Professional Documents
Culture Documents
SIPOC Diagram Complete Presentation
SIPOC Diagram Complete Presentation
SIPOC ANALYSIS
S I P O C
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SIPOC ANALYSIS
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SIPOC ANALYSIS
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SIPOC ANALYSIS
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SIPOC ANALYSIS
1 2 3 4
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SIPOC ANALYSIS
S I P O C 10 20 30
60 50 40
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SIPOC ANALYSIS
During the Define phase of the DMAIC methodology or during the planning
phase of Kaizen events
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SIPOC ANALYSIS
S I P O C
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SIPOC ANALYSIS
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SIPOC ANALYSIS
BENEFITS
Defines the scope of work for a Identify the areas that are within or
project beyond the control of the team
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SIPOC ANALYSIS
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SIPOC ANALYSIS
SIPOC Map
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SIPOC ANALYSIS
SUPPLIERS
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SIPOC ANALYSIS
INPUTS
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SIPOC ANALYSIS
PROCESS
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SIPOC ANALYSIS
OUTPUTS
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SIPOC ANALYSIS
CUSTOMERS
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SIPOC ANALYSIS
CUSTOMERS
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SIPOC ANALYSIS
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SIPOC ANALYSIS
You receive inputs from your internal suppliers and send outputs to your
internal customers
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SIPOC ANALYSIS
Customer Feedback
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SIPOC ANALYSIS
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SIPOC ANALYSIS
Report results
Appreciate /
reward employee
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SIPOC ANALYSIS
Collect car
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SIPOC ANALYSIS
Price Paperwork
Delivery date
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SIPOC ANALYSIS
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SIPOC ANALYSIS
Notify Notify
Prepare Arrange Meet Close
applicant of interview Ask questions
questions room applicant interview
schedule panel
More than seven steps will make the process too detailed!
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SIPOC ANALYSIS
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SIPOC ANALYSIS
S I P O C
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SIPOC ANALYSIS
S I P O C
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SIPOC ANALYSIS
S I P O C
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SIPOC ANALYSIS
S I P O C
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SIPOC ANALYSIS
S I P O C
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SIPOC ANALYSIS
S I P O C
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SIPOC ANALYSIS
Who supplies What inputs What are the Who are the
each input? are needed by process customers of
the process to 1 outputs? each output?
meet the
customers' What is the
expectations? process?
Where does it
process finish?
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SIPOC ANALYSIS
Useful Questions
SUPPLIERS INPUTS PROCESS OUTPUTS CUSTOMERS
❖ Where does the ❖ Identify what is ❖ What are you ❖ What product ❖ Who are the
inputs of the needed for the producing with does the process customers of
process come process? the process? make? these outputs?
from?
❖ What effect do ❖ At what points ❖ What other ❖ Are they
❖ How do you the inputs have does the process outputs does the individuals,
communicate on the process start and finish? process make? departments,
requirements to and on the other processes?
the suppliers? outputs? ❖ How can you
summarize the ❖ What are the
❖ How do they process in few customers needs
affect the process steps (seven steps & requirements?
flow? or less)?
❖ What do the
❖ What are the ❖ Does the process customers expect
requirements for feed into another from each
each input? process? output?
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SIPOC ANALYSIS
Further Information
In your SIPOC analysis, you have created a top-level
process map showing the basic steps of the process
S I P O C
You may add the details to the process map that you will draw later
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SIPOC ANALYSIS
Further Information
Sometimes it is useful to display on the SIPOC map guides
to describe the process, and the resources that are
required to transform the inputs into outputs
Guides
Policies, procedures, specification, legislation, standards, objectives and targets
Resources
People, equipment, hardware, software, systems, tools and facilities
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SIPOC ANALYSIS
Further Information
Another SIPOC model is the SIPOC+CM
C stands for the constraints facing the process
M stands for the measures being used
Constraints
Such as the shortage in human resources or limited funds
Measures
Such as the number of defects or defective units
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SIPOC ANALYSIS
Further Information
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SIPOC ANALYSIS
Made with by
CITOOLKIT
The Continuous Improvement Toolkit
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