Kaji Abdul Meraj

Village & post office Kumarhat, P.S Baruipur

Dist- South 24 pgs, Pin - 743387
mirajkaji@gmail.com
Dob - 11th May 1990
Contact – 9830229228

Career Highlights:
 Over 6.8 years of experience in Customer Relationship and Retail Segment.
 Strong work ethic with a willingness to work hard. Ability to multi-task and handle various customer
requirements simultaneously. Extremely aggressive and self-motivated.
 Good Head-hunting skills, cold calling, networking and prospecting, participating in weekly
meetings/conferences with superiors to monitor progress and updates.
 Discussing with the ZONAL MANAGER/STORE MANAGER about the sales target, serving our customers with
high proficiency with the essence of polite gesture.
 Follow up with the customers, and backend team to generate sales lead, and making a strong
relationship with the customers.

 Responsible for maintaining good relationship with existing customers of the organization.
 Updating and maintaining the database for future requirements, generate daily reports and update them.

Skills:
 Effective Communication  Problem Solving
 Professional Relationship Building  Results Driven
 Strategic Sales Knowledge  Microsoft Outlook
 Flexible/ Adaptive  Microsoft Office
 Team Player  Operating System - Win 98, XP, 7, 8, 8.1, 10
 Multi-Tasking

Educational Qualification:
1. Passed Madhyamik in the year 2006 from W.B.B.S.E.
2. Passed Higher Secondary in the year 2008 from W.B.C.H.S.E.
3. Passed B.A in the year 2011 from University of Calcutta.

Technical qualification:
1. Diploma in fire & safety management. (WBME)
2. Basic Computer Education (CITA)

Work Experience:
1. Khosla electronics as back office executive. (2014-15)
2. Vodafone store as Retail Sales & Customer Service (2015-18)
3. Bharti Airtel as Retail Sales & customer service executive (2018-2021)
4. Firstcry store Sales & customer service executive (2022- working)

Language Proficiency:
English, Hindi, Bengali

Professional Experience:
KHOSLA ELECTRONICS (2014-15)
Khosla is a leading chain of electronic showroom in metropolitan kolkata. Around 10 Branches in the city,
Designation: Back office executive.
Daily Responsibility Includes
Preparing MIS Reports, and track the daily sales record of the entire branch. Needed to handle cash
throughout the day for all the payments made by the customers.

VODAFONE LIMITED, KOLKATA (2015-2018)

VODAFONE Limited, Kolkata, IN is a leading global telecommunications company with operations in 18
countries across Asia-Pacific, Europe, North America. Headquartered in Newbury,UK, the company's
product offerings include 2G, 3G and 4G wireless services, mobile commerce, enterprise services including
national & international long-distance services to carriers.
Designation: Customer Care Executive ,Retail Store.
Daily Responsibility Includes
 Providing Front Desk customer service sitting inside the Own Retail VODAFONE STORE.
 Used to take care of the various types of network issues of the customer’s SIM cards and issuing
duplicate SIM cards for the lost and rejected numbers taking customer’s authentication.
 Selling new high-rate post-paid connections on a daily basis every day.
Follow up with the existing customer as well as other service provider’s customers to increase sales
figure.
 Several meeting with the Store Manager, Zonal Manager and Circle Heads to discuss sales figure and
make a strategy to increase the monthly targets.

Bharti Airtel Limited, Kolkata, (2018-2022)

is a leading global telecommunications company with operations in 18 countries across Asia and Africa.
Headquartered in New Delhi, India, the company's product offerings include 2G, 3G and 4G wireless
services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services
including national & international long-distance services to carriers.

Designation: Customer Relationship Officer (CRO)

Daily Responsibility Includes:
 Providing Front Desk customer service sitting inside the Own Retail Airtel Store.
 Used to take care of the various types of network issues of the customer’s SIM cards and issuing
duplicate SIM cards for the lost and rejected numbers taking customer’s authentication.
 Selling new high-rate post-paid connections on a daily basis every day.
 Preparing MIS Reports for the Customer Acquisition Forms (CAF) everyday.
 Used to get leads from online sources, discussed with the appropriate plans for specific customers and
after convincing closing the leads by visiting onsite customers at their places.

Firstcry pvt ltd Store (2022- working)

FirstCry is an Indian e-commerce company, headquartered in Pune. The company, launched in 2010,
initially focused on baby products retailing. In January 2020, the company had over 380 stores across
India
Daily Responsibility Includes:

Directs customers by escorting them to racks and counters; suggesting items.

Advises customers by providing information on products.
Processes payments by totalling purchases; processing checks, cash, and store or other credit cards.
Contributes to team effort by accomplishing related results as needed