PROJECT

PORTFOLIO

BSBXCM501
LEAD COMMUNICATION
IN THE WORKPLACE
First published 2020

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Business Works is a series of training and assessment resources developed for qualifications within the Business Services
Training Package.
 Contents

Section 1: Guide workplace communication 6

Section 2: Engage in workplace communication and negotiation 9
Section 3: Review communication 13

BSBXCM501 Lead communication in the workplace V1.0 modified Dec 2021 |

Student name: Alex PISCONTE

Assessor:

Date: 2022

Business/organisation you Worlducation

are basing this project on:

BSBXCM501 Lead communication in the workplace V1.0 modified Dec 2021 |

 Section 1: Guide workplace communication
Describe the business or
organisation you are basing
this project on.
What is the name of the
business/organisation?
Which industry is it part of?
What are the main activities in
the business/organisation?
What are the broader
organisational objectives and
goals?
Summarise organisational
policies and procedures
Which policies/procedures are Organisational Policies and Procedures
applicable to your project/issue
and/or workplace
communication?
How are they applicable?
Attach policies/procedures to
your portfolio.
Summarise legislative
requirements
Which legislation applies to
your project/issue and/or
workplace communication?
How do they apply?
Research information needs of
the business/organisation
Provide a written summary of
your research.
What are the internal
information needs?
What are the external
information needs?
What is the name of the business/organisation?
Worlducation is a social startup that manufactures tablet computers for
primary school students.
Which industry is it part of?
Technology industry
What are the main activities in the business/organisation?
Works to improve student engagement and education by concentrating
on producing software, content, and activities in the same way that
hardware is made. Changing the company approach from B2B to B2C,
or business-to-business to business-to-consumer.
What are the broader organisational objectives and goals?
Worlducation aims to change the way children learn at school by
implementing artificial intelligence technology that can follow up on
each child’s progress and adjust to their needs as they learn, creating
the optimal path learning experience.
Which policies/procedures are applicable to your project/issue and/or
workplace communication?
How are they applicable?
Organizational rules and procedures offer standards for decision-
making and how work should be done inside an organisation.
Increased openness, accountability, uniformity, and stability are the
outcomes of having clear, well-written policies and processes.
The Australian Human Rights Commission Act 1986 (Cth)
The Australian Human Rights Commission Act of 1986 (Cth) forbids
discrimination in the workplace based on a person's religion, political
views, national origin, national extraction, socioeconomic background,
medical history, criminal record, or involvement in a union.
 Internal data is information gathered from within the business
to aid in decision-making for efficient operations. This data is
crucial to determining if the company's existing plans are
effective or if changes need to be made.
 External information is any information that is accessible to
stakeholders outside of the organisation. Organizations
providing community services must be able to recognise their
internal and external information needs. It is possible to
determine these information demands using a variety of ways.
BSBXCM501 Lead communication in the workplace V1.0 modified Dec 2021 |
Are there any special
needs/diverse cultures to
consider?
How do the needs relate to
broader organisational goals?
Which sources did you use to
obtain information (at least
three, including digital
sources)?
How did you extract relevant
information from minor
references?
Attach proof of your research
sources (e.g. internet search,
video of interview) to your
portfolio.
 Worlducation has clients from other countries, such as
Portugal and has a factory in Hong Kong, so it is important to
consider the type of communication and their cultures.
 The organization's goals include transforming how students
learn in the classroom via the use of technology; this is related
to our desire to find communication channels to enhance
service to our client in Portugal, where we have the greatest
distribution of tables.
 https://www.toppr.com/guides/business-communication-and-
ethics/intro-to-business-communication/internal-and-external-
communication/
 Sources Case study

Develop communication Communication protocols

protocols
Goals: To enhance and streamline communications (internal and
Consider the identified external) to reinforce the vision and strategic priorities.
information needs and
Tools: Platforms, channels, and tools to improve information sharing
organisational goals to develop
and collaboration between all staff members.
at least two communication
protocols. Context: Staff members

Adapt the protocols (e.g. by Communication protocols

using a different colour or font) Goals: Manufactures tablet computers for primary school students.
to address at least two different
contexts (e.g. deaf Tools: Technology
employees). Context: Clients
Attach your protocol (including
adaptations) to this section of
the portfolio.

Support and implement

developed protocol(s)
Prepare at least two different
materials (e.g. intranet post,
poster, video, checklist etc.) to
support and/or implement the
developed protocols.
At least one of your materials
should use digital technology.
Make sure the materials direct
others to adhere to
organisational communication
requirements.
Implement the materials in the

BSBXCM501 Lead communication in the workplace V1.0 modified Dec 2021 |

workplace (e.g. upload an
intranet post, place a poster on
the notice board).
Attach proof of the
implemented materials to this
section of the portfolio (e.g.
photo of poster on notice
board).

Mentor others to achieve  All Staff

communication goals
Who are you mentoring?
What
expertise/wisdom/knowledge
are you able to offer?
What mentoring principles will
you follow?
How will you address
organisational communication
requirements and goals?
How will you motivate them to
communicate respectfully and
consider everyone’s needs?
Attach proof of your mentoring
session to this section of the
portfolio (unless viewed in
person by your assessor).
Dear team,
 The Code of Conduct.
 Build Trust:
 No of the type of connection, trust is the cornerstone. It's
essential that you can create a climate of free speech and
respect for one another. How much and how quickly a coach
can lay this foundation depends on their ability to be effective.
The manager's regular interaction with the employee is the
basis of any coaching relationship. An effective coaching
meeting cannot be held without some level of trust. Your staff
needs to believe in you and know that you are only looking out
for their best interests by assisting them rather than spying on
them.
 It is important that workers have confidence in their employers,
in this way it will be easy to explain the objectives of the
organization
 Through practices of the code of conduct and mentoring, since
it seeks to create an excellent work environment.

