Ajay Kumar Pandey

Pune | +917030822007 | Ajaypandey2008@gmail.com

PM Consultant at Capgemini technology services India limited

Experience Summary:
Fourteen years of experience in Project Management (Change management, Agile Methodology
and Scrum Master), Business Analysis, Service Management, Resource & Operations Management,
Customer Relationship Management, SLA & Contracts Management in the IT industry.

Primary expertise Related experience Qualifications Client List

 SAFE Agile Certified  Requirements Gathering  MBA- Full time  Aviva Life
 Project Management  Gap Analysis  Electronic Insurance
 ITIL Foundation  Governance & Engineering  Kemper
 Scrum Product Owner Compliance  Tawuniya
accomplished with  Tracking & Updating Insurance
CSPO- Certified Scrum Product  Performance Reporting  Credit Suisse
Owner certification  Transition Management Bank
 Change Management  Risk Management  Barclays Bank
 Scrum Master  Budgeting & Forecasting  Other Leading
Banks in
Europe/Singap
ore

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Professional Experience with Capgemini:
Worked Ten months as Project Manager Consultant at Chubb Insurance
 Responsible for strategy development, planning, generation of reports, communication of
status and defect management to coordinate development, test, and implementation
activities.
 Experience of working successfully in stringent deadlines by coordinating geographically
diverse teams and demonstrated success in delivering complex projects.
 Assessing the change impact - Conducting change impact analysis, change readiness
assessment, stakeholder analysis
 Stakeholder Engagement - Identifying change resolution through resistance management,
risk mitigation, communicating benefits of change
 Supporting training efforts and Facilitating Change Adoption
 Stakeholder Management and Engagement including stakeholder buy-in / agreement on the
change approach, accountabilities and ownership for key transition activities and change
outcomes.
 Oversee the design, execution, and business ownership for the transition activities to ensure
the success of transition and long-term sustainability of the change outcomes.
 Develop a Learning Plan and any required training content to support changes and complete
or oversee completion of a Learning Needs Analysis and suite of learning interventions.
 Provide day-to-day leadership, direction, coaching and support to a reporting team of change
management professionals with varying levels of experience and seniority.
 Proactively manage risk, meet all policy and compliance requirements, perform controls;
adhere to Process and Procedures pertinent to role, and escalate events, issues, or breaches
as they are identified (risk accountability forms part of all roles, as everyone is responsible for
managing risk and compliance).
 Manage the ITSM Change and Release management process enhancements and work with
team to ensure current processes are enhanced to meet
 Guide SME/DPO with root cause analysis using standard technique 5 Why and draft
improvement proposal

Worked Eleven Months as Project Manager and Change Manager with Aviva UK
Designation – Sr. Consultant – Agile Scrum Master (Jun’21 – April 22)

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  Follow Agile and Waterfall project management methodologies to ensure complete,
documented deliverables, controls, issue resolution, risk mitigation, etc
 Establishing the change management process and document it
 Define project processes, tools, and standards on what needs to be done and how
 Create project process documentation, educate/train project team members and stakeholders
on processes, and will continually improve, update, and enhance the process
 Software service, reporting group creations, custom created dashboards & business
transactions as per client request.
 Setting up alert /incidents, thresholds as per request.
 Creation/deletion/modification of User account, Groups, and permission as per client request.
 Creating and updating the monitoring profile document and summary documents /
documented the technical break issues and store it in ensemble.
 Tracking, Status reporting, Training co-ordination, Resource requirements tracking,
Coordination of delivery reviews, MoMs, Contract renewals, Support to Billing formalities,
Resource on boarding formalities, Team access credentials initiation/deletion, and able to
coordinate with the support groups
 Protecting the team from outside interruptions and distractions.
 Review and update the release constraints of scope, date, and budget.
 Sprint planning meetings – Protect the team from over-committing and scope creep. Aid in
estimation and sub task creation.
 Sprint reviews & Retrospectives – Participate in the meeting, capture feedback, and
incorporate the changes.
 Board administration – Work as the administrator of the scrum board. Ensure that cards are
up to date and the scrum tool, Jira software or otherwise, is working well.

