Professional Documents
Culture Documents
Tania Report
Tania Report
INTERNSHIP REPORT
SUBMITTED BY:
TANIA IQBAL
ROLL NO.FA20 MCM 029
2
3
4
ACKNOWLEDGEMENTS
I would like to take the opportunity to thank & express my deep sense of
gratitude to my mentor Madam Aasia Siraj & Relationship Manager
Burhan Shahid. I am greatly indebted to them for providing their
valuable guidance, constructive suggestions, & supportive attitude.
I would also like to thank Branch Manager for this internship
opportunity. My sincere thanks also to Ms. Asma Parvez (Remittance &
Clearing officer), Tasneem Akhtar (CD officer) & Arslan Sherwani
(TCO).for their valuable contributions in filling the gaps in my
knowledge.
I owe my wholehearted thanks & appreciation to the entire staff of the
branch for their cooperation & assistance during the course of the
internship.
5
TABLE OF CONTENTS
CHAPTER 2: INTRODUCTION
ISLAMIC TERMINOLOGY8
WHAT IS ISLAMIC BANKING?10
ISLAMIC BANKING IN PAKISTAN11
MEEZAN BANK HISTORY 12
VISION, MISSION & CORE VALUES 13
RECENT ACHIEVEMENT 14
CREDIT RATING 15
SHAREHOLDING STRUCTURE 16
BOARD OF DIRECTORS17
SHARI’AH SUPERVISORY BOARD 17
BUSINESS SEGMENTS 18
MODEL BRANCH TEAM 18
ORGANOGRAM 19
CHAPTER 4: PRODUCTS
DEPOSIT ACCOUNTS
LOCAL CURRENCY ACCOUNTS
RUPEE CURRENT A/C 37
RUPEE SAVINGS A/C 37
MEEZAN BACHAT A/C 38
LABBAIK SAVING ASAAN A/C 38
MEEZAN BUSINESS PLUS A/C 39
KIDS CLUB A/C 39
TEENS CLUB A/C 40
KAROBARI MUNAFA A/C 40
MEEZAN ISLAMIC INSTITUTION DEPOSIT
A/C (MIIDA) 41
FOREIGN CURRENCY ACCOUNT
DOLLAR SAVNIGS A/C 41
EURO SAVNIGS A/C 42
POUND SAVNIGS A/C 42
TERM CERTIFICATES
7
SWOT ANALYSIS 56
RATIOS 57
CHAPTER 6: CONCLUSION 60
EXECUTIVE SUMMARY
INTRODUCTION
ISLAMIC TERMINOLOGY
DIMINISHING MUSHARKAH
IJARA/IJARAH
ISTISNA
MILK
Ownership; property.
MUDARABA
The term refers to a form of business contract in which one party brings
capital and the other personal effort. The proportionate share in profit is
determined by mutual agreement. But the loss, if any, is borne only by
the owner of the capital, in which case the entrepreneur gets nothing for
his labour. The financier is known as "rab-al-maal" and the entrepreneur
as "mudarib". As a financing technique adopted by Islamic banks, it is a
contract in which all the capital is provided by the Islamic bank while
the business is managed by the other party. The profit is shared in pre-
agreed ratios, and loss, if any, unless caused by negligence or violation
of terms of the contract by the "mudarib" is borne by the Islamic bank.
The bank passes on this loss to the depositors.
MURABAHA
Lit: Sale on profit; Cost plus profit, sale at stated cost price and mark-up,
sale at a specified profit margin. The term is, however, now used to refer
to a sale agreement whereby the seller purchases the goods desired by
the buyer and sells them at an agreed marked-up price, the payment
being settled within an agreed time frame, either in installments or lump
sum. The seller undertakes all the management needed for the purchase
and also bears the risk for the goods until they have been delivered to the
buyer. This has been adopted as a mode of financing by a number of
Islamic banks. As a financing technique, it involves a request by the
client to the bank to purchase a certain item for him. The bank does that
11
for a definite profit over the cost which is settled in advance. Some
people have questioned the legality of this financing technique because
of its similarity to Riba or interest.
MUSHARKAH
RIBA
TAKAFUL
WAKALAH
Agency.
