HIGHER EDUCATION

BUSINESS REFERENCE MODEL

www.fromhereon.com www.enterprisearchitects.com

DESCRIPTION
The Higher Education Business Reference Model SERVICES
LOCATIONS ORGANISATIONAL STRUCTURE
describes a standard set of Business Architecture
elements relevant to Higher Education. It can be Undegraduate
used as a reference for Business Stakeholders, Campus Education

Enterprise Architects and Technology Strategists

CORE CAPABILITIES AND VALUE CHAINS
to engage in discussion regarding business
Post Graduate
effectiveness, needs and challenges. The primary Online LEAR NING & TEACHING Education
attribute of the Business Reference Model is the
embedded capability model which elaborates DESIGN RECRUIT ENROL DELIVER GRADUATE IMPROVE
Conferral of Higher
the core value chains for higher education Education Awards
and the underlying business capabilities.
Curriculum Creation Student Recruitment Student Enrolment yTech.
Curriculum Delivery Student Graduation Curriculum Improvement

UNDERSTANDING BUSINESS CAPABILITIES Higher Education Market Agent Management Domestic Student Program Matriculation Allocation & Placement Learning & Teaching
Non-accredited
Education Commercialisation Recruitment Timetable Management Ceremony Management Degree Award Curriculum Quality Management education
Research & Planning Material Preparation
A capability model supports the development
STAKEHOLDERS International Student Learning & Teaching
of strategies by viewing the business as a collection Curriculum Design Professional Learning Scholarship Management
Recruitment
Unit Enrolment
Content Administration
Learning & Teaching Delivery Eligibility Assessment Curriculum Performance
Management
of capabilities that can be adjusted in response Prospective Student Research Facilities
Curriculum & Resource
to the demands of the business environment. Federal
Government
Development
Accreditation Engagement

This models WHAT the organisation is capable Student Assessment Alumni Engagement Curriculum Disestablishment
Process
of doing. It presents the business capabilities within
Student Admission N/A
/A
A Collection Curation
the wider business context of WHO it serves, relies State Government
Learning & Teaching
Assessment
HDR Assessment
Alumni Relationship
Management
Program Disestablishment
Offer, Acceptance &
on and answers to, extending beyond organisational Student Application Processing
Quota Management
Unit Disestablishment
boundaries. A Business Capability is a particular Student / Industry Partnerships
Admission Evaluation Credit for Prior Learning Specialist Consulting
logical combination of People, Process, Information
and Technology resources necessary to deliver CRICOS

a discrete required outcome to achieve a specific

Student Administration
business objective. Contracted Research

TEQSA
Student Relationship Student Progression Candidature Management Student Record Maintenance Student Misconduct / Student Invoice Processing Student Payment Processing
Management Appeal Management
BUSINESS MOTIVATION CAPABILITY
INFLUE N C E R S People
ARC PRODUCTS
Process Student Support Services
MEANS E N DS OUTCOME Information Student Engagement
Bachelor Degree
Academic Advice Academic Skills Development Careers Advice Financial Advice Student Health & Wellbeing Student Supervision International & Exchange Studies
Professional Bodies & & Retention
Technology Registration Authorities
ASSESSM E N T
Graduate Certificate
Academic Administration
Accreditation Bodies
The capabilities support the realisation of a
University’s strategies. A strategic framework Academic Year Scheduling Curriculum Management Academic Policy Administration
Graduate Diploma
commonly used in architecture is a business
motivation model, which provides a structure
for developing, communicating, and managing R ESEAR CH
business ambitions in an organised manner. Masters Degree

The motivation model can assist in informing PLAN FUND CONDUCT IMPACT IMPROVE
the shape of the capability model. PARTNERS
Doctor of Philosophy
Research Opportunities & Planning Research Funding Research Delivery Research Publication Research Improvement
Universities & Other
USAGE Tertiary Providers
Research Production Research Dataset Management Research Publications Research Program Researcher Performance
Research Publications
The Business Capability Model serves as an anchor Research Opportunity Analysis Research Program Development Fund Sourcing Reviewing Performance Management Management
Tailored Learning &
for assessing perspectives such as strategic Collaborative Opportunity
Research Project Scoping
Research Output Management Research Reporting Research Quality Management Teaching Products
Management Research Funds Management
importance, maturity and relationships to business CRC

operational pain points, capital investment Research Prioritisation

Research Training Research Impact
and organisation structure. It presents a view Research Publications
of the organisation with traceability from business External Research Researcher Training HDR Supervisor Accreditation Tec
Tech.
Manage Commercial
Relationships
Commercialise Outcomes
Bodies & Development
objectives through to the information, technology
HDR Student
and other resources required to support them. Skills Development
Intellectual Property
Commercial Partners
MAJOR CONCEPTS Research Support
VALUE CHAINS capture how the institution
Ethical Clearance Management Research Compliance Support Research Staff Research Infrastructure Research Application Research Data
generates value through Learning and Teaching, Community Partners Recruitment & Retention Management Development Management Planning

and Research.

