Professional Documents
Culture Documents
Customer Service 2
Customer Service 2
Customer Service 2
This famous quote has stood the test of time and rings true for every successful business endeavor.
Here are a few pointers to help you conduct a quick “attitude self-check”:
Be Trustworthy- Provide what was promised. Honor timelines and commitments
Be Empathetic- Place yourself in your customers' shoes to understand how they feel
Be Accountable- Make yourself a part of the solution by taking ownership of the issues they face
Let’s strive to make every customer interaction count by adhering to the golden rule – Treat your customers
the way you’d like to be treated.
Remember - people may forget what we say, but will never forget how we make them feel.