Anuj Mohan Srivastav

Senior Relationship Manager

Experienced client-focused relationship manager, dedicated to exceeding client expectations, maintaining strong, fruitful working relationships with
customers to gain their trust and respect. Experienced in Fin-tech collections with track record in successful debt collections of extremely due accounts.
Expertise in Talent recruitment and acquisition with experience of developing and executing recruiting plans within both agency and in-house settings.
Proficient in Microsoft Word, Excel and PowerPoint.

anujmsri25@gmail.com 9630061749 Bengaluru, KA, India linkedin.com/in/anuj-mohan-srivastava

WORK EXPERIENCE SKILLS

Senior Relationship Manager-International Operations MS office suite Recruitment
Cuelearn Pvt.Ltd. (Cuemath)
04/2021 - Present, Business Analysis Data Analysis
Achievements/Tasks
Building positive relationships with the customer's, understanding their needs and Acquisition Management
develop plans to address them. Create and support client retention strategies for
existing customer base and for new customers. HNI Cient management
Act as point of contact for complaints and escalate issues as appropriate. Resolve
customer complaints quickly and effectively. Aim to preserve customers and renew
contracts ensuring that renewal targets are met month on month.
Forward upselling and cross-selling opportunities to the sales team, promote high-
quality sales, supply and customer service processes.
PROJECTS/INTERNSHIPS
Swacch Bharat Waste Management System
Team Lead-Digital Finance (Inside Sales and Repayment) (04/2018 - 05/2018)
Think and Learn Pvt. Ltd. (BYJU's) Online monitoring of garbage bins throughout the city
with the help of IOT platform(IFTTT).
05/2019 - 02/2021,
Components USED - Node MCU ESP8266, GPS Module,
Achievements/Tasks GSM module, Ultrasonic sensor, LCD display.
Worked as a Team Lead, managed a team of 30+ individuals, have recovered Programming Language - C++ (Arduino IDE)
approximately 7.2cr as a team and 50L as an individual of outstanding payments,
mentored agents to improve their skills and achieve their targets. Embedded Systems(with AVR Microcontroller)
Managing different CRMs , whilst analyzing leads and keeping tabs of their details. (09/2016 - 10/2016)
Creating, managing and analyzing data through different reports to increase the Programming concepts(Embedded C language
implementation, programming and debugging).
efficiency of the process.
External interfaces(LED’s, LCD’s, Keypad matrix,
Creating leads in inside sales process, well versed in all the major business Switches, Seven Segment Display).
methodologies with Fintech collections, strong negotiation skills, collects accounts in
compliance with all applicable regulations and internal performance standards. Also Indian Railways (DRM Office, Signal and
handling Post Sales Escallations. Telecommunication Branch, Bhopal)
(06/2017 - 07/2017)
Train Traffic Control Communication, Optical Fibre
Technical Recruiter Communication, Data Networks over Railways Electronic
Rang Infosoft Pvt. Ltd (US Consultancy) Exchange and Power Supply System
06/2018 - 05/2019,
Bharat Sanchar Nigam Limited, Allahabad
Achievements/Tasks (07/2016 - 08/2016)
Interview candidates within the framework of the position specification. Possess OCB digital switching system used in BSNL, Call
strong ability to screen, interview and prepare an ideal candidate within an appropriate Processing Programmes, Call Process(establish a
and consistent timeline. connection in a switch between i/c and o/g ends)

Excellent proficiency and knowledge in recruiting and sales techniques such as vendor
networking, job boards, (The Ladders, Dice, Monster, Tech fetch, indeed CareerBuilder,
etc.) internet search and internal database.
Contacting potential clients to establish rapport and arrange meetings. Lead and ACHIEVEMENTS
managed all phases of full-cycle recruiting, from initial sourcing and screening through
offer negotiations, placement and onboarding. Building rapport with the candidate to Best Mentor Certificate (08/2019)
ensure good delivery. Think and Learn Pvt. Ltd.

Certificate of Merit (07/2011)

CBSE

EDUCATION
Bachelor of Engineering LANGUAGES
Oriental College of Technology
08/2014 - 05/2018, 85.3% English
Courses Full Professional Proficiency
Electronics and Communications(Hons.) Hindi
Native or Bilingual Proficiency