34 Part 1 Introduction to Management

stylist/assistant manager Victoria Boone sticks her head herself wanting to hide Victoria’s competence, and she has
into the office. condescendingly reminded management that Victoria is a
“I know you’re busy with the report. I’ll handle this,” “great help to me.”
she says enthusiastically. Now, thinking of Victoria’s cheerful “I’ll handle this,”
“Thanks,” Jamika replies. Jamika rises from her desk and marches to the door. No,
No sooner has she handed off the irate client to Victo- Jamika thinks, I’ll take care of this personally.
ria than she second-guesses the decision. In addition to her
talents as a hairdresser, Victoria had experience as the man-
Questions
ager of a successful salon in another city before moving to
the area. Recognizing her organizational and people skills, 1. What positive and negative managerial characteristics
Jamika promoted Victoria to assistant manager soon after does Jamika possess?
her arrival. Now each “I’ll handle this” remark by Victoria 2. How do these traits help or hinder her potential to get
convinces Jamika that her assistant manager is positioning the top position at the Riverwood Mall salon?
herself as a potential rival for the Riverwood job. Jamika
appreciates her enthusiastic attitude, but she’s also trying 3. How do you think Jamika should have handled each
to limit her opportunities to lead or appear too competent of the incidents with Marianne? Holly and Carol Jean?
before staff, customers, and company officials. Jamika finds Victoria?

Ch1 On the Job Video Cases

On the Job: The World of Innovative Management
Questions 3. List two activities that leaders at Camp Bow Wow
perform daily, and identify which of the ten managerial
1. List the three broad management skill categories and roles discussed in the chapter figure prominently for
explain which skills are needed most for each of the each.
Camp Bow Wow leaders highlighted in the video.
2. Which activities at Camp Bow Wow require high
efficiency? Which activities require high effectiveness?

Ch1 Endnotes
1. Steven Hyden, “The Winners’ History of Rock and 4. This discussion is based on ideas in Paul J. H. Schoe-
Roll, Part 3: Bon Jovi,” Grantland ( January 21, 2013), maker, Steve Krupp, and Samantha Howland, “Strategic
http://www.grantland.com/story/_/id/8860424 Leadership: The Essential Skills,” Harvard Business
/the-winners-history-rock-roll-part-3-bon-jovi (accessed Review ( January–February 2013): 131–134; Stephen
August 15, 2013); Zack O’Malley Greenburg, “The Denning, “Masterclass: The Reinvention of Manage-
World’s Highest-Paid Musicians 2011,” Forbes ( June 15, ment,” Strategy & Leadership 39, no. 2 (2011): 9–17;
2011), http://www.forbes.com/sites/zackomalley Julian Birkinshaw and Jules Goddard, “What Is Your
greenburg/2011/06/15/the-worlds-highest-paid Management Model?” MIT Sloan Management Review
-musicians/ (accessed August 14, 2013). (Winter 2009): 81–90; Paul McDonald, “It’s Time for
2. Quoted in Zach O’Malley Greenburg, “Jon Bon Jovi: Management Version 2.0: Six Forces Redefining the
Still Rockin, and Making a Killing,” Forbes.com (May Future of Modern Management,” Futures (October
18, 2011), http://www.forbes.com/2011/05/17 2011): 797ff; and Jeanne C. Meister and Karie Willyerd,
/celebrity-100-11-jon-bon-jovi-kanye-west-bieber-still “Leadership 2020: Start Preparing People Now,” Leader-
-rocking.html (accessed August 13, 2013). ship Excellence ( July 2010): 5.
3. This example is based on John Jurgensen, “A Rocker 5. See Joshua Cooper Ramo, The Age of the Unthinkable:
Tunes Up,” Wall Street Journal Online (February 7, 2013), Why the New World Disorder Constantly Surprises
http://online.wsj.com/article/SB1000142412788 Us and What We Can Do About It (New York: Little
7323951904578288213834313862.html (accessed Brown, 2009); and Richard Florida, The Great Reset:
August 14, 2013); Greenburg, “Jon Bon Jovi: Still Rockin, How New Ways of Living and Working Drive Post-Crash
and Making a Killing”; and Hyden, “The Winners’ Prosperity (New York: Harper Collins, 2010).
History of Rock and Roll, Part 3: Bon Jovi.” (The quote 6. Schoemaker, Krupp, and Howland, “Strategic Leader-
from Bon Jovi is from the Greenburg article.) ship: The Essential Skills.”

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.