Global Screening Solutions

Supplemental Forms

International Government ID Verification Instructions

Updated: 12 May 2021

Purpose
The Government ID Verification is a validation of a government-issued identification document or number, that helps confirm a
candidate’s name, date of birth and/or current address. For the standard Government ID product, this service involves the
utilization of an Identity Document Reference Library which contains information on many types of ID cards. The success of this
technology largely relies on compliances with specific requirements and guidelines which will be outlined within this document.

Document Guidelines
Quality and format requirements must be adhered to. Failure to comply with these guidelines can result in rejected checks and
extended lead-times.

Listed below are the specific guidelines to be adhered to, what is to be avoided and image examples.
Documents Uploaded MUST:
A clear and legible color copy with no significant shadow or
glare.
Contained within the image area outlined, covering at least
70% of the available space.
Be of the clearest contrast possible.
In one of the supported formats:
JPG, JPEG, PNG, BMP, PFD, TIFF, TIF.
Contain one single document per attachment. Where 2
sides of a single document are required, these must be
within the same attachment.
Documents Uploaded MUST NOT:
Contain glares, shadows, illegible text or black and white
copies – these all result in rejection. It is recommended that a
flash is not used.
Exceed or insufficiently cover the designated area, including
touching or being stuck to the edges.
Be poorly contrasted with its background. For example, white
on white or black-on-black do not provide sufficient contrast
and can result in a failed submission.
Contain an inappropriate format or password protection.
Multiple documents within a single attachment will fail the
process.

Image Examples
Single Page Only: A single page should only include 1 side of the required document. Where 2 sides of a document are required
for processing, these must be on single pages, and not on the same page as illustrated below. There should never be more than
one document per page.

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Image Examples Continued..

Extraneous Objects: Make sure your hands or other objects do not cover document data.

Avoid Reflections: Make sure your hands or other objects do not cover document data.

Good Lighting is Essential: If the image is too dark or too bright, the document might not be processed successfully.

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Image Examples Continued..

Focus and Clarity: Make sure the image is clear and sharp with no blurred areas.

Angles and Positioning: The tilt angle of the document should not exceed 10 degrees in any direction (horizontal or vertical.)

Margins: Make sure there is space around the document and that it does not exceed the image area. It is recommended that it
takes up 70-80% of the space.

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Image Examples Continued..

Margins: If the space around the document exceeds 30% of what’s available it will fail to process.

Contrast: A clear contrast between the document and the background is essential.

Resolution and Quality: Documents must be clearly legible and in color to process successfully.

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