROM THE PALLET
This chapter describes the operations to prepare the UPS (or Battery Cabinet) for installation.
ATTENTION:
For your safety and that of the product, you must carefully follow the instructions given here below.
BEFORE YOU CARRY OUT THE FOLLOWING SEQUENCE OF OPERATIONS, MAKE SURE THAT THE
UPS IS COMPLETELY SWITCHED OFF AND NOT CONNECTED TO THE MAINS POWER SUPPLY OR TO
ANY LOAD.
1. Cut the straps and open the cardboard box. 3. Remove the cardboard box by sliding it
upwards and remove the corner supports.
2. Remove the packaging and the accessory box located
above the UPS. 4. Remove the protective sack.
5. Remove the 4 fixing brackets of the UPS (or Battery Cabinet) on the pallet; each bracket is fixed to the pallet with 2 screws.
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6. Move the brackets upwards and rotate for releasing them from the retaining bushing.
Follow the instructions below to remove the fixing brackets without releasing the UPS front panel (*).
(*) If it will be difficult to remove the brackets, unhook the UPS front panel pulling it from the edges; the front panel is hooked
with a system of pins and springs, tools are not needed.
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INSTALLATION ENVIRONMENT
The UPS and the Battery Cabinet must be installed in ventilated, clean environments which are sheltered from bad weather.
The relative humidity in the environment must not exceed the maximum values shown in the Technical Data table.
The ambient temperature, whilst the UPS is in operation, must remain between 0 and 40°C, and the UPS must not be positioned
in places which are exposed to direct sunlight or to hot air.
The recommended operating temperature for the UPS and the batteries is between 20 and 25°C. The actual
operating life of the batteries is 5 years on average with an operating temperature of 20°C. If the operating
temperature reaches 30°C, the operating life is halved.
This is a category C2 UPS product. In a residential environment, this product may cause radio interference, in
which case the user may be required to take additional measures.
For three-phase installation, this equipment complies with IEC 61000-3-12 provided that the short-circuit power
Ssc is greater than or equal to 2.94MW (7.4kA) at the interface point between the user's supply and the public
system. It is responsibility of the installer or the user to ensure that the equipment is connected to a supply with
the adequate short-circuit power Ssc (if required, consult the distribution network operator).
If the supply doesn’t meet the above requirements or if the requirements listed above are difficult to obtain, a
single-phase installation is suggested.
the wheels are to be used exclusively for fine positioning, and thus for small distances only.
the plastic parts and the front panel are not to be used for gripping or pushing the UPS.
enough space should be left in front of the equipment for it to be turned on/off and maintenance operations to be
performed on it (1.5 m)
the rear part of the UPS should be set at least 30 cm from the wall, to enable the air blown by the ventilation fans to
flow away correctly
no objects should be left on its top surface
14
POWER CONNECTION
ALL OPERATIONS DESCRIBED IN THIS SECTION MUST BE PERFORMED BY QUALIFIED PERSONNEL
ONLY. Our Company assumes no liability for damages caused by incorrect connections or operations
not contained in this manual.
The UPS has HAZARDOUS electrical voltages inside it, even when the input and/or battery switches are
off. The inside of the UPS is protected by safety panels which should not be removed by untrained
personnel. All installation and maintenance or operations involving access inside the UPS require the
use of tools and may ONLY be performed by trained personnel.
To carry out the following operations, the UPS must be disconnected from the mains power supply,
switched off, and with all the equipment switches and fuse holders open.
15
INSTRUCTIONS FOR 8 – 10 KVA MODELS
Follow the instruction below to access the terminals of the UPS and made the electrical connections:
Option 1 Option 2
16
INTERNAL PROTECTIVE DEVICES OF THE UPS
Located within the UPS are fuses (not accessible) in order to protect the rectifier input stage, the output stage of the inverter
and the batteries. The table below shows the values of the internal protection fuses.
NOTE: the UPS internal bypass line is not protected by fuses. We recommend installing an external protection device as
defined in the chapter “EXTERNAL PROTECTION DEVICES”.
