Kanakadurga Chennapragada

+91 9160847658
kanakadurga.chennapragada@gmail.com

SUMMARY:
To work in a progressive organisation which can expand all my knowledge and provided me exciting
opportunities to utilize my skills and qualifications to produce result fidelity.
Willing to learn, implement and demonstrate my capabilities and take up new challenges to grow with the
organization as a confident contributor

TECHNICAL SUMMARY
Programming languages: C, CORE JAVA, SQL
Web Technologies: HTML, JAVA SCRIPT, CSS, J Query, AJAX
Frameworks : ANGULAR JS, BOOTSTRAP

PROFESSIONAL EXPERIENCE
SITEL INDIA PVT LIMITED, HYDERABAD , INDIA
2019 JUN – Till date

Customer Service Professional - Non Voice

Description:
Highly amiable customer service professional in a semi-voice process known as ALLY in Sitel
India Pvt Ltd with experience in claims, account management operations with financial collections of
quality control department and bpo industries. I am dealing with four wheeler loans in a non-voice
platform
Roles:
● Expertise in resolving customer issues and escalated to supervisor as required.
● Had work experience in using different tools.
● Need to check all the required data to process customer issues.
● Need to check the accounts by using excel backtracking methods.

EDUCATION
MCA-Master of Computer Applications -Secured 85% 2014-2017
B.Sc in computer science in 2012- Secured 72% 2009-2012
Higher Secondary education(intermediate Board)- Secured 85% 2007-2009
School of Secondary school (ssc board)- Secured 85%. 2006-2007

ACHIEVEMENTS
● CSP Of the process for the month of Oct 2020
● Shining Star for the month of Dec 2019