Professional Documents
Culture Documents
Personal Case Analysis
Personal Case Analysis
The organization I chose to study for this course is the Arizona Humane Society (AHS),
an animal welfare organization. The Arizona Humane Society is a nonprofit/501c3 that focuses
on helping homeless pets in the community, primarily on the sick and injured pets in Arizona
and, sometimes, outside of Arizona. For AHS to remain operational, they offer various services
ranging from veterinary care, pet training, adoptions, and grant funding. Like most nonprofits,
they receive donations from the community – money and goods. An essential ability within
animal welfare is to change and focus on how to enrich the lives of both the pets and the people –
internally and externally. Change helps ensure new ideas and ways of doing things are considered
and implemented to help provide the best care for pets and employees and that the community
supports the organization's direction. The Arizona Humane Society is a major champion for
change, and the organization's core values are innovation, compassion, and excellence (Our
Mission, 2023). By living up to the core goals, the organization has introduced various programs
to help save more lives, new processes, and procedures to ensure an excellent experience for the
employees, customers, and supporters. By living up to these values, the organization continues to
gain more support which, in turn, allows the opportunity to continue saving lives! Without the
support of the community and those passionate about pets, AHS would not be able to fulfill the
lifesaving initiatives for pets, and they would not be able to provide additional support to the
community.
2) Describe how Describe your role in the organization (it can be internal or external).
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My role in the organization is internal, as I am the off-site adoptions and retail supervisor.
I help oversee a small adoption facility, one retail store, and an e-commerce website. While I
have various responsibilities, some of my top priorities include creating and implementing
strategies that help grow and increase revenue for our e-commerce and retail store, along with
increasing pet adoptions at our off-site location. I am responsible for hiring, onboarding, and
training new pet adoption specialists, retail specialists, and volunteers. I also ensure all training
manuals and standard operating procedures are current and updated as needed. Next, I am
responsible for researching, purchasing, and tracking all retail and operational merchandise that
generates revenue and ensures operational readiness. Lastly, I support the adoption manager in
3) Describe the situation. (see the Canvas instructions for details, especially about how
your situation will be analyzed from five different perspectives over the next five
modules)
The situation I have decided to study more about throughout this course is when the
organization decided to move forward with a rebrand in November 2021. This was a highly
impactful event because all the departments needed to launch the new logo and because it was
unknown how the community and employees would feel about it. When the organization decided
it was time for the rebrand, the executive team created a team of individuals with experience in a
specific area. It can help execute the needs and requirements of launching the logo. This is where
I come in! I was asked to be a part of the rebranding committee and serve in the uniform
department. This was because of my experience and expertise in ordering uniforms for the
understand various areas, project management, moving an organization forward, teamwork, time
management, and so much more. My role on the uniform team provided some obstacles as there
were a few risks that needed to be taken more seriously, and we needed to problem-solve a
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solution appropriately. The committee for the rebrand met weekly, and during the weekly
meetings, we would discuss specific successes and setbacks in our department. Deciding on
uniforms was difficult because the supply chain was a significant issue the team lead should have
considered. Despite meeting and discussing our success and setbacks, the supply chain needed to
Also included in the rebrand was the launch of our new e-commerce websites. Because I
am the retail supervisor, the launch of the e-commerce website was a project given to me. This
was an impactful yet challenging situation as there were a variety of challenges that came into
play. Since the retail website fell into my domain, I was responsible for the creation and launch of
the website at the same time the organization launched the new main website and at the same
time, we launched the new logo. This was exciting; however, the challenges and obstacles that
timeline of due dates or milestones, and a need to specify who was responsible for creating the
webpage. With a lack of clarification, it did leave me to believe that all responsibility for the
creation and timeline of the project was up to me despite my efforts to obtain more information.
So, I started working on the website, only to find that website design was not my responsibility. I
needed to ask the right questions to help break away from what I believed to be my role (Bolman
& Deal, 2021, pg. 13). Asking questions such as can you help me determine who is responsible
for website design? Or how can we work together to move this project forward? Asking the right
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References:
leadership (7th ed.). San Francisco, CA: Jossey-Bass
Our Mission & Values (2023). Arizona Humane Society, retrieved from https://www.azhumane.org/our-
mission-values/.