CORE CAPABILITIES that directly support the High Schools CONSUMERS

Value Chains are organised under the relevant & Colleges
Value Chain Segment. ENABLING CAPABILITIES
Prospective Students

SUPPLIERS and PARTNERS indicate the entities Agents / Brokers

Government, Public & Stakeholder Relationships Brand & Marketing Management
outside the institution that provide critical “inputs” Government Relations Industry Relationship Internal Stakeholder Other Tertiary Institution Public Relationship
Media Relations Advertising Management Campaign Management Event Management Market Research Marketing Management Merchandising Undergraduate
to the institution. Management Management Relationship Management Relationship Management Management
Students

CONSUMERS and MARKETS indicate those Alumni

people and organisations that are the beneficiaries Supporting Services Tech. Facilities & Property Management Higher Degree
of the value generated by the institution. Art / Museum N/A
Coursework Students
Accommodation Management Child Care Service Management Health Care Service Mail Management Printing Service Management
Collection Managementt Management Building & Facilities Management Property Management Campus Parking Campus Security Commercial Tenancy Environmental Management Grounds Maintenance
Donors / Benefactors Services
PRODUCTS and SERVICES are those outcomes Sport & Recreation Food & Retail
Event & Venue Management Membership Management
of the value chain that present tangible value Service Management Outlet Management Higher Degree
Research Students
to consumers and target markets.
Information Management

Typically an ORGANISATION MODEL would Library Administration

Information Policy Management Information Search & Discovery Information Security Identity & Access Management Collection Management Copyright Management
Management Public Community
be included to provide context for the scope Collection Access Management Enterprise Content
of the model. Knowledge Management Data Management Advanced Analytics Records Management
Management
SUPPLIERS
External STAKEHOLDERS and LOCATIONS Commercial Partners
provide additional influencing business context. Strategy Management Organisation Performance
Vendors

ENABLING CAPABILITIES support the core Vision & Strategic Development Strategic Plan Development Performance Data Collection KPI Management Performance Analysis Performance Reporting
capabilities across the value chains and keep Funding Bodies

the institution running. Carriage Services

Legal Services Governance, Risk & Compliance External Researchers

Facility Cleaning /
Waste Management Business Continuity Insurance Internal Audit & Reporting Policy Management Quality Management
Contract Management Dispute Resolution Legal & Legislative Compliance Legal Advisory
Management

Complaint & Compliment Investigation Management Risk Management Compliance Training Compliance Monitoring
Management & Reporting
Facility Security
MARKET SEGMENTS
LEGEND Human Resource Management Finance Management
Catering Domestic Students
Organisational Design Workforce Relations Workforce Planning Staff Recruitment Remuneration & Entitlements Staff Engagement
& Change Management Management Budgeting & Costing General Ledger Accounts Payable Accounts Receivable Price Modelling Financial Analysis Tax Liability Management
Management

Role Capability Workforce Management Workforce Reporting OH&S Employee

Training & Development Human Resource Support Bank Management Procurement & Purchasing Project Accounting Travel Management Fleet Management Asset Management Financial Reporting
Performance Management
Parking
International Students
Investment Management Finance Support

Location Business Service

Information & Communication Technology Management Business Capability Management

Alignment, Planning Build, Acquisition Monitoring, Assessment Change Portfolio Management Benefits Management Enterprise Architecture Program & Project Management
Delivery, Service & Support
Organisation Unit Product & Organisation & Implementation & Evaluation

Version 1 - April 2016 © FromHereOn | Enterprise Architects The Higher Education Business Reference Model is contributed to and maintained on behalf of CAUDIT by Enterprise Architects under Creative Commons 4.0 license. It may be used freely by Educational Institutions but may not be bundled, sublicensed or used for commercial purpose. Extensions to the model must be contributed in accordance with Creative Commons. Elements of this model have alignment with the APQC open standard.
HIGHER EDUCATION
DATA REFERENCE MODEL
www.fromhereon.com www.enterprisearchitects.com

DESCRIPTION
The Higher Education Data Reference Model
describes a standard set of Data Architecture FOUNDATION TOPICS CORE TOPICS
elements relevant to Higher Education. It identifies
the business nouns which define a common Party Learning & Teaching Learning & Teaching Management
language for Business Stakeholders, Enterprise
Architects and Technology Strategists to Person Curriculum Program Unit Tuition Fee Teaching Period Timetable Learning & Teaching
communicate clearly. The primary component P C I A P C I A P C I A P C I A P C I A P C I A P Resource C I A
of the Data Reference Model is the embedded Prospect Applicant
conceptual data model which captures these nouns C I P C I A Major Award Accreditation Teaching Session Assessment Examination
as high level data entities, grouped into topics. P C I A P C I A P C I A P C I A P C I A P C I A
Student Alumnus
UNDERSTANDING DATA P C I A P C I
A
Data is a set of facts, representing a specific concept
or concepts. Value is added to data when it is Staff Member Researcher
Student Enrolment & Support
combined and presented to users within a context, P C I A P C
turning it into meaningful information to support I A
business decisions and enable operational activities. University Officer Volunteer Student Application Student Offer Student Admission Credit from Prior Learning Student Enrolment Student Placement Special Need
P C I A P C I A P C I A P C I A P C I A P C I A P C I A
P C I A P C A

