Get Started with Onboarding Tab

Where can I find my FB Manager ID?

1
2
3
4

Points to Note for Phone Numbers

Phone Number Registeration
1
2
3
OTP Process
1
2
3

Points to note for WhatsApp Business Profile Set

For Display name
1
2
3

Why Callback URLs are important?

1
2
Get Started with Onboarding Tab

Where can I find my FB Manager ID?

Please login to Facebook Business Manager Account:         
Go to business settings - > Business Manager Info
Find your Business Manager ID number under Business Manager info.
It will be a 15 to 16 digit number

Points to Note for Phone Numbers

Phone Number Registeration
Both UAT and Production number cannot be same
Phone number shared should not be associated with a personal or business whatsapp account
Once the number is submitted for approval, it cannot be deleted/replaced
OTP Process
The WhatsApp Business number should be active and available with the Business SPOC.
The OTP code will be shared on the WhatsApp business phone number
Business should support the Gupshup team during the verification process and share the OTP on time.

Points to note for WhatsApp Business Profile Set-up

For Display name
Make sure the display name submitted is consistent with the external branding on the website            
Please ensure that you have proper capitalization, punctuation, spelling (Exception: if the business uses alternative formatti
It should match with website as per WhatsApp external brand guidelines, If not, kindly submit website proof to establish re

Why Callback URLs are important?

You can set up callback URLs to get the delivery status of both the text messages you have sent and incoming messages.
The URL must begin with either http:// (non-encrypted) or https:// (encrypted).
https://business.facebook.com/
<- Back to Onboarding
 Live Agent Dashboard - Information required Company Name:
(Please fill up this form to place any new support dashboard setup requirements) Industry:
Transaction
What are the primary use cases that would be applicable?

WhatsApp number (Support dashboard will be deployed on this number) +91

URL preference (Eg. https://demo.gsagents.com/)

Email ID of the Admin jai@newtonschool.co

Is bot enabled on the client's number (select from dropdown) No

If Gupshup bot is enabled, please share - API key & Bot name (for mapping)

Name of the CRM used by the business (Zoho CRM, Salesforce, SAP, etc.) Leadsquared

Two-way account ID (to be filled by Gupshup’s Sales Manager)

Please Note: Commercial approvals are required to complete the process.

pany Name: Incanus Technologies Pvt. Ltd. (Newton School)
ndustry: #REF! Sales Mgr: #REF!
Transactional and Promotional messages to our customers

6363684907

@newtonschool.co

No

adsquared
<- Back to Onboarding Instant B

Gupshup’s platform now enables business

The Keyword Response enablement feature is designed to allow
This feature is intended to reduce the time for a b

Steps to Enable in

Identify the Primary Keyword with which the Menu would invoke.T
Step 1. Enter this in the Primary keyword section below

Identify alternates to the primary keyword, which means all the ke

Step 2. Enter these alternatives in the alternate keyword section

The Main Menu would be the message that shows up once the cus
Step 3. Create your copy for the menu option.

Identify the menu customers can opt for. This menu would be show
Step 4. All these keywords are responses that the customers can solicit.

Step 5. Add responses to each menu option. When the customer selects th

Primary Keyword Alternate Keyword (Alternate

(Entered by User) keyword inputs given by user)

Hi Hey, Hello, Hai, Good morning, Good

evening, Good afternoon

Option number (As Keyword Selected/Entered by User

given above)
1 Help

2 What's Gupshup?
 2 What's Gupshup?

3 How can I connect?

4 OPTIN

5 I need more help

6 Offers

Special keywords/Keyphrases
Primary
Alternate Keyword/Key Phrase
Keyword/Keyphrase
Ok
Stop OPTOUT
# Main Menu

Please Note:

This solution will not be applicable to businesses who already have responsive application
If any of the following points are applicable to a business, the business cannot configure in

1). If a chat bot is already configured by the business

2) If the business has a CRM that is receiving and responding to the a user’s messages

3) If the support dashboard/ agent dashboard is already configured for the business

4) If auto reply messages have been configured for the business

 Instant Bot Enablement

up’s platform now enables business to enable instant responses to customer queries.
ement feature is designed to allow a business to interact with their clients via WhatsApp 2-way messaging.
s intended to reduce the time for a business to configure a bot to interact with its customers

Steps to Enable instant Keyword Responses:

d with which the Menu would invoke.This is the keyword user will enter for the menu to be displayed.
word section below

mary keyword, which means all the keywords when used the same menu message would pop up.
he alternate keyword section

e message that shows up once the customer intiates a conversation with the keywords entered.
nu option.

s can opt for. This menu would be shown to the customer along with the copy entered above.
onses that the customers can solicit.

u option. When the customer selects the menu option, the corresponding response entered will be shown.

Main menu
Response (Welcome Menu shown by Chatbot) Option 1 Option 2

Hello, Welcome to Gupshup, We are happy to help you, Please select an option
from the below or enter your query:

1. Help
2. What is Gupshup Help What is
Gupshup?
3. How can I connect
4. OptIn
5. I need more help
6. Offers

Menu Options
Response given by chatbot

We're happy to help you. You can send an email to us on Whatsapp Support <whatsappsupport@gupshup.io> for further a
Gupshup is a bot building platform that allows bot builders to build, deploy and publish a bot in a matter of minutes.
Gupshup gives you tools for the entire bot lifecycle. Gupshup also works across all platforms.
This means that you can write your bot logic once and deploy it with a single click across Facebook, Telegram, Skype, Slack
platforms.
 Gupshup is a bot building platform that allows bot builders to build, deploy and publish a bot in a matter of minutes.
Gupshup gives you tools for the entire bot lifecycle. Gupshup also works across all platforms.
This means that you can write your bot logic once and deploy it with a single click across Facebook, Telegram, Skype, Slack
platforms.
We're happy to help you. You can send an email to us on Whatsapp Support <whatsappsupport@gupshup.io> for further a

Hi , Welcome to Gupshup on WhatsApp.

Here you will get only important updates about your account and products. You can reply with 'OPTOUT' anytime you wish
through this channel.

Request you to kindly save this number.

For further information, please visit www.gupshup.io

More info on ongoing offer is available on www.gupshup.io

Special keywords/Keyphrases
Response
Your
Werequest to OPTOUT
were happy to helpreceiving
you. You updates
can visit has been successfully
www.gupshup.io registered.
for more info
Please reply OPTIN or Start if you would like to start receiving important updates
on WhatsApp about your <Show
dhanithe main Menu>
account or products again. Thank you.

o already have responsive applications in places to a user’s messages. The use cases include the below scenarios
ness, the business cannot configure instant bot enablement:

ing to the a user’s messages

onfigured for the business

siness
messaging.

n.

Option 3 Option 4 Option 5 Option 6

How can I OPTIN I need more Offers

connect? help

ort@gupshup.io> for further assistance

in a matter of minutes.

ebook, Telegram, Skype, Slack and many other messaging

 in a matter of minutes.

ebook, Telegram, Skype, Slack and many other messaging

ort@gupshup.io> for further assistance

th 'OPTOUT' anytime you wish to stop communication