INDIA INSURANCE SUMMIT & AWARDS 2023

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 INDIA INSURANCE SUMMIT & AWARDS 2023
About the Summit
India Insurance market stands at $131 Bn as of FY22. The Indian insurance industry grew at a CAGR of 17% over the
last two decades and is expected to continue its commendable growth trajectory in the future years.
The India Insurance Summit 2023 aims at having robust and key focused area discussions and knowledge sharing on
the key challenges and opportunities by bringing the entire ecosystem of the Insurance Industry in India in one global
platform to discuss share knowledge network and enhance business development.

The Insurance India Summit 2023 will explore the emerging opportunities and pressing threats facing those charged
with securing optimal outcomes for their respective insurance groups, through an engaging program of big-hitting
presentations, interactive virtual sessions, and practitioner led panel debates.

WHY YOU SHOULD SPONSOR?

GENERATE SALES LEADS PENETRATE NEW MARKETS UNIQUE POSITIONING OF

YOUR COMPANY’S BRAND
As only the top level decision makers
Exhibiting, showcasing and displaying is Leverage our global platform as a
attend our global conferences, network
one of the most cost - time effective ways Launchpad to focus attention to your
with them in a collaborative environment
of a opening up a window to window product and brand.
over One to One meetings by showcasing
segment and section of buyers
your products and services by exhibiting,
product presentation or participating in
the programme

ENHANCE CUSTOMER LOYALTY LAUNCH / UNVEIL NEW FOSTERING NEW BUSINESS

One to one and ace to face business
sessions at Conferences shows
continued support of market and helps
develop customer loyalty and cements
yours position as a key market leader
Showcasing your organisation at a
leading industry conference like ours,
establishes your brand value to your
prospective clients or existing clientele.
PRODUCTS OR SERVICES PARTNERSHIPS
Focus and target your business
Focus and target your business
prospects in a positive and collaborative
prospects in a positive and collaborative
environment, where they welcome new
environment, where they welcome new
ideas. Our attendees are always keen for
ideas. Our attendees are always keen for
exciting new partnership opportunities.
exciting new partnership opportunities
Our Conference platforms offer you the
Our Conference platforms offer you the
ideal opportunity to make new contact
ideal opportunity to make new contact
and future businesses.
and future businesses.

Whom Will You Meet?

Chairman, CEOs, MDs, CTOs,CIOs, CMOs, CDOs, CROs of India’s leading Insurance companies

Key Functional heads (Marketing, actuary, Channels, Claims, Products, Underwriting, IT and Technology, Risk, Finance) of
Insurance companies

Brokers, Agencies, Third Party Administrators

Top executives and Heads from Regulatory bodies, policymakers and Government organisations and institutions

IT and Software companies, Audit firms, technology firms etc

+91 22 4151 8000 info@synnexgroup.com www.indiainsurancesummit.com

 INDIA INSURANCE SUMMIT & AWARDS 2023
OUR EXCLUSIVE PARTNERS

AI AND ADVANCED ANALYTICS

PARTNER

KYC, KYB & AML

Official Payments Partner PARTNER

DIGITAL TRANSFORMATION BUSINESS DEVELOPMENT

PARTNER PARTNER

BUSINESS DEVELOPMENT
PARTNER

+91 22 4151 8000 info@synnexgroup.com www.indiainsurancesummit.com

 INDIA INSURANCE SUMMIT & AWARDS 2023
OUR EXCLUSIVE PARTNERS

EXHIBIT PARTNER CX PARTNER

EXHIBIT PARTNER

CORPORATE
PARTNER

+91 22 4151 8000 info@synnexgroup.com www.indiainsurancesummit.com

 INDIA INSURANCE SUMMIT & AWARDS 2023
OUR EXPERT SPEAKERS

Dr. Sandeep Dadia Balachander Sekhar Indraneel Chatterjee Dr Chetan Shah Aftab Alvi
CEO and Principal Officer CO - Founder And  CEO CO- Founder And Chief Chief Medical Officer President
Aditya Birla Insurance Brokers Renewbuy Operating Officer HDFC Life Insurance Shriram General
Renewbuy Insurance Company