80A aR [L1]
8 kVA 80A aR 63A aR
25A GF (6.3x32) [L2/L3]
80A aR [L1]
10 kVA 80A aR 63A aR
25A GF (6.3x32) [L2/L3]
SHORT CIRCUIT
If a fault occurs on the load, the UPS protects itself by limiting the value and the duration of the current supplied (short circuit
current). These values also depend on the UPS operating status at the time of the fault, these can either be (in the "TECHNICAL
DATA” table the protection characteristics and timings are described):
UPS in NORMAL OPERATION: the load is switched instantaneously to the bypass line: the input line is connected to
the output without any internal protection.
UPS in BATTERY OPERATION: the UPS protects itself by providing a higher current than the nominal one (see
paragraph “TECHNICAL DATA”) and turns itself off after this time has elapsed.
BACKFEED
The UPS has internal protection against backfeed, however the label supplied with the UPS must be affixed to all disconnectors
installed within the electrical system upstream of the UPS.
17
EXTERNAL PROTECTIVE DEVICES
LINE PROTECTION: MAGNETOTHERMAL OR FUSE
Within the UPS there are protection devices for output and internal faults.
You must protect the input line (and the separate bypass line if present) with the appropriate protection devices. These devices
must comply with the regulations of the country where the UPS is installed.
In order to set up the power line, install a magnetothermal switch upstream from the UPS with intervention curve C or D
(breaking capacity ≥6kA) or gR type fuse. Please follow the indications in the table below:
5 kVA 40A /
6 kVA 40A /
*
The cross sections indicated in the table refer to a maximum length of 10 meters.
The cross sections refer to bare cables (without terminals) or cables with uninsulated end sleeves.
The L2 and L3 inputs are only available only for 8-10 kVA models.
The cable cross-sections for the L2 and L3 lines can be reduced to 2.5 sqmm.
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CONNECTIONS
The first wire to be connected is the protective earth wire, which is to be inserted in the terminal marked
PE. During operation the UPS must be connected to the earthing system
Connect the input and output cables to the terminal board as shown in the figure below:
FOR CONNECTION TO A THREE-PHASE LINE WITH NEUTRAL, CONNECT THE THREE PHASES AND THE
INPUT NEUTRAL TO “L1”, “L2”, “L3” AND “N”. MAKE SURE THAT THE SWITCH IS IN POSITION “↑ 3~”.
FOR CONNECTION TO A SINGLE-PHASE LINE, CONNECT THE LIVE AND THE INPUT NEUTRAL TO “L1”
AND “N”. SET THE SWITCH TO POSITION “↓ 1~”. TERMINALS L2 AND L3 MUST REMAIN FREE.
NOTE
1. If an "external manual bypass" is not provided, make sure that there is a jumper between terminals 1 - 2 (Switch bypass).
2. The maximum cross section of the cables that may be inserted in the terminal board 1, 2, 3 & 4 are:
- 2.5 sqmm for bare cables
- 1.5 sqmm for cables with lugs.
19
WIRING DIAGRAMS FOR CONNECTING TO THE ELECTRICAL SYSTEM
20
BATTERY CABINET INSTALLATION
ATTENTION:
REFER TO THE UPS SPECIFICATION LABEL TO CONFIRM THAT THE VOLTAGE FROM THE BATTERY
CABINET IS THE SAME AS THAT ALLOWED BY THE UPS.
CONFIRM THAT THE BATTERY CABINET IS EQUIPPED WITH A 50A gR FUSE TO PROTECT THE
BATTERY EXPANSION PORT OF THE UPS.
THE CONNECTION BETWEEN THE UPS AND THE BATTERY CABINET MUST BE MADE WITH THE
BATTERY CABINET FUSE HOLDER ISOLATOR OPEN.
CONNECT THE CABLE BETWEEN THE UPS AND THE BATTERY CABINET. CLOSE THE FUSE HOLDER
ISOLATORS ONLY IF THE UPS IS POWERRED ON OR IN STAND-BY CONDITION.
Battery Cabinets can be installed in series for extended runtimes. Connect the Battery Cabinets in series as shown in the figure
below:
To prevent damage occurring to the batteries, the fuse holders must only be closed if the battery voltages between
the UPS and the Battery Cabinet are similar. Otherwise, recharge each battery unit following the procedure below:
CAUTION:
The connection cables cannot be extended by the user.
The maximum length of the connecting cables between the UPS (without internal batteries) and the Battery
Cabinet is 3 meters.
After connecting the UPS to its Battery Cabinets, insert the fuses and close the Battery Cabinet battery fuse
holders (SWBATT).
