SHANNON SCOTT

🕿 949-691-9457 🖂 shannonscottpm@gmail.com ⌂ Orange County, CA

https://www.linkedin.com/in/shannon-scottpm/

IT PROJECT MANAGEMENT | PLANNING & BUDGETING | TEAM LEADERSHIP

Stakeholder Management | Communication | Complex Problem Solving

Qualified and dedicated IT Project Manager with a background in IT Helpdesk owning all stages of project lifecycle from
inception through monitoring and closing to deliver projects that exceed expectations on time and on budget. Seeking a
new challenge and greater responsibility in IT project management, where my experience will drive client-facing
projects.
CERTIFICATIONS
ITIL v3 Foundation CSM (Certified Scrum Master)
CompTIA Project + PMI-PMP (in progress)
CORE COMPETENCIES
▪ Firewall & Switch & Router ▪ Windows Desktop & Laptop ▪ Cloud Migration
deployments rollout
▪ M365 Migration ▪ Staff & Vendor Management ▪ Wi-Fi AP deployments
▪ Office & Datacenter moves ▪ IT infrastructure refresh ▪ Windows Server refresh

PROFESSIONAL EXPERIENCE

Delta Dental of Washington | 08/2022 -02/2023 (CONTRACT)

IT Infrastructure Project Manager
▪ Manage projects to deliver results within the agreed scope and schedule, prepare and update project plans, status
reports and conduct operational meetings for mergers and acquisitions.
▪ Communicate regularly with business owners, and other project stakeholders to appraise all regarding status of the
project.
▪ Meet quality standards and the production of expected deliverables during all phases of the project life cycle.
▪ Coordinate project team(s), assign responsibilities, identify appropriate resources and develop schedule to ensure
timely completion of the project.
▪ Develop and present meeting materials such as PowerPoint presentations, schedules, RAID Log and Action item list.
KEY PROJECTS:
o Network Refresh: Developed a project plan to refresh the existing +45 firewalls & switches for the company
acquisition, lead the migration &merging of the network infrastructure and lowered the labor costs by 50%.
o AD & M365 Migration: Created a project plan, conducted meetings with the client and 3 rd party
vendors,gathered pre-migration needs for successful execution of the project. Investigated and involved with
3rd party IAM applications (CyberArk, Okta etc.) for successful migration.
o Cloud Migration: Worked with multiple engagements ,migrating platforms and applications to the cloud,
developed and executed activities related to end-to-end project management, including project plans, action
item list and RAID Log.Migrated +80 Windows servers to the AWS.
TATA Consultancy Services | 03/2022-7/2022(CONTRACT)
Los Angeles Times (End Client)
IT Infrastructure Project Manager
▪ Created, updated, and delivered MS Project Plan, Requirements Gathering , Action Item Tracker, and Risk Log for
all projects and manage onshore and offshore teams for all phases of projects including initiating, planning,
executing, monitoring and closing.
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▪ Initiated and administered all internal and external project meetings including kick off, closeout and recurring status
meetings and provided scheduled reports to both internal and external Stakeholders.
▪ Conducted project planning, execution, controlling, and closing activities in accordance with PMO applying Waterfall
or Waterfall/Agile hybrid methodologies.
KEY PROJECTS:
o iPhone Refresh: Upgraded and managed +200 iPhone device refresh, increasing user efficiency by 80% and
completed data migration for +300 end users.
o Intune Rollout: Rolled out Microsoft Intune for +500 Windows & Mac machines to control company data
securely for Windows 10/11 machines for Endpoint Management, increasing company security by 85%
o Google SSO &Workspace Migration: Replaced Azure SSO with Google SSO to offer +500 users one, user-
friendly way to access all their applications for a better user availability & experience.
o Network Refresh: Replaced +200 Juniper switches with Cisco nearing their end-of-support nationwide and
improved network security, performance, and management capabilities with new technology by 90%
o Email Signature Upgrade: Created and organized email signatures and branding for +300 users, managed
organization-wide email signatures implementation in Microsoft 365.Used Azure Active Directory user
properties and attributes to trigger specific signature rules.
NexusTek | 04/2020-03/2022
IT Infrastructure Project Manager
▪ Oversaw the planning, execution, and control of multiple projects ranging from $10,000 to $500,000 to successful
completion in the MSP environment.
▪ Maintained, monitored, and actively reported project status to all project stakeholders, scheduled and facilitated all
project meetings, identified project team and responsibilities, and served as a single point of contact for projects.
▪ Ensured adherence to project management processes and best practices as defined by IT PMO, addressed, and
resolved project risks and roadblocks while securing resources to efficiently complete deliverables.
KEY PROJECTS:
o Successfully managed, implemented, and executed the following projects concurrently which increased the
PMO department’s revenue by 95%.
o Firewall & Switch deployments (+40 projects)
o Office & Datacenter moves (+5 projects)
o SAN, Datto Backup, Windows Server & Desktop refresh (+60 projects)
o Wireless Access Point deployments (+10 projects)
o Microsoft Teams, Office 365 migrations, MFA DUO Deployments (+35 projects)