ISLAMIC BANKING
Islamic banking refers to a system of banking or banking activity that is
consistent with the principles of the Shari'ah (Islamic rulings) and its
practical application through the development of Islamic economics. The
principles which emphasize moral and ethical values in all dealings have
wide universal appeal.
Islamic banking has the same purpose as conventional banking: to make
money for the banking institute by lending out capital. But that is not the
sole purpose either. Adherence to Islamic law and ensuring fair play is
also at the core of Islamic banking. Because Islam forbids simply
lending out money at interest, Islamic rules on transactions (known
as Fiqh al-Muamalat) have been created to prevent it. The basic
13
Our Vision
Our Mission
Our Values
Core Values
Staff
Brand Personality
Relationships
ACHIEVEMENTS :
Meezan Bank has been consistently recognized as the Best Islamic bank
in Pakistan by numerous local and international institutions including
1. CFA Society Pakistan
2. Asiamoney Magazine Hong
Kong
3.Islamic Finance News Malaysia
4.Global Finance magazine, New York
5.Asset AAA Hong Kong.
The Bank has also received “Best Research and Development in Islamic
Finance 2019” award by Global Islamic Finance Awards (GIFA),
London.
19
CREDIT RATING
Double A rating assigned by JCR – VIS denotes high credit quality,
strong protection factors and modest risk but may vary from time to time
because of economic conditions. Whereas short term rating A-1+
denotes high certainty of timely payments, excellent liquidity factors
supported by good fundamental protection factors and minor risk
factors.
20
The following entity rating of the bank has issued on June 26,2013 by
the Bank’s credit rating agency JCR-VIS Credit Rating Company Ltd:
SHAREHOLDING STRUCTURE
SHAREHOLDERS RS. %
(MILLION)
NOOR FINANCIAL INVESTMENT 4436 49.11
COMPANY KUWAIT
PAKISTAN KUWAIT INVESTMENT 2710 30.00
COMPANY (PVT) LIMITED
ISLAMIC DEVELOPMENT BANK, 842 9.32
JEDDAH
OTHERS 1045 11.57
PAID UP CAPITAL 9033 100
21
BUSINESS SEGMENTS
Consumer Banking
Corporate Banking
Investment Banking
Commercial Banking (including Small and Medium Enterprises)
Treasury & Financial Institutions
Asset Management (managed through a subsidiary
Al Meezan Investment Management Ltd
22
23
ORGANOGRAM
24
CHAPTER 3
INTERNSHIP EXPERIENCE
2nd Step: Once all the requirements have been fulfilled and the form
signed, it is accepted by the PBO and marked with a receiving stamp of
that day. After verification, an account number is generated.
3rd step: The Customer Due Diligence (*CDD), quick statement &
NAB/SDN report are generated and attached to the AOF. Then the AOF
and other documents attached are stamped.
Areas on the AOF not filled are stamped with VOID in order to prevent
misuse. A
In case of cutting or overwriting, customer are asked to sign there and a
cutting confirmed stamp is applied.
4th step: After checking the AOF for errors, it is scanned as five separate
documents (4 PDF & one JPG file).
1. Complete AOF
2. Copy of CNIC or NICOP/POC/PASSPORT.
3. Source of Income
4. Specimen Signature Card as a jpg file.
5. Others (includes all other supporting documents)
These files are then attached in the IBM workflow and sent to OM/BM
for approval. If mistakes are found they are sent back to the PBO for
correction.
5th step: Upon approval the Account record is sent to CAO-end. If any
further rectification is needed the record is marked in reassurance & sent
back for correction. If there is no error found the account is approved
and marked as active. Now the customer will be able to do their banking
transactions.
*CUSTOMER DUE DILIGENCE (CDD):The objective of CDD is to
ensure their viability of performing daily transactions in a bank & to
enable the bank to predict with relative certainty the types of
transactions in which a customer is likely to engage. These processes
assist the bank in determining when transactions are potentially
suspicious.. It is used as a part of Know Your Customers (KYC) policies
of the bank in order to prevent fraud, identity theft & money laundering.
CDD improves customer insight. It also improves operational efficiency
by active management of suspicious transactions and by automated
processing of low-risk customers & resource focusing on high risk
customers.
DOCUMENTS REQUIRED FOR A/C OPENING:
26
For stopping the payment, we take sign of the customer on stop payment
form where in account number with date and amount of cheque is
written. Customers also mention the reason of stop payment then we
mark that cheque as stop payment.
