flex Document Number : FGS-OPS-4-056-00

Title : FGS-OPS-4-056-00 Customer Information Form - Frontend Operations Revision No: O

Document Owner : Sumit Vats

Customer Information Form

To be filled by customer * Token No : * Date :
*Name :
A. Address Details

Address

City State Pin code

Mobile No +91 Alternate Contact No
Email ID
B . Device Details
Supplier / Retailer *Model No :
*Date of Purchase *IMEI No (*#06#) : :
Service Type Warranty Out Of Warranty Serial No :
Problem Reported ( To be filled by Customer )

C . Declaration
I have read and understood the Terms and Conditions Specified over lead(D) on the form and agree to abide by the same
I Hereby Authorize Flex / Flex Authorized Partner for Repair of my Brand Product

Customer Signature : CCO Name & Signature :

*Mandatory Fields Service Order No :

D . Terms & Conditions

1 . Original Proof of Purchase (Invoice Copy) must be provided to claim warranty
2 . Please Collect invoice / bill Copy for Out of warranty paid cases and diagnosis charges
3 . Ensure data backup and removal of any confidential proprietary or personal information before submitting the device.
4 . Please remove Sim cards , memory cards , Sim Tray , & Pouches before submitting device.
5 . Warranty is not applicable for customer induce defects , like water logged & physical damages . In such cases customer is required to pay Diagnosis charges at
the prevailing rates. This is Applicable when the estimation is rejected by Customer for RWR (Return Without Repair ) cases.
6 . For Any Customer induced defects , all parts during the repair will be charged as per Out of warranty policy.
7 . Original service report must be presented at the time of collection of product , Failing which Flex reserves the right to retain the product till it is provided
Flex may at its sole discretion consider alternative models to verify the authenticity of customers and choose to deliver the product after verifying the credentials of customer
8 . In case of chargeable repairs , an estimated tentative cost is derived based on initial customer input , Actual cost of the repair will be informed to the customer through
phone / Email after detailed diagnosis .50% payment should be made before Flex starts with the Repair.
9 . Incase of Exception , Refund amount of the Advance payment will be processed within 7 working days after deducting the applicable diagnosis charges.
10 . During the Course of Repair , if we come across any additional parts required to repair , then the fresh estimation will be sent. Customer approval with 100%
advance payment of the balance is essential to complete the repair . If the customer requests the device to be returned without repair ,
same will be accepted only if the Flex Diagnosis charges are paid. The charges for repair diagnosis vary for each product based on complexity.
11 . Flex Consider the Customer Information Form as an Authorization to send SMS alerts for repair status of the device to the contacts numbers provided.
12 . The Defective parts replaced under one year limited warranty will be returned to Brand.
13 . All efforts will be made to ensure that the product is repaired on best efforts basis from the date acceptance of repairs . However , if the repair is complex to resolve or
if there is any constraint of spares availability , the repair Turnaround time may take longer than the indicated time . Flex will not be responsible for any loss due to this delay .
And if the spares is not available with Flex then the product will be returned to the customer without any repair specific to Out of warranty repairs . In such case diagnosis
charges is still applicable for chargeable repair.
14 . As an Brand Authorized service Provider , Flex does not support any modification , which is not authorized by Brand.
15. On acceptance of the product for repair , if we come across any unauthorized modification while trouble shooting where the same is tampered / abused internally or
if the components are missing internally , then all such devices returned to the customer without any repair , Flex will not be held responsible for any such occurrences.
16 . All repair products should be collected within 15 days from the date of intimation from Flex thru mail / call / SMS .
If the product is not collected by customer within 90 days from the date of intimation , the same will be considered as unclaimed device
will become the property of Flex. For which no further claims shall be entertained Flex or Brand will not be responsible / accountable for returning the product.
17 . Incase of replacement for device , Only original device will be replaced ( Screen Guard , Sleeve , stickers or any such cosmetic modification to the original
device will not be replaced.)
18 . Customer would be responsible for re-installing all other Software and third party's applications , data and password of product post repair.
19. Accident-Insurance-Warranty(AIW) is applicable only as per Brand policy
20. It will be Customer's responsibility to erase the personal data before submitting any device to Flex authorized walk-in locations (ASPs)
21. In any scenario, neither ASP nor Flex is responsible for any loss/mishandling of data

Flex Internal Use

Download Date: 9/19/2022 2:23:32 AM Page 1 of 1