Hotel Guest

HOTEL GUEST SURVEY
1. Did you feel welcome when you entered Please rate your guest room:
the hotel?
5. My room was furnished appropriately.
o Yes
o Strongly agree
o No
o Agree
Please rate our check in process: o Neutral
o Disagree
2. The check in process was timely and
o Strongly disagree
efficient.
6. My room was clean and comfortable.

o Strongly agree
o Agree o Strongly agree
o Neutral o Agree
o Disagree o Neutral
o Strongly disagree o Disagree
o Strongly disagree
3. The check in staff was courteous.
7. My bed and bedding were comfortable.

o Strongly agree
o Neutral o Agree
o Strongly disagree
4. My reservation record was accurate.
o Strongly agree
o Agree
o Neutral
o Disagree
o Strongly disagree
8. Bathroom was clean and fully o Disagree
equipped. o Strongly disagree
o Strongly agree 12. The guest staff was prompt, reliable, and
o Agree friendly.
o Neutral
o Strongly agree
o Disagree
o Agree
o Strongly disagree
o Neutral
Please rate our guest staff: o Disagree
o Strongly disagree
9. Housekeeping staff was friendly and
reliable. 13. Management was available to solve
problems.
o Strongly agree
o Neutral o Agree
o Strongly disagree
10. Security was available if needed.
Please rate hotel food and dining offer:

o Strongly agree
o Agree 14. room service delivered the correct food
o Neutral order.
o Disagree
o Strongly agree
o Strongly disagree
o Agree
11. the guest staff was knowledgeable o Neutral
and fully answered my questions. o Disagree
o Strongly disagree
o Strongly agree
o Agree
o Neutral
15. The food quality was good. Please rate our checked process:
o Strongly agree 19. I received a complete and accurate bill.
o Agree
o Strongly agree
o Neutral
o Agree
o Disagree
o Neutral
o Strongly disagree
o Disagree
16. The food and dining staff was courteous. o Strongly disagree
o Strongly agree 20. The checked out process was timely and
o Agree efficient.
o Neutral
o Strongly agree
o Disagree
o Agree
o Strongly disagree
o Neutral
17. Food and beverage offer was wide. o Disagree
o Strongly disagree
o Strongly agree
o Agree 21. Overall, how friendly was the hotel staff?
o Neutral
o Extremely friendly
o Disagree
o Quite friendly
o Strongly disagree
o Moderately friendly
18. prices are adequate. o Somewhat friendly
o Not at all friendly

o Strongly agree
o Agree 22. Overall, how polite was the hotel staff?
o Neutral
o Extremely polite
o Disagree
o Quite polite
o Strongly disagree
o Moderately polite
o Somewhat polite
o Not at all polite

23. Overall, how professional was the hotel o Not applicable
staff?
27. Overall, how well-equipped was your
o Extremely professional room?
o Quite professional
o Extremely well-equipped
o Moderately professional
o Quite well-equipped
o Somewhat professional
o Moderately well- equipped
o Not at all professional
o Somewhat well-equipped
24. How quick was the check in process/ o Not at all equipped
o Extremely quick 28. How helpful was the concierge
o Quite quick throughout your stay?
o Moderately quick
o Extremely helpful
o Somewhat quick
o Quite helpful
o Not at all quick
o Moderate helpful
25. How clean was your rooml upon arrival? o Somewhat helpful
o Not at all helpful

o Extremely clean
o Not applicable
o Quite clean
o Moderately clean 29. How comfortable were your bed linens?
o Somewhat clean
o Extremely comfortable
o Not at all clean
o Quite comfortable
26. How well did the housekeeping staff o Moderate comfortable
clean your room? o Somewhat comfortable
o Not at all comfortable

o Extremely clean
o Quite clean
o Moderately clean
o Somewhat clean
o Not at all clean

30. Overall, how quickly did the hotel staff 33. Courteously greeted at the front desk.
respond to your request?

o Very important
o Extremely quickly o Somewhat important
o Quite quickly o Neutral
o Moderate quickly o Somewhat unimportant
o Somewhat quickly o Not at all important
o Not at all quickly

34. Reservation in order when I arrive.
o Not applicable
o Very important
As a Hotel quest, please indicate how
o Somewhat important
important the following items are for
o Neutral
you :
o Somewhat unimportant
31. Please greeting and being helped by o Not at all important
doorman
35. Housekeeping services timely and
o Very important efficient during your stay.
o Very important
o Neutral
o Neutral
o Not at all important
32. Minimal waiting time in line at check in. o Not at all important
o Very important 36. Quality room amenities package (
o Somewhat important shampoo, soaps, etc. )
o Neutral
o Very important
o Neutral

37. Courtesy and helpfulness of the person
who took your room service order.
o Very important
o Neutral
38. Prompt room service delivery.
o Very important
o Neutral
39. Quality room service snack or meal.
o Very important
o Neutral
40. Knowledge about hotel facilities.
o Very important
o Neutral

Hotel Guest

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HOTEL GUEST SURVEY

Please rate our check in process: o Neutral

6. My room was clean and comfortable.

o Agree o Strongly agree

o Strongly disagree o Disagree

7. My bed and bedding were comfortable.

o Agree o Strongly agree

o Strongly disagree o Disagree

equipped. o Strongly disagree

Please rate our guest staff: o Disagree

reliable. 13. Management was available to solve

o Agree o Strongly agree

o Strongly disagree o Disagree

Please rate hotel food and dining offer:

o Agree 14. room service delivered the correct food

11. the guest staff was knowledgeable o Neutral

and fully answered my questions. o Disagree

o Strongly agree 19. I received a complete and accurate bill.

17. Food and beverage offer was wide. o Disagree

o Agree 21. Overall, how friendly was the hotel staff?

18. prices are adequate. o Somewhat friendly

o Not at all friendly

o Agree 22. Overall, how polite was the hotel staff?

o Not at all polite

o Extremely professional room?

o Extremely quick 28. How helpful was the concierge

o Quite quick throughout your stay?

o Not at all helpful

o Moderately clean 29. How comfortable were your bed linens?

26. How well did the housekeeping staff o Moderate comfortable

clean your room? o Somewhat comfortable

o Not at all comfortable

o Not at all clean

respond to your request?

o Extremely quickly o Somewhat important

o Quite quickly o Neutral

o Moderate quickly o Somewhat unimportant

o Somewhat quickly o Not at all important

o Not at all quickly

31. Please greeting and being helped by o Not at all important

o Very important efficient during your stay.

o Very important 36. Quality room amenities package (

o Somewhat important shampoo, soaps, etc. )

o Not at all important

who took your room service order.

o Not at all important

38. Prompt room service delivery.

o Not at all important

39. Quality room service snack or meal.

o Not at all important

40. Knowledge about hotel facilities.

o Not at all important

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