CHEQUEBOOK REQUISITION:
Customers fill the requisition slip already provided in their cheque books
to order a new cheque book of 25, 50 or 100 leaves and submit it to a
PBO in their concerned branch. The requisition order is then sent by the
bank electronic system to the Head Office.
At the end of the day, a cheque book requisition form is printed from the
system, matched with the physical requisition slips, stamped & signed
by the concerned PBO and then filed away.
31
1. VISA SILVER
2. VISA GOLD
3. MASTERCARD TITANIUM
4. VISA PLATINUM
VISA Silver & Gold are available to general public.
MASTERCARD Titanium is available for those Current & Saving
Account holders with an overall relationship of PKR 500,000 and above
(Including Term deposit) with Meezan Bank.
VISA Platinum Card is only available to Premium customers (customers
with a combined relationship with Meezan bank of PKR 5 million or
more.)
These statements are then sent to local branches of the account holders,
who try to contact them address correction and receipt of Bank
statement.
DORMANT ACCOUNT & CNIC EXPIRY:
If there is no transaction in an account for 12 months, then the account is
automatically marked as Dormant by the system. The bank sends a letter
to the customer informing them about impending dormancy of their a/c
45 days beforehand.
The branch obtains NOC from Consumer Finance & CAD for closure of
the account. After the NOC is received the remaining balance in the
account is settled either by transferring it to another account of the
customer or issuing a pay order in their name.
In case of savings account, settlement of profit payment is made as per
customer instructions.
All fixed deposits relating to the account are encashed. Bank Statement
of last 6 months is dispatched to customer. Account is marked for
closure in the system and Account Closed is stamped on customer’s
AOF and all supporting documents.
RELATIONSHIP TRANSACTION PROFILE (RTP)
RTP contains basic customer personal and transactional information
provided in the AOF. It also contains actual transaction behavior. If a
customer opened their account due to a specialised product or for a
34
specific reason (e.g Riba free banking). It is also mentioned in the RTP
form in the comments section.
It is a form maintained by the bank for various purposes. One of the
reasons is to maintain a healthy relationship with the customer by
catering to their specific needs. Another is to report to the Head Office
those highly unusual transactions from the customer account which does
not match its profile & the transaction source cannot be confirmed. The
bank is bound to report such transactions to the National Accountability
Bureau (NAB) by law.
TAIL MANAGEMENT:
CASH OPERATIONS:
balanced with each other and cash shown in system is balanced with
physical cash.
When the cheque or any negotiable instrument is presented at the
counter for payment, the cashier verifies the signature on the system and
for online transfers ask for the photocopy of CNIC of the person who
has come, instead of actual account holder. The teller records the
transaction in the system and then payment is made to the payee.
The entries made by Tellers are authorized by the CD officer. The
consolidated figure of the receipt and payment of the cash is entered in
the cash balance book (in the system) and drawn closing balance of cash.
Opening Balance + Receipts – Payments = Closing Balance
Utility bills (except water bill) are also accepted at the branch.
Cash Department Equipment includes:
1. Counting Machine: This machine is used to count cash. It is helpful
in counting large sums of money instantly thus reducing service time.
2. Binding Machine: It is used to bind cash into bundles of 100 Notes.
3. Ultraviolet Rays or Note Detector: It is a machine that uses
ultraviolet rays to detect that the note is original or fake.
4. Boards: These are boards supplied by the State Bank of Pakistan to
the bank to display near the Cash Counter. These boards include the
Mohtasib Board and the Cash Boards that describe the features in the
currency notes that are used to check that the currency note is original or
fake.
36
SAME DAY CLEARING:In same day clearing cheques are sent in the
morning through N.I.F.T and payment is received in a similar manner in
the evening.
39
transfers can also promote access to financial services for the sender and
recipient, there-by increasing financial and social inclusion.
Remittance includes:
(1)Pay Orders (2) Demand Drafts (3) Foreign
Demand Draft
(4) Meezan Easy Remit (5) Western Union
1. Pay Order:A pay order is a written order issued by a bank, drawn
upon & payable by itself, to pay a specified sum of money to or to the
order of a specified person. Payment through pay order is a confirmed
payment. It is issued to a customer requesting it only when they have
deposited the same amount in the bank.
