Good communication. Methods of communication.

Improving your communication skills can benefit your career, education, and personal
life.
Many of us communicate with people every day, whether in person or on the countless
digital platforms available to us. But how much of our communication reaches the audience
or person the way we hoped? Effective communication requires us to be clear and complete
in what we are trying to express.

What is effective communication?

Effective communication is the process of exchanging ideas, thoughts, opinions,
knowledge, and data so that the message is received and understood with clarity and
purpose. When we communicate effectively, both: the sender and receiver feel satisfied.
For communication to be effective, it must be clear (чистая), correct (правильная),
complete (завершенная), concise (краткая, лаконичная), and compassionate (отзывчивая,
сострадательная). We consider these to be the 5 C’s of communication.

Benefits of effective communication

The benefits of communication effectiveness can be witnessed in the workplace, in an
educational setting, and in your personal life. Learning how to communicate well can be a
boon in each of these areas.
In the workplace, effective communication can help you:
- Manage employees and build teams
- Grow your organization more rapidly and retain employees
- Benefit from enhanced creativity and innovation
- Build strong relationships and attract more opportunities for you or your organization
In your personal life, effective communication can lead to:
- Improved social, emotional, and mental health
- Deeper existing connections
- New bonds based on trust and transparency
- Better problem–solving and conflict resolution skills
- Say it with your body

How to improve your communication skills

Communication, like any other skill, is one you can improve upon with practice. Here are a
few ways to start improving your communication skills, whether at home or on the job.
1. Consider your audience.
Knowing your audience can be key to delivering the right messages effectively. Their age,
race, ethnicity, gender, education level, subject knowledge, and professional experience can
all impact how they’ll receive your message.
2. Practice active listening.
Active listening is the practice of giving your full attention in a communication exchange.
Some techniques include paying attention to body language, giving encouraging verbal cues,
and asking questions. Before executing (выполнение) your communication, be sure to
consider your audience and practice active listening to get to the heart of their needs and
desires.
3. Make your message as clear as possible.
Once you have successfully identified your audience and listened to their intentions, needs,
and desires, you may have something to communicate. To do this effectively, turn to the 5
C’s of communication to ensure your message is:
Clear
Correct
Complete
Concise
Compassionate
4. Use the right medium or platform.
Using the right medium or platform to communicate. Effective communication requires you
to consider whether you need to meet in person or an online meeting will suit. Is your
message casual enough to use WhatsApp, or would a formal email be more efficient
(эффективный)? If you are catching up with a friend, do you two prefer to talk on the phone
or via old-fashioned letters? Whatever you choose should be appropriate for you and your
current situation.

You might assess the priority level and the type of communication needed. By considering
your audience, practicing active listening, clarifying your communication, and choosing the
right medium or environment, you are well on your way to exercising communication
effectiveness.

Types of communication
There are five types of communication: verbal, non-verbal, written, listening, and visual.
VERBAL COMMUNICATION occurs (окерс) (происходит) when we engage
(вовлечены) in speaking with each other. It can be face-to-face, over the telephone or via
(вая) any social medias. Some verbal engagements are informal, such as chatting with a
friend in the cafe, while others are more formal, such as work meeting. Regardless
(независимо) of the type, it is not just about the words, it is also about the complexity
(сложность) of them, how we connect those words together to create a message, as well as
the intonation (pitch (высота), tone (тон), cadence (ритм), etc.) used while speaking. And
when occurring face-to-face they cannot be separated from non-verbal communication.,

NON-VERBAL COMMUNICATION What we do, while we speak, often says more than
the actual words. Non-verbal communication includes facial expressions, posture (поза), eye
contact and hand movements. For example, if you’re engaged in a conversation with
someone about any idea, it is important to pay attention to both: his words and his non-verbal
communication. Не might be in agreement with your idea verbally, but the nonverbal signs
tell the truth: avoiding eye contact, sighing (саин), scrunched up face, etc.

WRITTEN COMMUNICATION Whether it is an email, a contract, all forms of written

communication have the same goal to share information in a clear and concise manner. In
fact, poor writing skills often lead to confusion and embarrassment. One important thing to
remember about written communication, especially in the digital age, is the message stays
forever in the net. There are two things to remember: first, write well – poorly constructed
sentences and careless mistakes make you look bad; and second, be sure that the content of
the message is something you want to promote or be associated with for the long time.
LISTENING The act of listening does not often make its way onto the list of types of
communication. Active listening, however, is perhaps one of the most important types of
communication because if we cannot listen to the person sitting across from us, we cannot
effectively engage with them. Think about a negotiation (переговоры) – part of the process
is to assess what the opposition wants and needs. Without listening, it is impossible to assess
that, which makes it difficult to achieve a win outcome.

VISUAL COMMUNICATION We are a visual society. Televisions are running twenty-

four hours a day, Facebook is visual with videos, images, etc., Instagram is an image-only
platform, and advertisers use imagery to sell products and ideas. Think about from a personal
perspective – the images we post on social media are meant to convey meaning – to
communicate a message.