It is recommended that you do not connect more than 5 Battery Cabinets in cascade to a single UPS. To increase
capacity, we recommend installing a Battery Cabinet with higher battery capacity.
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USE
4) After a few moments, the UPS will switch on, the display will light up, there will be a beep and the icon will start to
flash. The UPS is in stand-by mode: meaning that it is only consuming a small amount of power. The microcontroller
supervising the self-diagnoses is powered; the batteries are charging; and everything is ready for UPS activation.
Battery operation is also in stand-by mode provided that the timer is active.
5) Connect the equipment to the output of the UPS using cables no longer than 10 metres.
WARNING: Do not connect the EnergyShare sockets to devices that absorb more than 10A. For equipment that
exceeds these levels, use the appropriate terminals only.
6) Check which operating mode is set on the display and, if necessary, see the “CONFIGURING OPERATING MODES”
paragraph to set the required mode. For advanced configurations, set up the UPS with the appropriate configuration
software.
2) The load must continue to be powered, the icon on the display must light up and there must be a beep every
4 seconds.
3) When power is reconnected, the UPS must go back to operating from the mains.
22
DISPLAY PANEL MESSAGES
This chapter describes, in detail, the various information that can be displayed on the LCD.
The UPS is operating from the mains, but the output voltage is not
Flashing
synchronised with the mains voltage
The UPS is operating from the battery. In this condition, the UPS emits an
Fixed
acoustic signal (beep) at regular 4-second intervals.
Fixed Indicates that the loads connected to the UPS are powered by the bypass
Indicates the percentage of load applied to the UPS compared with the
Dynamic
nominal value.
Flashing 1 minute until the UPS switches back on or 3 minutes until it switches off
* For more information about the configuration of the EnergyShare sockets, see "ADDITIONAL FUNCTIONS".
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MEASUREMENT DISPLAY AREA
The front panel can be used to display important UPS operating information.
When the UPS is switched-on, the display shows the main voltage value.
To display a different measurement, press the “SEL1” button repeatedly until the desired measurement appears.
Some measurements have more pages, press the “SEL2” to display them.
The functional diagram of the button “SEL1” and “SEL2” is shown below:
NOTE:
the measurement views of the mains (IN), is available in more pages only for UPS with three-phases input.
the views of FAULT / LOCK are not displayed in absence of anomalies, alarm or lock.
In the event of a fault/alarm (FAULT) or a lock (LOCK), the display will automatically show the type and code of the
corresponding alarm.
MEASUREMENT DESCRPTION
BYP Display bypass line data, such as voltage, current and frequency.
OUT Display the UPS output data, such as voltage, current and frequency.
Display batteries data, such as recharge percentage, autonomy estimation, voltage and
BATT current. Display the recharging current with the mains present, otherwise the discharging
current if the UPS is on battery.
Display the UPS load data, such as load percentage, apparent power (kVA) and active
LOAD
power (kW).
Display the temperature of: system (inside the UPS), Battery Cabinet (with optional probe),
TEMP
power module and battery charger.
(1) The FAULT / LOCK codes can only be displayed if they are active (presence of a fault/alarm or a lock).
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OPERATING MODE CONFIGURATION
The area of the display shown in the figure displays the active operating mode
and allows the user to choose other modes directly from the display panel.
HOW TO PROCEED:
To access the configuration area, hold down the “SEL1” button for at least 3 seconds.
To change the mode, press the “ON” button.
The icon corresponding to the mode currently set lights up.
To confirm the mode chosen, hold down the “SEL1” button for at least 3 seconds.
POSSIBLE SETTINGS
The UPS is designed to be configured in various operating modes:
ON-LINE is the mode with the greatest load protection and the best quality of the output waveform (*)
ECO is the mode with which the UPS consumes the least amount of power, and is therefore the most efficient (**)
SMART ACTIVE: in this mode, the UPS decides whether to operate in ON-LINE or ECO mode according to a statistic
about the quality of the mains power.
STAND-BY OFF [Mode 1]: the UPS operates as an emergency power supply. If mains power is present, the load is
not powered, however should the mains supply fail, the load is powered by the UPS.
(*) The effective value (rms) of the output frequency and voltage is constantly controlled by the microprocessor,
independently from the waveform of the mains voltage, maintaining the output frequency synchronised to the mains within
a configurable range.