Pay order issuance is free of cost but is only issued to its account holders
by Meezan Bank.
Pay order issuance procedure is as follows:
(a) Customer fills the cheque with the amount required for pay
order.
(b) Customer fills the Remittance form (Beneficiary & applicant
details, cheque number, purpose of remittance).
(c) The form along with the cheque is presented to the remittance
officer who verifies the form. The data is entered in already set format of
pay order in computer and pay order print out is taken. An authorized
person and manager operations sign the pay order .The original copy of
the pay order is given to the customer and carbon copy is kept with bank
for office record.
2. DEMAND DRAFT:An order to pay money to the payee who is
residing outside the city. DD can be for a customer who may or may not
41
have an account in the bank but the other person’s account must be
maintained with the bank for which the payer has demanded the DD.
3. FOREIGN DEMAND DRAFT:Foreign DD is the banker‘s own
draft drawn upon another bank/ correspondent bank in a country other
than the country from where it is issued and drawn and payable in
currency of the country in whose bank/ branch it is drawn.
Correspondent accounts (also called Nostro & Vostro A/Cs) are
accounts established by a banking institution to receive deposits from,
make payments on behalf of, or handle other financial transactions for
another financial institution.
A. NOSTRO ACCOUNT:The term is derived from Latin word for
‘ours’ called “NOSTRA”. It is a bank a/c held in a foreign country
by a domestic bank, denominated in the currency of that country.
A bank counts a NOSTRO a/c with a Debit balance as a “CASH
ASSET” in its balance sheet.
B. VOSTRO ACCOUNT:The term is derived from Latin word for
‘ours’ called “VOSTER”. It is a bank a/c held by the domestic
bank in its home currency for foreign banks.
A VOSTRO a/c with a Credit balance (i.e. a deposit) is a
LIABILITY & VOSTRO a/c with a Debit balance (i.e. a Loan) is
an ASSET.
4. Meezan Easy Remit:Meezan Easy Remit is a Home Remittance
service which provides an easy, fast and reliable way for Pakistanis who
are working abroad to send money to their families and relatives living
in Pakistan. The money sent from abroad can be immediately collected
from any branch of Meezan Bank.
(a) Cash Over-the-Counter Payments (COC): Meezan Easy Remit
allows the beneficiary to receive cash payment of up to Rs. 500,000
42
LIABLITY SALES
SERVICE QUALITY
5 million or more.
46
Note: All other charges will be levied as per the Bank's prevailing Schedule
of Charges
Higher Cash Withdrawal and POS limits on Meezan Visa Platinum
Debit Card
Special discounts and privileges at selected retail outlets, restaurants
47
and hotels
Free access to International CIP lounges in Karachi, Lahore and
Islamabad airports with Meezan Visa Platinum Debit Card
We value our customer’s time and have devoted ourselves to provide them
with the highest level of service across all our banking channels.
CHAPTER 4
MEEZAN BANK PRODUCTS
D E P O S IT A C C O U N TS
LOCAL CURRENCY A/CS
RUPEE CURRENT A/C
maintained
RUPEE SAVINGS A/C
monthly basis.
basis.
51
Free first Visa Debit Card in different colors for boys and girls
No minimum account balance requirement
The account is in the child’s name; however they need their
parent’s/guardian’s help for using it.
After their 12th birthday, they can be a member of the Meezan Teens
Club Account, which will open a whole new world of activities and
fun.
Free Education Takaful cover for one year on opening the account
with Rs.10,000
on your transactions
The features and mechanics of the product are detailed below providing
a ready-made solution ensuring high returns, easy accessibility, total
stability, and absolute Shariah compliance.
TERM CERTIFICATES
CERTIFICATE OF ISLAMIC INVESTMENT (COII)
The Certificate of Islamic Investment (COII) is a Mudarabah-based
deposit product through which customers can invest their savings for
periods ranging from 3 months to 5 years and earn Halal profit on a
periodic basis.
CONSMER FINANCING
EASY HOME
Easy Home is a Shariah-compliant Home Finance facility. One that is
comprehensive, affordable, and totally hassle-free. Meezan Bank is
committed to meet our customers’ needs in a truly Shariah-compliant
manner coupled with dedicated service excellence.
