ASSIGNMENT OF LABOR:

Each team member will provide 10 key attributes or takeaways that they believe are important
to include in the presentation. We will determine which

OVERVIEW OF PRESENTATION FORMAT:

We will use a PowerPoint presentation to deliver the Quality training.

A handout that includes the 6 key takeaways from the presentation will also be included.
There will be an audio component of the presentation.

SLIDE 1: E
Class/school info, team name, title of presentation.

SLIDE 2: J+R
Introduction -
Do you take pride in your work? Do you like getting things done correctly the first time without
having to take more time out of your day to make corrections or redo things? Your hard work at
Evergreen has not gone unnoticed. Upper management is thrilled to present you with the tools
that you will need to take your work and sense of accomplishment to the next level.

The purpose of this training is to cultivate quality improvement and to establish project quality
management processes within our organizational culture. This training is intended to empower
each one of you, so that you may consistently deliver quality and minimize risk and variation in
your work.

SLIDE 3: J+R
Quality and Quality Assurance defined:
What is quality?
"Quality is the ability of a set of inherent characteristics of a product, system, or process to fulfill
requirements of customers and other interested parties” (Rose, 2014, pg.13).

Quality also entails fitness for use, and for the product or service to be free from defects (Rose,
2014).

SLIDE 3 cont.: J+R

Why quality assurance?
“Quality assurance is the set of defined activities that provide confidence that project
performance will conform to project requirements. Quality assurance activities are the things the
project team will do to check project performance against the project plan using specifications
as the targets.” (Rose, 2014, pg. 75)
Seems easy enough, right?
SLIDE 4: J+R
How are we to deliver quality?
We will get to that, but for now let's cover some basics that will help us all come to a consensus
on what quality management is and why we can all benefit from it.

SLIDE 5: J+R
History and Future -
In the past, quality management consisted of inspecting the work after it was completed to
determine if it met the specifications. If the work was not done in accordance with the criteria, it
was either repaired or discarded.
SLIDE 5 cont.: J+R
Today we are shifting towards a very promising customer focused culture that seeks to satisfy
customer requirements, understand variation, control variation, and continuously improve our
work (Rose, 2014, p.23).

SLIDE 6: J+R
Who determines QUALITY?
Quality is customer focused - Customer satisfaction is the driving force behind quality
improvement. To deliver quality entails shifting the focus to the customer (Rose, 2014).

Stakeholder satisfaction involves more than the quality of the deliverable (Brown, 2014, p. 179).
We need to refine our process and implement change strategies to ensure we are achieving the
best end result.

SLIDE 7: J+R
Who is responsible for delivering quality? - Evergreen is counting on each one of you to
commit to delivering quality improvement in your work. In return we will provide you with the
leadership, coaching, and quality management that each one of you needs to be successful.

The key to delivering quality consistently is to take ownership of our individual responsibility to
deliver quality in our work. It is the duty of all involved to ensure quality in all aspects of a project
(Rose, 2014). This includes upper management. We will do our best to provide you all with the
necessary tools for delivering quality.

Overall, we seek to satisfy customer requirements while considering our organizational goals as
well as our program management portfolio.

SLIDE 8: J+R
Why should we deliver quality?
(Reasons for quality improvement)

According to the Project Management Institute “the cost of preventing mistakes is generally
much less than the cost of correcting them, as revealed by inspection” (Project Management
Institute, 2017, pg. 274).

Quality improvement will help improve products or services, reduce deficiencies, achieve
customer satisfaction, bolster reputation, and increase competitive advantage (Rose, 2014).

SLIDE 9: J+R
Now back to that very important question….
How do we deliver quality?
We will deliver quality using quality management practices and through frequent inspections
and through implementation of processes that will ensure quality. We will take every opportunity
to ensure that we are delivering quality products and services.

SLIDE 10: E
What are quality management practices:
● Quality planning - “Quality planning is the process of identifying quality requirements
and/ or standards for the project and its deliverables and documenting how the
project will demonstrate compliance with quality requirements.” (Rose, 2014, pg. 70).
● Quality assurance - “Quality assurance is the set of defined activities that provide
confidence that project performance will conform to project requirements.” (Rose,
2014, pg. 75).
● Quality control - “The process of monitoring and recording results of executing the
quality activities to assess performance and recommend necessary changes” (Rose,
2014, pg. 83).
● Quality improvement - “Juran defines quality improvement as a “breakthrough … the
organized creation of beneficial change and the attainment of unprecedented levels
of performance.”2 Quality improvement is a deliberate process that uses objective
measurement and data.” (Rose, 2014, pg. 85).

SLIDE 11: C
Quality Tools and Techniques:
● Quality Tools are here to help deliver to the projects of the future the lessons that
were learned from past mistakes. While there are 7 graphical tools that can be
utilized to analyze data, reduce variation and improve performance, there are two
that we will focus on today.
SLIDE 12: C
The Flow Cart
This chart will allow us to analyze the sequence of events within our processes, will provide an
insight into the areas that require improvement, and will unearth the obscure elements that are
unknown to us (Rose, 2014).

According to Rose, there are 6 steps to a flow chart:

5. Set boundaries - come to a consensus on what the chart will include and what it will
not include.
6. Determine the steps in the process - “Inputs, outputs, activities, and decisions”
(Rose, 2014, p. 117)
7. Establish the sequence of process steps - As is, so that we can adjust based on
current performance.
8. Draw or create the flowchart - Do this using the universal symbols that are used to
depict information.
9. Test the chart for completeness and accuracy - We will do so by consulting industry
experts who are not involved in the project at hand.
10. Finalization of the chart - We will ensure that the chart is visually appealing and
conveys the information accurately using the appropriate symbols and sequencing
(Rose, 2014).

SLIDE 13: C
The Run Chart
This tool will put the long run into perspective as it will allow us to analyze repeatable processes
over time and will uncover “trends, shifts, or cycles” (Rose, 2014, p. 121).

According to Rose, there are 4 steps to a run chart:

11. Identifying the processes to be observed - which processes are repeated and are
those in which we do not anticipate change.
12. Collecting the data - 20-25 data points.
13. Creating the graph - Plot the points then calculate and plot the mean, recalculating
once the process has been calibrated.
14. Interpretation of the data - recognize changes that require further analysis. (Rose,
2014).

SLIDE 14: E
● “DMAIC
● Define - customers and requirements
● Measure - things critical to quality
● Analyze - baseline opportunities, objectives, and root causes
● Improve - the process
● Control - the process” (Rose, 2014, p. 40).
SLIDE 15: C
1. The quality journey has 6 steps that include: customers, requirements, specifications, quality
assurance activities, a quality assurance plan, and quality control actions (Rose, 2014, p. 85).
2. The work we produce must be fit for use, free from defects, and satisfy customer
requirements.
3. Quality management processes include: quality planning, quality assurance, quality control,
and quality improvement.
4. Delivering quality is the responsibility of everyone involved.
5. Our goal is to exist within a customer focused culture and seek to satisfy customer
requirements, understand and control variation, and make continuous improvements.
6. DMAIC. We will use the tools and techniques at our disposal, including: the flow chart, the run
chart, and the iterative implementation of DMAIC.

SLIDE 16: E
REFERENCES
Project Management Institute. (2017) A guide to the project management body of
knowledge (PMBOK guide) (6th ed.). Project Management Institute.
Rose, K. (2014). Project quality management: Why, what and how [Second edition]. J.
Ross Publishing.