Contact
+84973647566 (Mobile)
Đỗ Cao Năng
docaonang2302@gmail.com Community Specialist | Designer | Editor | Blockchain Dev (Rust,
Solidity, JavaScript)
www.linkedin.com/in/đỗ-cao-
Ho Chi Minh City, Vietnam
năng-422380218 (LinkedIn)

Top Skills Summary

Presentations As a cryptocurrency lover, I've been working in this industry for over
Problem Solving 2 years. Since 2019, I've had a strong interest in cryptocurrency.
Sales Despite the market's volatility in 2020, I remain optimistic about the
Blockchain's prospects.
Certifications My advantage is that I have a solid grasp and passion for DEFI and
Microsoft Office Specialist Master WEB 3; I also have expertise with several Dapps, such as DAO and
Certification (MOS)
Curve. Some major projects, such as Crypto Coinference, Bitget,
Graphic Design Specialist
Spores, Omanee, Business Trade,... employed me for CS and
IELTS 8.0
CM jobs. No matter what I do, I always give it all my best... I am
TOEIC 785
cocksure in Researching, Developing community, Multitasking and
Communicating.
My previous work performance has consistently been in the top of
the organization, with an amazing record of increasing sales and
overall revenue. If you could just consider giving me a chance, I
would be grateful.
Please do not hesitate to reach out to me by my mail:
docaonang2302@gmail.com and my phone number: +84973647566

Experience
Bitget
Customer Service Specialist
May 2022 - Present (7 months)
Remote

⚜ Maintaining excellent knowledge of News, Events, and Listings in order

to provide correct information for enquiries and all users on the Telegram
channel.
⚜ Streamlining the billing inquiry response process by creating a complete
shortcut for customer care professionals, which lowered response time to 9
seconds per reply.
⚜ Achieving a 99.5 percent customer approval rate, with a sympathetic and
empathic approach.

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⚜ Assisting and solved 350+ problems every shift to resolve incorrect

blockchain transactions and exchange information.

Spores Network
Head of Community
February 2022 - June 2022 (5 months)
Remote

⚜⚜ Serving as a day-to-day leader for the project team and communicated

project progress to the customer on a regular basis.
⚜⚜ Developing and implemented long-term goals and objectives to ensure that
each project succeeds.
To document project operations, I created the necessary processes, forms,
and records.
⚜⚜ Communicating with stakeholders to establish delivery expectations.
⚜⚜ Advising the IT team and the Strategic Program Manager on how to
improve the program as needed.

Ookeenga
Head of Community
February 2022 - June 2022 (5 months)
Remote

⚜⚜ Serving as a day-to-day leader for the project team and communicated

project progress to the customer on a regular basis.
⚜⚜ Developing and implemented long-term goals and objectives to ensure that
each project succeeds.
To document project operations, I created the necessary processes, forms,
and records.
⚜⚜ Communicating with stakeholders to establish delivery expectations.
⚜⚜ Advising the IT team and the Strategic Program Manager on how to
improve the program as needed.

Robo Inu
Designer
February 2022 - June 2022 (5 months)
Remote

⚜ Designing banners, posters, thumbnails, logos,...

⚜ Editing videos, subtitles, lyrics, effects,...
⚜ Illustrating concepts by designing examples of art arrangement, size, type
size, and style.

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CRVN Capital
Web Content Writer
January 2022 - June 2022 (6 months)
Remote

⚜ Increasing interaction to make the community more vibrant and popular.

⚜ Supporting students from social networking platforms.
⚜ Creating and planning content, events,...
⚜ Constantly updating new trends.

SkyDOS
Head of Community
January 2022 - June 2022 (6 months)
Remote

⚜⚜ Serving as a day-to-day leader for the project team and communicated

project progress to the customer on a regular basis.
⚜⚜ Developing and implemented long-term goals and objectives to ensure that
each project succeeds.
To document project operations, I created the necessary processes, forms,
and records.
⚜⚜ Communicating with stakeholders to establish delivery expectations.
⚜⚜ Advising the IT team and the Strategic Program Manager on how to
improve the program as needed.

SingSing NFTs
Head of Community
November 2021 - June 2022 (8 months)
Remote

⚜⚜ Served as a day-to-day leader for the project team and communicated

project progress to the customer on a regular basis.
⚜⚜ Developed and implemented long-term goals and objectives to ensure that
each project succeeds.
To document project operations, I created the necessary processes, forms,
and records.
⚜⚜ Communicated with stakeholders to establish delivery expectations.
⚜⚜ Advised the IT team and the Strategic Program Manager on how to improve
the program as needed.

Crypto Coinference
10 months

Graphic Designer

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March 2021 - December 2021 (10 months)

Remote

⚜ Designing banners, posters, thumbnails, logos,...

⚜ Editing videos, subtitles, lyrics, effects,...
⚜ Illustrating concepts by designing examples of art arrangement, size, type
size, and style.

Community Specialist
March 2021 - December 2021 (10 months)
Remote

⚜⚜ Managing the content workflow, which includes internal stakeholder and

legal/compliance reviews.
⚜⚜ Developing social marketing strategies with KOLs and partners to attract
new users to the projects.
⚜⚜ Measuring the impact of social media campaigns by monitoring the
effectiveness of AMA and Airdrops.
⚜⚜ Analyzing, assessing, and reporting on the success of campaigns to
optimize outcomes.
⚜⚜ Supporting the production of pictures, infographics, and other rich media.
⚜⚜ Managing program budgets and implementation teams.
⚜⚜ Providing an analysis of competitive initiatives.

Coincu Financial Group INC

Community Specialist
January 2021 - December 2021 (1 year)
⚜⚜ Managing the content workflow, which includes internal stakeholder and
legal/compliance reviews.
⚜⚜ Developing social marketing strategies with KOLs and partners to attract
new users to the projects.
⚜⚜ Measuring the impact of social media campaigns by monitoring the
effectiveness of AMA and Airdrops.
⚜⚜ Analyzing, assessing, and reporting on the success of campaigns to
optimize outcomes.
⚜⚜ Supporting the production of pictures, infographics, and other rich media.
⚜⚜ Managing program budgets and implementation teams.
⚜⚜ Providing an analysis of competitive initiatives.

Blockchain Founders Fund

Community Manager
June 2020 - May 2021 (1 year)
Remote

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⚜⚜ Serving as a day-to-day leader for the project team and communicated

project progress to the customer on a regular basis.
⚜⚜ Developing and implemented long-term goals and objectives to ensure that
each project succeeds.
To document project operations, I created the necessary processes, forms,
and records.
⚜⚜ Communicating with stakeholders to establish delivery expectations.
⚜⚜ Advising the IT team and the Strategic Program Manager on how to
improve the program as needed.

ROY Gaming
Graphic Designer
March 2019 - April 2021 (2 years 2 months)
Ho Chi Minh City, Vietnam

⚜ Designing banners, posters, thumbnails, logos,...

⚜ Editing videos, subtitles, lyrics, effects,...
⚜ Illustrating concepts by designing examples of art arrangement, size, type
size, and style.

SamuraiGroup
Graphic Designer
April 2020 - January 2021 (10 months)
Ho Chi Minh City, Vietnam

⚜ Designing banners, posters, thumbnails, logos,...

⚜ Editing videos, subtitles, lyrics, effects,...
⚜ Illustrating concepts by designing examples of art arrangement, size, type
size, and style.

Education
HCMC University of Technology and Education
Bachelor of Engineering - BE, machine manufacturing technology · (August
2018 - May 2022)

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