Outside this range, the UPS output de-synchronises from the mains supply, moving to the nominal frequency; in this
condition, the UPS cannot use the bypass.
(**) In order to optimise performance, in ECO mode, the load is normally powered by the bypass. If the mains goes out of the
permitted tolerance range, the UPS switches to ON LINE operation. If the mains returns within the permitted tolerance
range for at least five minutes, the UPS goes back to powering the load from the bypass.
ADDITIONAL FUNCTIONS
MANUAL BYPASS
Using the Manual Bypass feature, the UPS can be switched to bypass. In this condition the load is powered directly by the
input mains, any disruption in the mains directly affects the load.
CAUTION:
BEFORE CARRYING OUT THE FOLLOWING SEQUENCE OF OPERATIONS, ENSURE THAT THE UPS’S
INPUT AND OUTPUT FREQUENCY COINCIDE AND THAT THE UPS IS NOT OPERATING FROM THE
BATTERY
Attention: even when the UPS is switched on, the load is disconnected in the event of a mains blackout.
If the input mains deviates from the established tolerances, the UPS automatically switches to Stdby mode and disconnects
the load.
To force the UPS into manual bypass mode, press and hold down the ON and SEL keys simultaneously for at least 4 seconds.
The code "C05" appears on the display.
To return to the normal operation mode press the ON and SEL keys again for at least 4 sec.
25
PROGRAMMABLE AUXILIARY SOCKETS (EnergyShare)
The EnergyShare sockets are outlets that allow for the automatic disconnection of the load applied to them in certain operating
conditions. The events that determine automatic disconnection of the EnergyShare sockets can be selected by the user through
the configuration software. For example, it is possible to select disconnection after a certain period of battery operation; or
when the pre-alarm threshold for battery discharge has been reached, or when an overloading event occurs.
By default the Energyshare sockets are not configured and therefore function as other outlets.
The EnergyShare function is associated with an icon on the display whose meaning is explained in the paragraph entitled
“DISPLAY PANEL MESSAGES”.
The presence and the number of these sockets will depend upon the UPS type, these sockets are easily recognised by the
EnergyShare label located beside them.
The remote commands terminal allows for implementation of the REPO function (Remote Emergency Power Off) and to
remotely switch ON and switch OFF the UPS.
The UPS is provided by the manufacturer with the REPO terminals short-circuited. For installation remove the short circuit and
connect to the device's normally closed contact.
In case of an emergency, if the stop device is used, the REPO control is opened and the UPS goes into stand-by mode and
the load is completely disconnected.
R.E.P.O. This feature is activated by opening the contact between pin’s 1 and 2.
AUTORESTART
The Autorestart allows the automatic switch on of the UPS when power is restored, if during battery operation the UPS switches
off due to end of autonomy, remote shutdown command or Auto power off enabled.
CAUTION:
THE AUTORESTART FUNCTION IS ENABLED BY DEFAULT.
It is essential that only the kit provided by the manufacturer is used. Any uses not conforming to the specifications
may cause faults or breakdowns of the equipment.
To install, connect the cable included in the special kit to the "EXT BATTERY TEMP PROBE".
After installation, enable the outdoor temperature measuring function using the configuration software.
26
SOFTWARE
CAUTION:
If the RS232 communication port is used, it is not possible to communicate with the USB port and vice versa.
It is advisable to use a cable which is shorter than 3 metres for communication with the UPS.
To obtain additional communication ports with different functions, independent from the standard USB and
RS232 ports on the UPS, various accessories are available which can be inserted into the communication card
slot.
To check the availability of new, more updated software versions or for more information about the accessories
available, consult the website www.riello-ups.com.
INSTALLATION OPERATIONS
1) Connect one of the UPS’s communication ports to one of the PC’s communication ports using the cable supplied.
2) Download the software from the web site www.riello-ups.com selecting the specific operating system.
3) Follow the installation program instructions.
4) For more detailed information please read the user manual which can be downloaded from www.riello-ups.com.
CONFIGURATION SOFTWARE
Configuration and customization software allows the configuration and complete visualization of UPS status via USB or RS232
port.
For a list of possible configurations available to the user, refer to the “UPS CONFIGURATION” paragraph.
INSTALLATION OPERATIONS
1) Connect one of the UPS’s communication ports to one of the PC’s communication ports using the cable supplied.