DATA + CONTEXT = INFORMATION Scholarship Loan Scheme Online Learning Assessment Result Unit Result Student Progression Student Support Service
P C I A P C I A P Behaviour C I A P C I A P C I A P C I A P C I A

USAGE
There are three established levels defined in data Internal Organisation
modelling: conceptual, logical and physical. This Research Research Management
conceptual data model focusses only on the data
Faculty School
entities to describe the language of the organisation C I A
P C I A P
and has an enterprise-wide scope to provide Research Publication Creative Work Research Data Research Grant / Project Ethical Clearance Research Resource
P C I A P C I A P C I A P C I A P C I A P C I A
a strategic view of information.
Department Institute or Research
P C I A P Centre C I A
The purpose of the model is to define the agreed Patent Registered Design HDR Candidature Consultancy Service
terminology and key concepts that are important P C I A P C I A P C I A P C I A
to the business. The model can be used to identify Support Unit University Body
which data entities are assembled or re-used in P C I A P C I
various information assets, data quality risks, who
A
is responsible for governing the data, and where Student Guild Student Club, Society
data is stored. The top level conceptual data entities P C I A P
or Association C I A ENABLING TOPICS
also provide the basis for more detailed conceptual,
logical and physical data models that further specify Planning & Performance Legal & Compliance
relationships and attributes as an input to business
technology solutions design.
Vision Goal Plan Calendar Legislation Contract Legal Standard
P C I A P C I A P C I A P C I A P C I A P C I A P C I A
MAJOR CONCEPTS
External Organisation
A topic is a collection of data entities which share Mission Strategy Principle Organisation Regulation Legal Agreement Litigation
a common theme. This is not the same as a subject P C I A P C I A P C I A P Performance Measure
C I A P C I A P C I A P C
Government Community I A
area. In a modelling context, a subject area
(eg Research) may contain data entities from P C I A P C I A
multiple topics (eg Party>Researcher is working
on a Research>Patent). Commercial Organisation Academic / Research
P Organisation C I Governance & Risk
P C I A
CORE TOPICS contain data entities which typically A
support the core business capabilities as defined Agent / Broker Regulatory Body
Policy Procedure Process Standard Control Audit Feedback
in the Higher Education Business Reference Model. P C I A P C I A P C I A P C I A P C I A P C I A P C I A
P C I A P C I A

ENABLING TOPICS contain data entities which Decision Quality Measure Risk Insurance Incident Investigation
Vendor HIgh School
typically support the enabling business capabilities P C I A P C I A P C I A P C I A P C I A P C I A
P C I A P or College C I
as defined in the Higher Education Business
A
Reference Model.
Tenant Visitor
FOUNDATION TOPICS contain commonly found P C I A P C
data entities which act on data from the core and I Marketing & Community Library & Collections Records ICT
enabling topics (eg Party>Student is admitted A
Donor / Benefactor Sponsor
to a Learning & Teaching>Program). Campaign Market Segment Event Collection Intellectual Property Record ICT Service
C I A P C
P I P C A P C I A P C I A P C I A C I A P C I A P C I A
P

A
Brand Marketing Resource Survey Collection Item Copyright Archive ICT Service Request
P C I A P C I A P C I A P C I A P C I A P C I A P C I A

Beneficiary Benefit Enquiry License Loan Discovery Request ICT Asset

Contact Mechanism Access Control P C I A P C I A P C I A P C I A P C I A P C I
C I A C I A
A

Role
C I A
Facility Management

Physical Asset Maintenance Service Security Service Parking Service Lease Resource Booking
P C I A P C I A P C I A P C I A P C I A P C I A

Place Human Resources Projects

Position Job Application Job Offer Appointment Qualification / Academic / Program of Work
Campus Building P C I A P C I A P C I A P C I A P Training / Experience
C I A P Performance Measure
C I A P C I A
P C I A P C I A

Academic Work Profile Work Schedule / Timesheet Employee Benefit Salary Leave Project
Site Room P C I A P C I A P C I A P C I A P C P
P C I A P C I A I A C I

Facility Residence
P C I A P C I Financial
A

Venue External Location Budget / Forecast Financial Delegation Cost Centre Account Transaction Invoice Travel
P C I A P C I A P C I A P C I A P C I A P C I A P C I A P C I A P C I A
LEGEND
Financial Asset Financial Liability Debtor Creditor
P C I A P C I A P C I A P C I A

Topic Data Entity

Version 1 - April 2016 © FromHereOn | Enterprise Architects The Higher Education Data Reference Model is contributed to and maintained on behalf of CAUDIT by Enterprise Architects under Creative Commons 4.0 license. It may be used freely by Educational Institutions but may not be bundled, sublicensed or used for commercial purpose. Extensions to the model must be contributed in accordance with Creative Commons.