Avinash Naik Abhay Deeip Aditya Bhabhda Sudeep Chatterjee Rakesh Bhandari
President and CIO Founder & Director Director & Principal Officer Commercial Country Director Director
Bajaj Allianz General Global India Insurance Broker Elite General Insurance Broker Duck Creek Technologies Nirmal Bang Securities
Insurance

Dr. S Prakash Kamal Jeet Gupta Amit Jain  Mukesh Jain Nitin Deo
MD MD Chief Operating Officer  CTO Insights & Data CTO
Star Health & Allied Insurance Health India Tpa  Services Aditiya Birla Health Insurance Global India Insurance Broker Edelweiss General
Company Insurance Company

Jitendra Attra Kamlesh Manuja Zeenat Mongal Dr. Asha Dhoble Jagjeet Siddhu
CFO and Head of Operations COO Vice President Customer VP & National Head - Health Senior EVP & Head,
Edelweiss General Insurance Edelweiss Tokio life Insurance Experience Product & Underwriting Multi-Channel Distribution
Company ICICI Lombard Liberty General Insurance Kotak Mahindra General Insurance

Abhijit Chatterjee Sapna Desai Priya Deshmukh-Gilbile         Dipu KV Hari Shankar

Executive Director CMO COO Senior President - Head Sr. Vice President -
UNISON Insurance ManipalCigna Health ManipalCigna Health Insurance Operations & Customer Service Customer Experience
Broking Services Insurance Company Bajaj Allianz General Insurance Future Generali India
Insurance  Company

+91 22 4151 8000 info@synnexgroup.com www.indiainsurancesummit.com

 INDIA INSURANCE SUMMIT & AWARDS 2023
OUR EXPERT SPEAKERS

Sachin Joshi Navin Sahni Muktesh Narula Anjana Rao Goutam Datta
SVP & Head Operations SVP - Operations CMO CSO Chief Information &
Liberty General Insurance Bharti AXA Life Insurance Pinnacle-Teleservices IndiaFirst Life Insurance Digital Officer
Bajaj Allianz life Insurance

Hitesh Chaudhari Uddalak Chatterjee Jatin Varshney Kiran Belsekar Prasad Pimple
AVP Customer Experience SVP & Head Branch Op- SVP & Head - SVP & CISO & IT Governance EVP & Head of
and Insights erations and Operations Underwriting and Claims Quoted in ETCIO Digital Business Unit
Future Generali India Training Aditya Birla Sun Life Insurance Aegon Life Insurance Kotak Life Insurance
Insurance Company Bajaj Allianz Life Insurance

Rahul Sharma Anthony Devassy Sankaranaryanan Raghavan Anup Seth Mahesh Agrawal
President - Claims SVP & Head - Data Office Chief Technology & Data Officer CDO and Chief of Head of Information
Liberty General Insurance Tata AIG General IndiaFirst Life Insurance Diversity and Inclusion Management
Insurance Company Edelweiss Tokio Life Insurance SBI General Insurance

Neelakshi Shalla Atul Gujrathi Sanjiv Dwivedi Dr. Pankaj Srivastava Sumanta Ghosh
Head - Tranformation Program Head - Motor Claims Head - Investigation & Loss Head - Fraud Waste & Abuse Head of Technology
and Customer Service HDFC ERGO General Mitigation Aditya Birla Aegon life Insurance 
Bharti AXA Life Insurance Insurance Bajaj Allianz General Insurance Health Insurance Company

Mayank Agarwal Pratibha Sarathy Dilip Mishra Ayan De Rupesh Mehta

Head- Financial Planning, Head - IT Head of Digital & Data Head – Business Technology and Vice President
Analysis & Finance Operations General Insurance Council ManipalCigna Health Infrastructure Information Technology
Royal Sundaram General Insurance Insurance Company HDFC Life Tata AIA Life Insurance