2) Follow the installation program instructions. For more detailed information about installation and use, refer to the
software manual which can be downloaded from our website www.riello-ups.com.
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UPS CONFIGURATION
The table below illustrates all the possible configurations available to the user in order to best adapt the UPS for individual
requirements. It is possible to perform these operations using the configuration software.
EnergyShare off Selects the operating mode of EnergyShare sockets Always connected
Enabled /
Bypass mode * Selects the mode of use of the bypass line
High sensitivity
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FUNCTION DESCRIPTION DEFAULT
Low: 180 V
Selects the accepted voltage range for switching to the
Bypass min.-max. threshold
bypass
High: 264 V
Low: 200 V
Eco mode Selects the accepted voltage range for operation in ECO
min.-max. threshold mode
High: 253 V
Battery low time Estimated autonomy time remaining for “battery low” warning 3 min.
Automatic battery test Interval of time for the automatic battery test 40 hours
Parallel common battery Common Battery for parallel UPS systems Disabled
Change according
Internal battery capacity Nominal Battery capacity for internal batteries
with UPS model
Battery recharging current Recharging current compare to battery nominal capacity 12%
* On all UPS devices of the STW series, with the exception of the DI versions (10000 VA) and ER DI versions (10000 VA),
for “Frequency converter” mode configurations or if the synchronisation with the bypass is disabled, the UPS will derate the
output power.
29
COMMUNICATION PORTS
On the back of the UPS (see “UPS VIEWS”), the following communication ports are present:
RS232 connector
USB connector
Expansion slot for additional communication cards
RS232 CONNECTOR
RS232 CONNECTOR
6 Power supply DC (Imax = 20mA) For further information about interfacing with the UPS, refer to the
dedicated manual
Programmable OUTPUT #1 *:
8
[default: low battery pre-alarm]
Programmable OUTPUT #2 *:
9
[default: battery operation]
COMMUNICATION SLOT
The UPS is equipped with an expansion slot for optional communication
cards (see figure on right) which allows the device to communicate using
the main communication standards.
Some examples:
Serial duplicator
Ethernet network card with TCP/IP, HTTP, HTTPS and SNMP
protocols
JBUS / MODBUS protocol converter card
PROFIBUS protocol converter card
Card with relay isolated contacts
30
TROUBLESHOOTING
An irregular operation of the UPS is frequently not due to malfunctions, but to simple problems, inconveniences or distractions.
Therefore, the user is advised to consult the table below providing useful information on how to solve the most common
problems.
WARNING: the table below often refers to the use of the maintenance BYPASS (SWMB). If the device is installed,
before restoring the correct operation of the UPS, make sure that it is switched on and not in STAND-BY.
NOTE: For the exact meaning of the codes mentioned in the table, please read the “STATUS / ALARM CODES” section.
CONNECTION TO THE INPUT Connect the mains to the terminals following the
TERMINAL MISSING indications in the paragraph “POWER CONNECTION”
MAINS POWER MISSING Make sure the mains power is present. If necessary,
(BLACKOUT) perform battery start-up to power the load.
INTERVENTION OF THE
Restore the protection. Warning: make sure there is no
UPSTREAM PROTECTION
DEVICE overload or short circuit on the UPS output.
31
PROBLEM POSSIBLE CAUSE SOLUTION
MAINTENANCE BYPASS
SWITCH (SWMB) CLOSED
Open the manual bypass switch (SWMB).
THE DISPLAY SHOWS
THE FOLLOWING CODE:
C05 THE JUMPER IS MISSING
FROM THE TERMINALS Insert the jumper
“SWITCH BYPASS”
THE DISPLAY SHOWS AMBIENT Heat the environment, wait for the heat sink temperature
TEMPERATURE < 0°C to rise above 0°C and then start up the UPS
ONE OR MORE OF THE
FOLLOWING CODES:
A30, A32 Activate the maintenance bypass (SWMB) if present, turn
AND THE UPS DOES NOT FAULT IN HEAT SINK the UPS off and back on again and exclude the
START UP TEMPERATURE PROBE maintenance bypass. If the problem persists, contact the
nearest service centre
INTERNAL PROTECTION
FUSES ON THE PHASE OR ON Contact the nearest service centre
THE INPUT RELAY BROKEN
32
PROBLEM POSSIBLE CAUSE SOLUTION
PROTECTION DEVICE Restore the protection device upstream. WARNING: check
UPSTREAM FROM THE
BYPASS LINE OPEN (ONLY IF
that there is no overload or short circuit at the output of the
THE DISPLAY SHOWS BYPASS IS SEPARATE) UPS
THE FOLLOWING CODE:
A13 BYPASS ISOLATOR OPEN
(SWBYP ONLY IF BYPASS IS Close the isolator.
