+ Physical barriers

can be defined as a physical factor that acts as a distraction to hinder the flow of
communication. A physical barrier can be natural or human-made and is easy to spot.

common. If the phone rings, interrupting a very important or even delicate

conversation. Noise, it is hard to concentrate on a conversation if hearing is difficult.

cannot hear because of bad acoustics or bad sound system

*CASE STUDY:

The landlord’s phone is ringing

A: Sorry! Wait for me a minute. 
B: Yeah. No problem.
A: Oh. An air-conditioner in one apartment here is out of work and I need to
call a serviceman to repair it. 

tenants had a long wait for the landlord so that she ended the telephone call
from other tenant informing the failure of air-conditioner and then made a call for the
serviceman to repair it.

If the tenants were kind of impatient, the wait could cause negative reactions for
them such as: discouragement, anger, resentfulness, etc.

* SOLUTIONS:

correctly identify what the physical distraction is, then select appropriate
solutions. Suppose, the physical barrier is noise, you need to find out where the noise
is coming from, and take possible actions to limit or completely eliminate noise.

The landlord should make a call for the air-conditioner serviceman after having
done in exchanging information. By this way, the conversation was not interrupted
continuously and went on smoothly. the time to wait was shortened and the landlord
could ease negative reactions from the tenants.

+ Emotional barriers

Your emotions could be a barrier to communication if you are engrossed in

your emotions for some reason. In such cases, you tend to have trouble listening to
others or understanding the message conveyed to you. A few of the emotional
interferences include hostility, anger, resentfulness, fear and stress. A receiver upset
tends to ignore or distort what the sender is saying. A sender upset may be unable to
present ideas or feelings effectively.

be aware of the feelings that arise in yourself and in others as we communicate,

and attempt to control them. Most importantly, be alert to the greater potential for
misunderstanding that accompanies emotional messages.

* CASE STYDY:

B (talk to C): 3 million a month, so let's rent this apartment!

A (angry voice, speak loudly): I told you guys that 3 million per week, not per
month. Why don’t you listen to me? OMG.

landlord was pissed off, she said two times that the price of the apartment was 3
million per week but tenants thought its price was 3 million per month. With her angry
voice and such loud volume, the landlord has little respect for the tenants, feel
uncomfortable, annoyed and even it could come to an end in failure for this deal.

* SOLUTIONS:

Body language, facial expressions and other nonverbal cues play a large role in
effective communication. Your expressions, gestures, posture and voice tones are
powerful tools. Whenever you are speaking, make sure you are communicating with
correct body language. Use a polite tone is equally important. When you use the wrong
body language and tone, the subject matter of your message can be easily
misinterpreted. when you are choosing your word, make sure it is not contradictory
and does not have any kind of double meaning.

the landlord should keep calm down and smile in a friendly way. she could
explain one more time about the exact price. Talking to the tenants softly and
compendiously is an effective solution for this situation when they will feel respect
and good treatment from the landlord.

B (talk to C): 3 million a month, so let's rent this apartment!

A (soft voice, friendly smile): Oh, sorry. I think you guys have a little
confusion about the price. This apartment is rented with 3 million per week
costs.