Easy Buyer
Features:
60
Easy Builder
Features:
Flexible financing from minimum PKR 500,000/- to PKR 50 million
for Salaried, SEP, NRP & Businessmen customers.
Easy selection of financing tenure from 2 years (excluding
construction period of max 12 months) to 20 years.
Maximum 25 years tenure for Salaried & SEP customer
Easy Renovate
Features:
Flexible financing up to 30% of property value but within the range of
PKR. 300,000/- to PKR. 10 million.
Easy selection of financing tenure from 2 years up to a maximum of
15 years
Easy Replace
Under this plan Meezan Bank helps customers switch their existing
liability over to the bank and let the customers enjoy the benefits
of Halal and totally flexible financing.
61
Features:
Flexible financing from minimum PKR 500,000/- to PKR 50 million
for Salaried, SEP, NRP & Businessmen customers.
Easy selection of financing tenure from 3 years to 20 years
Maximum 25 years tenure for Salaried & SEP customer
Bank Investment Ratio (BIR) for Easy Buyer/ Easy Builder/ Easy
Replace
Payment Plans
Step-up-Model
The Step-up Payment plan is introduced for customers who intend to avail
maximum financing facility with lower installments. The step up model is
based on Shariah-compliant structure of Diminishing Musharkah. In this
model, the bank’s share is divided into Musharkah units and in the initial
half of the facility tenure, the customer purchases one Musharkah unit from
the bank every month and in the latter half of the facility tenure, the
customer purchases two Musharkah units from the bank every month. Thus
the monthly installment during initial years is comparatively lower which is
easily affordable. This model is a Shariah-compliant alternative available to
the customers who wish to avail maximum financing facility from the
Bank.
UMI Model
The client purchases the units every month and will eventually become the
owner of the property. Rental amount is adjusted according to the bank’s
share (units) remaining in the property. In UMI, the Musharkah unit price
remains constant throughout the financing period.
62
Profit Calculations
* For first year Fixed Rate, “K” denotes KIBOR (Karachi Inter Bank
Offer Rate), announced on 1st working day of each calendar month.
** For annual revision, “K” denotes 90 days average of 12-month
KIBOR (Karachi Inter Bank Offer Rate), announced for each calendar
quarter by the Bank.
ELIGIBILITY
The following parameters define the specific requirements that will
constitute an eligible application of Easy Home: Islamic Housing Finance.
Particulars Eligibility
- Pakistani and Non Resident
Citizenship Pakistanis as per policy
Pakistan & other countries (NRP) as
Residence & Work Address
per policy
- Minimum age required for a Primary
Customer is 25 years.
-Co-applicant must be over 21 years
of age.
- Maximum 65 years old at the time
of maturity of facility for Primary
Age Customer.
- Maximum 70 years old at the time
of facility maturity for Co-applicant.
In case of Salaried Person - Applicant
and/or Co-applicant, maturity date of
facility shall not exceed the date of
retirement.
64
APPLICATION PROCEDURE
Personal Information
Copy of Applicant's CNIC
Copy of Co-Applicants CNIC (if applicable)
2 latest passport-sized colored Photographs of Applicant / Co-
Applicant
Copy of last paid Utility Bills (Electricity/Gas/Telephone)
Borrowers Basic Fact Sheet
Copy of CNICs of legal heirs
Copy of recent Credit Card Bills and any other credit facilities (if
applicable)
Copy of professional Degree / Certificate (if applicable)
Copy of Rent Agreement (if applicable)
Life Takaful documents (Declaration of Good Health / Health
Questionnaire)
Income Information
For Salaried Individuals
Employment Certificate including salary, date of joining & present
designation
Original or Certified salary slip of last three months
Previous employment proof (if applicable)
Salary A/c Bank statement - last 6 months
Meezan Bank verifies residential & office addresses of the customer and
the addresses of references submitted.
After completion of the above steps and approval of the customer’s case,
67
they are required to come to Meezan Bank for signing of the Islamic
House Finance Agreement and other legal documents.