SEPARATE)
THE DISPLAY SHOWS BATTERY FUSES BLOWN OR Replace the fuses or close the battery fuse holder isolator
THE FOLLOWING CODE: FUSE HOLDER ISOLATORS (SWBATT). WARNING: if necessary, we recommend
A26 OPEN fuses be replaced with others of the same type.
FAULT IN:
TEMPERATURE PROBE
THE DISPLAY SHOWS OR UPS COOLING Activate the maintenance bypass (SWMB) if present, turn
ONE OR MORE OF THE SYSTEM the UPS off and back on again. Exclude the maintenance
FOLLOWING CODES: MAIN AUXILIARY bypass. If the problem persists, contact the nearest service
L01, L10, L38, L39, L41 POWER SUPPLY centre
STATIC BYPASS
SWITCH
33
PROBLEM POSSIBLE CAUSE SOLUTION
AMBIENT TEMPERATURE
HIGHER THAN 40°C Activate the maintenance bypass (SWMB) if present,
HEAT SOURCES CLOSE without switching off the UPS. This way, the fans will cool
TO THE UPS the heat sink more rapidly. Eliminate the cause of the
VENTILATION SLITS overtemperature and wait for the temperature of the heat
THE DISPLAY SHOWS OBSTRUCTED OR TOO sink to drop. Exclude the maintenance bypass.
CLOSE TO THE WALLS
ONE OR MORE OF THE
FOLLOWING CODES:
F34, L34 Insert the maintenance bypass (SWMB) if present, without
switching off the UPS, so that the fans, while keeping
FAULT IN TEMPERATURE
running, cool the heat sink more rapidly and wait for the
PROBE OR UPS COOLING
SYSTEM temperature of the heat sink to drop. Turn the UPS off and
back on again. Exclude the maintenance bypass and if the
problem persists, contact the nearest service centre.
AMBIENT TEMPERATURE
HIGHER THAN 40°C
HEAT SOURCES CLOSE Eliminate the cause of the overtemperature.
TO THE UPS
Activate the maintenance bypass (SWMB) if present, open
THE DISPLAY SHOWS VENTILATION SLITS the battery fuse holder isolators (SWBATT) and wait for the
ONE OR MORE OF THE OBSTRUCTED OR TOO temperature of the battery charger heat sink to drop.
FOLLOWING CODES: CLOSE TO THE WALLS
Close the battery fuse holders. If the problem persists,
F37, L37 FAULT IN THE contact the nearest service centre. WARNING: never open
TEMPERATURE PROBE OR
the SWBATT fuse holder isolators during battery operation.
IN THE BATTERY
CHARGER COOLING
SYSTEM
ATTENTION:
The UPS in case of a permanent failure will be not able to supply the load. To ensure total protection of your
equipment we suggest you install an ATS device (Automatic Transfer Switch) or an external automatic by-
pass. For more information visit www.riello-ups.com
34
STATUS / ALARM CODES
By using a sophisticated self-diagnostic system, this UPS can check and indicate on the display panel its status and any error
and/or fault occurred during operation. Whenever a problem arises, the UPS signals the event by showing the code and the
corresponding alarm on the display.
CODE DESCRIPTION
C01 Remote switch-off command
C02 Remote load on bypass command
C03 Remote start-up command
C04 Battery test running
C05 Manual bypass command
C06 Emergency switch-off command
C08 Load on bypass command
User messages: these messages refer to a specific configuration or operation of the UPS.
CODE DESCRIPTION
U01 Low battery warning
U02 Programmed switch-off enabled
U03 Programmed switch-off imminent
U04 Bypass disabled
U05 Synchronisation disabled (UPS in Free running mode)
U06 Waiting for battery charging
U07 Service UPS
U08 Service Batteries
Anomalies: these are “minor” problems, which do not bring the UPS to a halt, but can reduce its performance or
inhibit the use of some of its functions.