+91 22 4151 8000 info@synnexgroup.com www.indiainsurancesummit.com

 INDIA INSURANCE SUMMIT & AWARDS 2023

Shashi Kant Dahuja Krishna Kant Mishra Vishal Shastri Suresh Sankaranarayanan Ashish Yadav
Chief Underwriting Officer CISO Senior Vice President CTO & Head – Business Operations Head – Product Development
Shriram General Insurance Magma HDI General ICICI Prudential Life Insurance Kotak Mahindra General Insurance ManipalCigna Health Insurance
Insurance Company Company

Gaurav Sadana Balkrishna Singhania Hrishita Chandwani Jay Dembani Sachin Shanbhag
SVP Customer Experience and EVP and Head, Digital AVP- IMF & Strategic Initiatives Head of Product Vice President – Data Office
Renewals HDFC Life  Insurance Max Life Insurance (Digital-Identity) Tata AIG General Insurance
Bajaj Allianz Life Insurance Hyperverge

+91 22 4151 8000 info@synnexgroup.com www.indiainsurancesummit.com

 INDIA INSURANCE SUMMIT & AWARDS 2023
AGENDA DAY 1 02nd March, 2023
08:30 AM Registrations

09:05 - 09:10 AM Opening By Synnex Group

09:10 - 09:25 AM Key Note Address

09:25 - 09:35 AM Welcome note by Presenting Partner

09:40 - 10:30 AM Panel 1 : Digital CX: How have customer expectations changed over the past decade?
How have customer expectations changed over the past decade?
Empowering the customer through conversational AI
Transforming Customer services from physical contact to a zero-touch mode
How Leading Insurers are Delighting their Customers with Voice AI
Building the Intelligent Insurer with Advanced AI and Data Analytics
How is DXC the new POS for Insurance companies?
What can insurers learn about customer engagement from other industries?
Where do you see customer expectations heading in the next 10 years?

10:35 - 10:55 AM Corporate Presentation

10:55 - 11:15 AM Networking Tea / Coffee Session

11:15 - 12:05 PM Panel 2 : Digitizing Insurance Payments: the race for digital leadership
Disruptions in Payments: Powering Innovation in a Digital world
Meeting Customers expectation with Fast, convenient, and easily accessible digital payment options
Driving Higher Customer Satisfaction with Digitized Claims Payment
Creating Digital Eco System for Enabling Digital Payment
Choosing The Right Payment Service Provider
How Digital payments reducing the admin expenses
How Digital Payments Transforming and Optimizing insurance business
Mobile & Digital Payments - Challenges and opportunities
Lessons from global cash less leaders

12:10 - 12:30 PM Corporate Presentation

12:35 - 01:25 PM Panel 3 : AI & Block Chain: Trust & Transparency- the Path to Success
AI & Data analytics becoming the game changer in insurance
Revolutionising Insurance with seamless integration of Blockchain and AI
Making Use of Data and Connected Devices for Better Services
How AI improving Performance & regulatory compliance
How can AI and Blockchain improve proficiency and client satisfaction?
Ecosystem partners to rely on to maximizing ROI of AI?
AI in Claims & Fraud Detection- Driving Speed, Transparency & Accuracy
Exploring areas of insurance that AI can elevate and allocating digital innovation where it has the most impact

01:25 - 02:15 PM Networking Lunch Session

02:15 - 02:35 PM Corporate Presentation

+91 22 4151 8000 info@synnexgroup.com www.indiainsurancesummit.com

 INDIA INSURANCE SUMMIT & AWARDS 2023
AGENDA DAY 1

02:40 - 03:30 PM Panel 4 : Digital KYC — Need for Digitization in the Insurance industry
Paperless KYC for online customer onboarding journeys
Transforming Customer onboarding Experience with Digital KYC
Transforming Digital customer onboarding & video KYC experience with AI
Using digital KYC & AI to prevent financial crime in insurance sector
How Digital KYC helping insurer to onboard customers up to 94% faster with automated checks
Leveraging Automation & AI in KYC for Better Customer profiling
The impact of digital KYC on customer onboarding process
KYC - the gatekeeper against insurance fraud

