OGL 481 Pro-Seminar I:

PCA-Choosing an Organization Worksheet

Worksheet Objectives:
1. Identify an organization and situation you want to study over the remainder of the course.
2. Describe the organization and the situation

CONFIDENTIAL

1) Name and describe your organization.

The organization’s name is Life Time. Life Time’s mission statement is, “to provide an

entertaining, educational, friendly and inviting experiences of uncompromising quality

that empowers everyone to live a healthy and happy life” (Akradi, 2023). Life Time is a

public corporation with around 13,000 employees and over 155 locations. The corporate

headquarters are in Chanhassen Minnesota with a single CEO and founder, Bahram

Akradi. The corporation focuses on constructing and creating luxury health destinations

throughout the United States and Canada for the use of members of all ages. Each Life

Time location has similar programing and departments in each destination with a few

including selective options. Typical programming and departments include personal

training, small and large group training, the LifeSpa, the LifeCafé, Kids Activities, and

Aquatics. The company is also experienced in real estate development and looking to

grow programs for “Life Time Living” and “Life Time Work” (Akradi, 2023).

2) Describe your role in the organization (it can be an internal or external role).

I have an internal role in this organization as a Kids Leader. I have been employed at the

organization for ten years in September holding various roles throughout my tenure. My

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 current role is to manage a team of 50-100 team members while overseeing kids’

activities such as summer and school break camps, daily childcare while parents and

guardians are within the facility, plan and deliver member events such as parent’s night

out or specialty events like Dazzle Dance, host birthday parties, and manage a rock wall.

I am also required to connect new members to activities, maintain a positive contribution

margin, and facilitate team learning and education requirements.

3) Describe the situation, including information you think the will help the reader

understand the most important elements of the situation. (This will require

selectivity: part of the art of case writing is separating the essential facts from the

mass of information that might be included).

Life Time opened on the public stock market in October of 2021. Since going public,

there have been changes in organization structure. Since going public incremental

changes include department goals, elimination or change of positions, individual

responsibilities, and incentive metrics. The change most important to this situation is the

role responsibilities of Personal Training Leaders (PTLs). In November of 2022 there

was communication that PTLs will no longer be receiving salaried pay effective January

1st, 2023. To be paid, each PTL will need to create a ‘book of business’ and personally

deliver on a minimum of 85 training session each month with an hourly base pay. The

PTL at my location did not agree with this change and has been employed for ten years

with earned paid time off (PTO) in accordance with policy. This individual takes a trip

every January to visit family in another country for two weeks. According to vacation

time policy, only twenty hours of PTO will transfer to a new calendar year. Previously

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 there was an agreement between the individual and General Manager to utilize his PTO

in January regardless of policy for his pay to not be affected. Since the new role

requirements (effective January 1, 2023) this was no longer an option. Due to efforts of

the General Manager, there was an exception made in order for the PTL to be paid over

his trip similar previous years. The PTL left for his trip January 2, 2023. On January 8,

2023, there was a comment made by the PTLs significant other on a social media

platform in response to one of the executives that was distasteful towards the executive

and company. After the post was made the executive called the General Manager and

said to have the significant other delete the post. The post was not deleted as the PTL and

significant other were unreachable. There has since been communication with Human

Resources to remove the PTL from the position. The PTL will return to work from

vacation on Monday, January 16th, 2023. This situation does not directly apply to my

position however I was made aware by the General Manager of the situation upon

discovery and was in the room when the call between the General Manager and Human

Resources took place.

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 Resources

Akrodi, B. (2023). Established with a vision to create healthy, happy lives. MediaRoom.

Retrieved January 25, 2023, from https://news.lifetime.life/