CODE DESCRIPTION
A03 Inverter not synchronised
A05 Overvoltage on input line of Phase1
A06 Overvoltage on input line of Phase2
A07 Overvoltage on input line of Phase3
A08 Undervoltage on input line of Phase1
A09 Undervoltage on input line of Phase2
A10 Undervoltage on input line of Phase3
A11 Input frequency outside tolerance limits
A13 Voltage on bypass line of Phase1 out of tolerance limits
A16 Bypass frequency out of tolerance limits
A18 Voltage on bypass line out of tolerance limits
A22 Load on Phase1 > user-defined threshold
A25 Output isolator open
A26 Positive branch batteries missing or battery fuses open
A29 System temperature probe damaged
A30 System temperature < 0°C
A31 System temperature too high
A32 Temperature of heat sink Phase1 < 0°C
A37 External battery temperature probe damaged
A38 External battery overtemperature
A39 Positive branch batteries must be replaced
35
Faults: These are more critical problems compared to the “Anomalies”, as if they persist they may bring the UPS to
a halt even in a very short time.
CODE DESCRIPTION
F01 Internal communication error
F03 Phase1 input fuse blown
F04 Phase2 input fuse blown or input relay locked (will not close)
F05 Phase3 input fuse blown or input relay locked (will not close)
F09 Precharge of positive branch condensers failed
F10 Precharge of negative branch condensers failed
F11 BOOST stage anomaly
F14 Inverter Phase1 sine curve distorted
F17 Inverter stage anomaly
F19 Positive battery overvoltage
F23 Output overload
F26 Phase1 output relay locked (will not open)
F29 Phase1 output fuse broken or output relay locked (will not close)
F32 Battery charger stage anomaly
F33 Battery measures error
F34 Heat sink overtemperature
F37 Battery charger overtemperature
F39 VDC Bus measures error
F40 Fan failure
F41 Redundant Bypass failure
Locks: these codes indicate that the UPS, or one of its parts, is locked. Usually, they are preceded by an alarm signal.
In case of faults and consequent locking of the inverter, the latter will be turned off and the load will be powered via
the bypass line (this procedure is excluded for locks caused by serious and persistent overloads and for those caused
by a short circuit).
CODE DESCRIPTION
L01 Incorrect auxiliary power supply
L02 One or more internal cables disconnected
L03 Phase1 input fuse broken
L04 Phase2 input fuse broken or input relay locked (will not close)
L05 Phase3 input fuse broken or input relay locked (will not close)
L06 BOOST stage overvoltage positive
L07 BOOST stage overvoltage negative
L08 BOOST stage undervoltage positive
L09 BOOST stage undervoltage negative
L10 Static bypass switch fault
L11 L1 bypass output locked
L14 Phase1 inverter overvoltage
L17 Phase1 inverter undervoltage
L20 Continuous voltage at inverter output or Sine curve of Phase1 inverter distorted
L23 Phase1 output overload
L26 Short circuit at Phase1 output
L34 Phase1 heat sink overtemperature
L37 Battery charger overtemperature
L38 Temperature probe 1 damaged
L39 Temperature probe 2 damaged
L41 Battery charger temperature probe damaged
L49 Inverter capacitor damaged
36
TECHNICAL DATA
37
OTHER DATA
Leakage current towards ground [mA] < 1.5 ≤ 1.7
Room temperature (7) [°C] 0 – 40
Humidity 5 ÷ 95 % without condensation
-15 ÷ 40 (UPS with batteries)
Storage temperature [°C]
-25 ÷ 60 (UPS without batteries)
1000 a.s.l.
Maximum operating altitude [m]
(derating of 1% for each 100m between 1000 and 4000m)
CEI EN 62040-1
Safety standard
(General and safety requirements for UPS)
Pollution degree PD2
Overvoltage category OVC II
Protective class Class I
IP protection class IP20 (IP21 available on request)
excessive battery discharge - over current - short circuit - over
Protection devices
voltage - under voltage - thermal
Dimensions W x D x H [mm] 250x698x500
Dimensions W x D x H
[mm] 250x698x500
(only for ER versions)
Weight [Kg] 62 63 78 84
Weight (only for ER versions) 25 28
MECHANICAL DIMENSION
38
0MNSTW5K0RUENUB