UPWORK | 01/2020-04/2020 (CONTRACT)

IT Project Manager
▪ Planned, directed, and coordinated activities to ensure project goals and objectives are met within time frames and
budget parameters.
▪ Monitored and summarized progress of projects and prepared status reports for the clients.
▪ Initiated and maintained accurate and timely documentation of client environment, issue resolution, client
communication, time, and expense tracking.
KEY PROJECTS
o Successfully managed, executed, and coordinated Windows Server 2008/2012 to 2016 Migration for 50+
Windows servers which increased operating efficiency by 95% upon project completion.
ESSEX PROPERTY TRUST| IRVINE, CA | 10/2019-12/2019 (CONTRACT)
IT Project Manager
▪ Managed the day-to-day project activities and resources and chairs the project management team meetings.
▪ Provided direction, prioritization, and conflict resolution in managing project teams to accomplish project.
objectives and managed vendors and consultants and held them accountable for their deliverables.
▪ Reported on project success criteria results, metrics, test, and deployment management activities.
KEY PROJECTS:
o Successfully planned, coordinated, and executed Windows 7 to Windows 10 migration for 950+ desktops &
laptops in three months which improved operating efficiency by 95%
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o Integrated and used Cisco Meraki and SCCM tools for the project quality control to assess the output and
determine whether they meet the accepted criteria for project completion.

METASOURCE | ANAHEIM, CA | 01/2018 – 10/2019

IT Project Manager
▪ Managed, oversaw, and directed project teams including setting priorities, scheduling, and coordinating.
▪ Provided weekly and monthly reporting on all project deliverables, schedule, and cost. Prepared kick-off meetings,
project plans, meeting agendas, issue logs, risk assessments, documents business decisions.
▪ Worked closely with the delivery team on test planning and timely defect resolution for overall quality.
KEY PROJECTS:
o Successfully led, managed, and completed transition of local office and IT Infrastructure to a new location,
bringing the project to close 3 days ahead of schedule while rising above quality standards.
o Tracked, managed, and coordinated migration of +200 users’ email, skype for Business Online and Microsoft
Teams accounts into Office365 Cloud environment.
IT Helpdesk Engineer
▪ Managed the swift resolution of incidents in helpdesk ticketing system for 1K+ users, leading to an 50% decrease in
ticket response times and an 90% upturn in user satisfaction ratings.
▪ Guaranteed high availability of Microsoft Network and other vital systems impacting up to $1M in revenue.
▪ Built, configured, deployed, and administered Windows 2012/2016/2019 servers, diagnose and fix system outages.

IT Helpdesk Engineer (Various Companies) | Orange County, CA | 2010-2018

▪ Built, managed, and administered +300 Windows Server 2008/2012/2016 for prospective clients.
▪ Diagnosed, troubleshot, and fixed Windows desktop 7/10, network printers & scanners for the local businesses.
▪ Provided after hours on-call support for 700+ Microsoft Windows server environment and operated in a datacenter
environment, ensuring 99.9% or better uptime for the client services.
EDUCATION
Western Governors University, Salt Lake City, UT
Master of Science – Information Technology Management
Western Governors University, Salt Lake City, UT
Bachelor of Science – Information Technology (Cloud and Systems Administration)
ADDITIONAL CREDENTIALS
TECHNICAL SKILLS Microsoft Project, Microsoft Office, SharePoint, Waterfall, Agile, Office 365, Smartsheet,
ConnectWise
VOLUNTEERISM Second Harvest Food Bank
INTERESTS Bicycling, Traveling