Eyewear Insurance

Protection & Benefits for Spectacles and the Buyer

Eyewear Insurance
Offers an eyewear protection plan to drive
revenue & customer loyalty

Deliver exceptional customer experience

and peace of mind to your customers

Increase brand awareness, customer loyalty

and revenue with every transaction
 Insurance your customers will love
An Eyewear Insurance plan designed keeping your customers in mind.
It’s simple and covers everything that really matters

Covers all kinds of eyewear from accidental damages

Damage to glasses
Breakage of Frame
or lens

Applicable on both eye

glasses and sun glasses
Covers the cost of
repair and replacement

Theft & burglary

 Purchase Journey

Online Customer can buy

journey ‘Eyewear Insurance’ Insurer + Underwriter
with a simple opt in

PRODUCT

Policy issued in
real time
Select Size
10 11 12

ADD TO BAG

ADD EYEWEAR Policy issued

INSURANCE

Customer visits your

Insurance successfully
online or retail store
purchased along
& selects the eyewear
with the eyewear
of his choice

Salesperson can
upsell
‘Eyewear Insurance’
Offline Policy management
journey
 Claims Journey
Completely online, automated & cashless claims experience
designed to drive repeat purchase
Uploads KYC documents,
product photos & a video
explaining reason for damage
& a bill copy by using our
Your Mobile Number real-time OCR tech
view policy Raise a Claim
Scan invoice
Upload KYC Doc
Upload eyewear photo
Shoot selfie video
Customer logs in on the
Symbo App & selects the policy Submit
assessment. TAT of 48 hours
to claim for damage
CLAIM APPROVED
Approved claim amount is
disbursed in the form of a digital
‘Brand Voucher’ which can be
redeemed online or in-store
Claim Details
view policy
Claim Request Successfull
CLAIM REJECTED
In case a customer raises
Request sent to our an issue, Symbo escalation
team reviews the case,
claims specialist for
ensuring complete customer
satisfaction!
Symbo’s Proprietary CoverGateway
Powerful API platform with pre built integrations to issue coverages in real time

Online
Store

Symbo
CoverGateway
API
INSURANCE
Retail
PORTFOLIO
Store
Custom POS
Terminal

POINT OF SALE
INTEGRATIONS MULTIPOLICY UNDERWRITER
BIDDERS INTEGRATION
Symbo’s Insurtech, in a nutshell

Compounding
revenue
Insurance Seamless program
distribution development
Accelerated Frictionless customer
time to market experience

Partner Insurance
Brand Carrier
EMBEDDED
DISTRIBUTION
DOCUMENT
GENERATION LOSS
RISK
IDENTIFICATION PREVENTION
QUOTE, BIND
PAYMENT DATA DATA
& ISSUE
PROCESSING INGESTION ANALYSIS

API RATING RATING

CONNECTIVITY AUGMENTATION UNDERWRITING
SECURITY

POLICY
SANCTIONS MANAGEMENT
Partner Analytics Dashboard
Key insights like policy issued, claims raised, claims processed are visible to partners

Search Shashank Vichare

Dashboard

Dashboard

Total claims
7
Total
2
Certificates
75% 50%

Policies pending

Total certification
done Total premium till now 4592754
Total sales Total claims made 7653
Total policies
Total rejected claims 342

Total approved claims 7366

Total premium Average Charts

till date

936394
3000

2500

2000

1500

1000

01 02 03 04 05 06 07 08
The Specifics
Most insurance products have certain riders and conditions, so do we.
We just make it simple to understand

What is not covered?

Eyewear older Normal Wear User’s

than 1 year and Tear Negligence
Eyewear older than 1 Damages due to Loss or damage due
year are not insured normal wear and tear to misplacement,
under eyewear is not covered reckless use, willful
insurance or intentional conduct
is not covered
Lenskart Customers are loving Symbo
Over 45% of in-store customers are opting for Symbo’s Eyewear Insurance

45% 4 weeks
Overall Attachment Rate Implementation Period

~25% ~10%
Increase in AOV Incremental Revenue

What customers say about us

Mohan S
(Lenskart customer, Mumbai)
5 stars to lenskart & Symbo’s services on my
insured spectacle. From buying to claiming the
policy I had to do zero paperwork!
 Thank You

Our Insurance Partners:

and many
more

Our Products:
and many
more

Eyewear Cycle Shoe Marine Health

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