GHR-010

POSITION DESCRIPTION (10 April 2013)

Job Title Cleaner

Authority Level J
Division Specialised Services Reports To Duty Supervisor/Leading
Hand
Location Date Reviewed 18/06/2014

POSITION SUMMARY

Report directly to the Duty Supervisor/Leading Hand and is responsible for ensuring the cleaning services provided are
completed to the highest standard and to customer satisfaction.

ORGANISATIONAL ENVIRONMENT

Key Account Manager

Site Supervisor

Duty Supervisor/Leading Hand

Cleaner

NETWORKING RELATIONSHIPS
To achieve the objectives of this role, the incumbent is dependent on the following internal and/or external networks;
Internal: External:
• Customer Service Manager • Unions
• Leading hand • Client staff
• Cleaners • Rehabilitation provider
• Risk Management Department
• Trainer

KEY ACCOUNTABILITIES
Key Result Areas: Tasks :

Maintain good customer service relations
• Completing the tasks outlined in the Site Safety Plan for which they are
responsible
• Follow instructions given by the Leading Hand or Site Supervisor
• Clean up equipment and place in order at the end of the shift
• Attend to requests made by the leading hand and / or the Customer
Service Manager
• Work in a manner which does not disrupt the customer or the customer’s
patrons
• Perform high standard of cleaning tasks as directed
• Follow instructions given by the ISS Manager
• Work in a manner that does not disrupt the customer or the customer’s
clients
• Complete all tasks outlined in the appropriate Work Schedule
• Cooperate with management in the implementation and maintenance of
ISS HSE policies and procedures/ISSafe
• Identify and record any issues relating to the provision of service in the
Communication Book

GPP-HR-001 & 001A Page 1 of 2

Revision No. 2
Uncontrolled document when printed
 GHR-010
POSITION DESCRIPTION (10 April 2013)

Maintain a high standard of cleaning per
contractual requirement
• Make suggestions to improve workplace safety or cleaning operations to
the ISS Manager
• Communicate on a daily basis with the client representative to ensure that
satisfactory services are being provided and to inform of any maintenance
requirements on site
• Complete periodic cleaning as scheduled and complete and sign off the
periodic schedule provided in the Site Operations Folder.
• Contact the ISS Manager should there be any problems with any of the
tasks listed above

Contribute and participate in continuous  Actively seek opportunities to enhance ISS processes and
improvement opportunities implementation ideas for ongoing improvement of the ISS Business
Management System.
 Perform additional responsibilities as requested.
HSE RESPONSIBILITIES
“Refer to the attached HSE Responsibility, Authority and Accountability Matrix”

PERSON SPECIFICATION – Competencies Required for the Position

Competencies/Qualifications Experience
Essential: Essential:
• Ability to communicate • Demonstrate competence in safe work practices
• Demonstrate understanding of their HSE and Workers • Understanding of the cleaning industry
Compensation responsibilities

Desirable: Desirable:
Certificate II & III Asset Maintenance

ISS CORE HERO VALUES

All ISS employees should display the following core HERO values:
HONESTY We Respect
Our honesty is not negotiable. We respect our customers, our colleagues and our company – honesty comes first.
ENTREPRENEURSHIP We Act
Action speaks louder than words. All our employees have a “licence to act” and are expected to do so.
RESPONSIBILITY We Care
Indifference is immoral. We care about what we do and how we do it.
OUR QUALITY We Deliver
We are professionals with a passion for quality. We deliver on our promises.

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APPLICANTFNAME APPLICANTLNAME

GPP-HR-001 & 001A Page 2 of 2

Revision No. 2
Uncontrolled document when printed