Schedule of Charges
Groups
Financing Tenor 3 to 20 Years
Financing Range PKR 0.5M - PKR 50M
LAPTOP EASE
Meezan Bank provides Shariah Compliant Laptop financing facility for
individuals as well as corporate groups
Special Features
ELIGIBLITY
B u s i n e s s & S e l f E m p l o ye d
MEEZAN ROSHNI
Meezan Bank provides Shariah Compliant Generator financing
facility for individuals as well as corporate groups
ORIENT
Special Features
HONDA
Special Features
MEEZAN KAFALAH
Meezan Kafalah isa Shariah-compliant alternative to Bancassurance that
offers a unique combination of saving, investment and protection.
- performing Hajj
E LIGIB L I T Y
• All individuals in the age bracket of 18-55 years.
• Maximum age till maturity is up to 60 years.
• The initial investment required is Rs. 10,000/- only.
• Minimum investment is Rs. 24,000 per year or Rs. 2,000 per month.
E AR LY R E D E MP TIO N
• 100% cash value from day one alongwith daily profit.
• Flexible exit option.
• Instant availability of funds.
• Zero(0)deduction on premature encashment.
CHAPTER 5
FINANCIAL ANALYSIS
S WOT ANALYSIS
STRENGTHS
1. Meezan Bank is Pakistan’s largest Islamic bank and a major
market share holder of Islamic banking.
2. Strong financial growth annually since its inception.
3. World renowned Shari’ah scholars in Meezan bank’s Shari’ah
supervisory board.
WEAKNESSES
1. Limited marketing & advertising.
2. Limited opportunities for investment of surplus.
3. Limited knowledge of Islamic finance among masses.
4. Excess Liquidity
OPPORTUNITIES
1. Increasing demand for Shari’ah compliant products.
2. Growth of Islamic banking locally & internationally.
3. Development of more innovative Shari’ah compliant products.
THREATS
1. Growing competition in Islamic banking sector.
76
RATIO ANALYSIS
THE country`s premier Islamic bank with over Rs377bn in assets had a
fairly stable three quarters of the year.
Deposit growth continued to remain strong, but a lack of new Shahriah
compliant investment opportunities meant that the bank was not able to
fully utilise its surplus funds in profitable avenues.
Financing to Deposit Ratio represents the amount extended as a loan by
a bank to its clients compared to the deposits that it receives from its
deposit holders. It has decreased by 2.12% indicating bank should focus
on its core operations.
Non-core operations of the bank have increased the Net Other Income
margin by 0.16%.
Meezan Bank has an after-tax profit of Rs3.58bn for the period ended
Sept 30, 2014, translating into earnings per-share (EPS) of Rs 3.57. The
earnings were up a healthy 24.3% from Rs2.88bn (EPS: Rs2.87) in the
same period last year. Its Net Profit margin has also improved by 3.06%.
Total deposits grew by 13.84% in the 9 month period of 2014..
Of the planned Branch network expansion of 67 branches, up till now
only 34 branches have been established. Several are work-in-progress.
MBL`s asset management arm Al-Meezan Investment Management Ltd
complained about the lack of new Shahriah-compliant investment
opportunities in its financial report for the quarter ending March 2014.
Since the end of the first half of 2013, the market has continued to face
excess liquidity pressure, as banking deposits have been on a consistent
rise, without any increase in deployment avenues; instead, the avenues
have been decreasing.
Its Return on Assets have risen by only 0.08% and Return on equity by
2.29%.
The bank continued to focus on the non-core side of the business,
reflected in the significant 48pc growth in non-core income to Rs2.31bn.
Trade finance seems to be a major growth booster. Meezan bank has
also ventured into shipbreaking finance in 2012.
Meezan Bank has acquired the Operations of HSBC Pakistan on 18
October 2014 including their 10 branches, with assets totaling about
$455m after final approval from the SBP and Competition Commission
Pakistan. This will have an impact on end of the year ratios of the bank.
The move comes as competition in the Shahriah-compliant financial
industry heats up, with one conventional bank establishing its own
Islamic banking subsidiary, a few others aggressively expanding their
existing Islamic banking branch networks, and one small bank
converting itself into full Islamic mode.
At the KSE, Meezan`s stock of par value Rs10 is about 50.70. •
80
CONCLUSION
REFERENCES
1. http://www.islamicfinancereview.co/driving-islamic-
banking-forward-in-pakistan
2. http://www.meezanbank.com
3. http://www.marketwatch.com
4. http://www.google.com
5. http://www.sbp.org.pk