STANDARD OPERATING PROCEDURE (SOP)

Process Name: Date Created: Date Approved: Process ID:

Action against 01 /01/2023
defaulters

Responsible Audience: Remarks:

PMO, security, SDP, and residents

Purpose/Goal:
To guide the responsible audience with regards to the action to be taken against defaulters at The
Ridge

Standard Operation:
1. Introduction:
a. Invoice is issued quarterly at the portal.
b. Invoice for the new quarter is issued at least 3 days before the start of that quarter.
c. Late payment charges are generated on the last day of that particular month.
d. The reminder is sent every 7 days before late payment charges are generated.
e. No late payment charge is generated for units under SDP.
Issue invoice
quarterly 01/01/2023

1st reminder 15/01/2023

LPC Jan 2023 31/01/2023

2nd Reminder 01/02/2023

LPC Feb 2023 28/02/2023

Another 2 weeks
have passed, if no
payments after one Tribunal
month, we need to
action further.

2. Action to be taken against defaulters:

a. To immediately post a notice that is available in the portal, on notice board and inside the
lift. The contents are:
i. Residents will be contacted via call, text, email, visit and/or other effective
communication method after issuance of the first reminder.
ii. Residents will be defined as defaulters when their units have more than 3 months of
outstanding (1 quarter + 1 month).
iii. The following actions will be taken by PMO against defaulters effective on 1/1/2023.
b. To send hard copy statement of account to the defaulter’s address.
c. To block the defaulter’s access card from accessing the facilities and/or other floors.