03:30 - 03:50 PM Networking Tea / Coffee Session

03:50 - 04:10 PM Corporate Presentation

04:15 - 05:05 PM Panel 5 : Insurtech 2:0 – New world, new technology, new solutions for happy customers
Insurtech A Potential Game Changer for the Industry
Unlocking the power of AI
The Role of Telematics in InsureTech
Insurtech Disrupting the Traditional Value Chain?
How Embedded Insurance Is Changing India’s Insurtech Landscape
Embedded Insurance Blessing or Curse
Raising the Bar for Digitization in Insurance
New Era – When Traditional Insurance Meets InsureTech

05:10 PM End of Day 1 of india Insurance Summit 2023

AGENDA DAY 2 03rd March 2023

08:30 - 09:00 AM Registrations

09:00 - 09:10 AM Opening Note By Synnex Group

09:15 - 09:25 AM Key Note Address

09:30 - 10:20 AM Panel 6 : Customer Experience – Creating Connected Experiences & Engagements
The Connected insurer: Using technology to Connect with Your Customer
Responding Instantly to Customer calls through Voicebots
How chatbots & AI changing the CX landscape in Insurance?
How AI eminent for Improved customer experience through Chat-Bots & AI Assistant?
Personalization in an era of data privacy
From transaction personalization to relationship personalization
Delivering better Customer experience Using Digital, Data & Analytics?
Gamification in CX – A Game changer

10:25 - 10:45 AM Corporate Presentation

10:45 - 11:05 AM Networking Tea / Coffee Session

+91 22 4151 8000 info@synnexgroup.com www.indiainsurancesummit.com

AGENDA
INDIA INSURANCE SUMMIT & AWARDS 2023
DAY 2

11:05 - 11:55 AM PANEL 7 : The big step: Migrating to digital claims management
Technology Transforming the claim management
Achieve True Claims Innovation with help to technology
How is Telematics Revolutionising Claims?
AI For Analytics; AI for Fast-Track Claims; AI for Fraud Detection
RPA- reducing the claim process by automating the data collection process
Getting digital transformation right – Striking a balance between digitisation, claims experience and the human empathy component
Digitising claims using machine learning
Deploying the ideal tech stack to optimise your claims process
Driving Higher Customer Satisfaction with Digitized Claims settlement
What does going digital really mean for a Claims operating model

12:00 - 12:20 PM Corporate Presentation

12:25 - 01:15 PM PANEL 8 : Changing the Insurance Game: Using AI and RPA
Enhancing Underwriting & Pricing with help of RPA
RPA increasing the reliability & Accuracy of data
Artificial intelligence- new technologies Insuring the Insurers
The Future of AI and Automation in Insurance
Improving service delivery speed by automating process
Managing New Data to Generate customer Insights
The Connected Insurer: Using IOT to Connect with Your Customer
AI For Improved Customer Experience through Chat-Bots / AI Assistant

01:15 - 02:05 PM Networking Lunch Session

02:05 - 02:25 PM Corporate Presentation

02:30 - 03:20 PM Panel 9 : Travelling in the time machine; The insurance industry in 2030
The changing face of the Indian insurance industry
Innovate or die – Truth about the Insurance industry
How can insurers become truly agile in volatile market?
How new technologies like, AI, IOT, Big data delivering ultimate digital transformation in insurance?
Are insurers in India are racing to digitize in the rapidly changing business environment.
Developing innovative products to meet customer expectation & gaining the market size
Challenges of a Digital Transformation in Insurance
A view from the top: Building the insurer of tomorrow

03:30 - 04:30 PM INDIA INSURANCE AWARDS 2023

04 : 30 PM Closing Note Of India Insurance Summit & Awards 2023

04:35 - 05:00 PM Networking High Tea / Speed Meetings

05:00 PM End of India Insurance Summit & Award 2023

+91 22 4151 8000 info@synnexgroup.com www.indiainsurancesummit.com

 INDIA INSURANCE SUMMIT & AWARDS 2023

+91 22 4151 8000 info@synnexgroup.com www.indiainsurancesummit.com

 INDIA INSURANCE SUMMIT & AWARDS 2023

+91 22 4151 8000 info@synnexgroup.com www.indiainsurancesummit.com

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