ONIEL ESPINAL CRUZ

West Roxbury, MA 02132

Cell: 857-302-9168 ● Email: Onielespinalcruz@gmail.com
EDUCATION
Wentworth Institute of Technology, Boston, Massachusetts September 2019 - Present
Bachelor of Science in Business Administration and Management

Activities and Honors: School of Management, Deans list three semesters in a row, going to the Gym
consistently is a big motivator for me.

Academic Team Projects Fall 2021

Creating a business Project
 Researched the food truck industry in Boston to see how we could implement a food truck service at
Wentworth.
 Created a 23-page Business plan with team of four; identified our product/service weaknesses and
strengths among other variables.
 Participated in a team of four in presentation series to class of 30 students detailing how our business
would work and why it would be successful.
 Effectively communicated our business idea to the class and the professor and received an A.

WORK EXPERIENCE
Stop & Shop, Dedham, MA February 2018 – August 2018
Cashier
 Accurately processed customer transactions and maintained cash drawer.
 Provided exceptional customer service.
 Assisted 80+ customers daily.
Self Employed, Boston, MA February 2020 – Present
Door Dash
 Have completed over five hundred orders with a 4.95 rating out of 5.
 Handled customer service complaints with upmost professionalism.
 Handled merchandise in accordance with the product handling standards.
New England Automotive, Brockton, MA September 2022 – December 2022
Co-op
 Scheduled appointments and maintained accurate records of customer information and service history.
 Assisted with inventory management and ordering of supplies and parts.
 Coordinated with mechanics and technicians to ensure timely completion of repairs and maintenance
services.

SKILLS
Computer: Proficient in MS Office,
Language: Fluent in English; Spanish
Other: Problem solving, Customer service, Communication skills, Time management