Professional Documents
Culture Documents
Digital Transformation Business Resilience
Digital Transformation Business Resilience
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Even before life returns to normal in and outside of work,
these resilient companies have already gained an edge.
They have earned a distinct advantage over other
organizations whose employees have been hobbled by
having to operate remotely.
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R., chief marketing officer of TCS, explains why CMOs need to be the shapers of the
narrative for their companies’ core purpose.
Long after the pandemic recedes, remote work will be here to stay.
In “Creating a Thriving Remote, Secure and Agile Workplace,”
N. Ganapathy Subramaniam, chief operating officer and executive
director, explains how TCS has redesigned where and how our nearly
500,000-person workforce works. His article examines such issues as managing
agile, distributed teams and using automation to make people more productive.
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Empowering the remote worker is shaping up to be a key part of
that. Milind Lakkad, TCS EVP and global head of human resources,
discusses what makes remote work engaging and purposeful in his
article, “Building Powerful and Passionate Remote Workers.”
He explains the importance of leaders who demonstrate that the company cares
about people’s well-being. And he shows why they must help advance the careers
of remote workers.
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The operate-from-home phenomenon has also transformed the
landscape for communications service providers—the cable TV,
internet service and telecommunication companies that bring
streaming services into homes. In “How to Be the Streaming
Consumer’s Best Friend,” Kamal Bhadada, TCS president, Communications,
Media and Information Services, argues that internet service providers have a major
opportunity before them: guiding consumers through a confusing maze of options
to find just the right streaming content on demand.
The drive to expand digital capabilities is also center stage for retailers.
In “The Digital Capabilities of the Most Resilient Retailers,”
Shankar Narayanan, president and global head, TCS’ Retail, CPG,
Travel and Hospitality practice, explains what retailers must do now to
ready themselves for a post-pandemic world. At the front: creating a unified digital
customer experience that makes the shopping experience exceptional. Behind the
scenes: cognitive supply chains that enable both high visibility into product and
delivery statuses, and customer responsiveness. And don’t forget physical stores.
Their brick and mortar will become more important as order fulfilment centers and
stages for intelligent merchandising.
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4 Bringing Everyone Together
That idea—investing in both our capabilities and our people—is at the heart of this
issue of Perspectives. We hope you gain many lessons from reading it.