Professional Experience: 6+ Years with Cognizant:

Cognizant Business Consulting. Client: Kemper (USA)
Designation – Consultant – Customer Requirement Management (June’20 – Mar’21)
Cognizant Business Consulting. Client: Tawuniya Insurance (Saudi Arabia)
Designation – Consultant – Project Manager (Sept’19 – June’20)
Cognizant Business Consulting. Client: Credit Suisse (EUROPE)
Designation – Consultant – Product Owner and Scrum Master (Sept’18 – Mar’19)
Cognizant Business Consulting. Client: Citi Group (US)
Designation – Consultant – Change Manger and Operation excellence (Sept’17 – Sept’18)

Cognizant Business Consulting. Client: Credit Suisse (NA, APAC, EMEA and Switzerland)
Designation – Consultant – PM & Scrum Master (April’15 –April17)

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Profile Summary – Project Manager, Scrum master and Requirements Gathering, Change
Manager
 Developed Stories, reviewed scenarios and ensured traceability.
 Created reporting infrastructure/dashboards for business process management and data
mining.
 Standups - Facilitate daily standups (or the daily scrum) as needed.
 Helping software development teams apply the Scrum framework.
 Planning deliverables and helping teams monitor performance.
 Resolving issues that hinder the teams’ work.
 Draft key objectives and results, strategies and apply the data for the product to make
business decisions.
 Possess a fundamental understanding of end-to-end customer experience integration and
dependencies.
 Develop and maintain an appropriately prioritized backlog of user stories for implementation.
 Walking the product owner through more technical user stories
 Project Governance, Monitoring and ensuring on time task closure.
 Facilitating the daily standup, setting up retrospectives, sprint reviews or sprint planning
sessions
 Helping the team maintain their burn down chart.
 Used Jira for tracking requirements, prepared the Initiatives, Themes, Stories and Epics.
 Responsible for strategy development, planning, generation of reports, communication of
status and defect management to coordinate development, test, and implementation
activities.
 Experience of working successfully in stringent deadlines by coordinating geographically
diverse teams and demonstrated success in delivering complex projects.
 Good stakeholder management skills. Experience of working successfully in stringent
deadlines by coordinating work between Onshore – offshore teams and demonstrated
success in delivering complex projects.
 Provide the project and supported businesses with day-to-day change management
leadership and subject matter expertise.

HCL Infosystems Ltd

Senior Executive: –BA/BD/PMO Consultant (Dec 2011– April 2015)

Profile Summary – PMO, Bid management, Operation Management, Rfp Risk Management, asses
possible recommendation, preparation of various flow charts for different sub processes, using
various applications.

 Organizing, managing, and leading multiple project implementations in a fast-paced IT

environment across multiple functional teams.
 Defining and managing large scale project proposals and plans. Execute to plan and deliver
within budget and on time.
 Ensuring Customer satisfaction and handling client communication including weekly status
calls.
 Managing and technical anchoring of the team including their task scheduling, rating and
management.
 Tracking and reviewing teams performance by conducting periodic review for all the areas
and ensure they adhere to the delivery schedule and other objectives.
 Project estimation and handling pre-sales calls when required.

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  Engage departments and teams to secure support to meet the needs of the proposal, for
example, lead architect, technical design, and solution managers; service lines; network, data
centre or security specialists, product management, procurement, HR, contract management
and rollout teams.
 Utilize all existing organizational standards templates, processes tools and processes where
applicable.
 Follow the RFP guidelines, requirements and timelines for the tender process and participate
at all internal and external meetings and buyer presentations.
 Prepare and finalize all proposal documentation, governance, reporting, PMO and cross
functions activities, schedules and Gantt charts, and document and manage all risks,
opportunities, assumptions, and project constraints.
 Organize and make available a shared project folder for all project related documentation,
contractual documents and Q&A and responses.
 Schedule regular status meetings with the project team to ensure they will meet agreed
internal milestones and proposal deadlines.
 Ensure all customer obligations have been identified and product and service acceptance
criteria have been documented.
 Lead RFP related due diligence activities to gather data that is important to help finalize the
solution and costs.
 Perform the necessary contract reviews together with the contract’s manager and legal
teams.

Redington India Limited

Product Sales Specialist (June 2009– July 2011)

 Business Process Re-Engineering & Process Management:
 Channel Management & Demand Management.
 Other operations management Activities.
 Consulting different available solution on IBM.
 Good understanding of IBM licensing.
 Product Specialist/Business Development.
 End to end Software and Order Processing.

Education:

MBA (full time) in IT & Marketing, from IIMM Pune 75% (2009)
B. Tech (full time) in Electronics from IERT, Allahabad, 67.8% (2007)

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