BSBXCM501 Lead communication in the workplace V1.0 modified Dec 2021 |

 I wanted to check in with you regarding the workplace code of
behaviour training we held a week ago. Do any of you find it difficult to
put my theory into practise? Have you gotten any comments or
feedback on the modifications you've made recently? Do you gain from
the communication skills I impart to you, or the other way around?
Would you be interested in exchanging stories by email? As your
mentor, it will also benefit me as a review. Thank you, and I'll look
forwards to hearing from you.
Best regards,
Alex

Attach: Policies/procedures ☐

Proof of research sources ☒

Protocols (including adaptations) ☒

Support/implementation material ☐

Mentoring session ☒

BSBXCM501 Lead communication in the workplace V1.0 modified Dec 2021 |

 Section 2: Engage in workplace communication and
negotiation
Prepare to communicate
complex information and
negotiate outcomes.
What information (related to
your selected workplace
project or issue) must be
conveyed and negotiated?
With whom will the
information be conveyed and
negotiated (at least two
different audiences on
separate occasions)?
First occasion:
Describe the audience
Are you aware of any
communication challenges?
Are you aware of any differing
perspectives?
Plan outcomes
What are the potential
outcomes of the negotiation
(at least two)?
What are your desired
outcomes (at least one)?
 Operation and production problems
 At a recent board meeting, the Board of Directors approved
the development of a cloud-based solution where customers
can access the software remotely on their own devices. This
decision aims to address the cashflow and current
manufacturing limitations.
 All members of the product development and marketing
teams will receive information.
Particularly in companies that employ foreign workers or clientele,
modern workplaces are frequently more varied than ever. Managers
come up with creative and interesting ways to bring people from
different backgrounds together for effective teamwork and
cohesiveness. Select team-building activities and form each team
with people who wouldn't typically collaborate and from various
cultural backgrounds.
Organize a training session on cultural differences as well. This
teaches workers how to be more understanding of cultural
differences at work. In addition to behaviour, the following factors
have an impact on cultural differences at work:
 Desktop backgrounds
 Copy for newsletters and emails
 Desk or workplace ornamentation
Think about what concepts, things, or other luxuries in the workplace
might be unacceptable to some cultures. Make sure each team
member takes these distinctions into account.
Beyond the specific agreement's outcome, it's crucial that the
process and result improve the relationships between the parties for
subsequent talks to go smoothly. It pays to consider long-term
cooperation even though short term profits could be alluring.
The reputation of the individual negotiator or team is connected to
developing relationships. The level of respect accorded to a
negotiator determines how successful the negotiation will be, and
open communication and mutual trust help to build respect. A
BSBXCM501 Lead communication in the workplace V1.0 modified Dec 2021 |

Plan approach
How will you communicate?
 What method will you
use?
 What communication
style will you adopt?
 Why is this style
suitable?
What communication
challenges/risks do you
anticipate (at least two)?
How will you remove any
barriers that may influence
understanding?
Which negotiation techniques
will you follow to positively
influence others?
Communicate complex
information and negotiate
Attach proof of your succinct,
clear and persuasive
explanation and negotiation
(e.g. conference call
recording, video of meeting
etc.) to this section of the
portfolio (unless viewed in
person by your assessor).
negotiator with a bad reputation, on the other hand, might find it
difficult to get a good deal for a client.
By means of analytical and verbal communication, for this it is
necessary to express and gesture when speaking.
A meeting will be held through a virtual platform, analytical
communication will be adopted, since it is appropriate to show the
results through project numbers. Some challenges may be
connectivity and clarity. For this, a recording and data segregation
will be carried out, so that it is understandable for everyone.
To negotiate, active listening and persuasion through advantages will
be used.
 One problem they may have been having people working in
various time zones, as it makes communication difficult and
leads to major delays or missed deadlines, which has a
negative impact on a firm.
 Language barriers and cultural differences
 It is also advisable to have a weekly or daily online team
calendar where employees can update the status of their
tasks at the end of the day. This makes it easy for
international colleagues to determine the precise status of
projects and where they should pick up.
 At a multicultural organisation, intercultural training is
essential for fostering cross-cultural communication.
 Listen more often than you speak.
 By effectively framing a negotiation, you can make it easier to
negotiate on the issues that important to you.
The organization's strategy must be conveyed to all of its
stakeholders, both internal and external. In the business sector,
communication is governed by a set of standards and guidelines. In
the early stages of the effort, written mail, telephone conversations,
etc. were the sole means of obtaining information. Yet, even since its
inception,
With teleconferencing, satellite systems, and mobile phones, we can
communicate with one another. Strong internal communication
channels contribute significantly to an organization's ability to build a
favourable reputation. I will clarify challenging ideas by drawing on
personal events that occurred throughout my regular participation in
the activity.
Meeting Notes:
If you want to improve your ability to convey difficult information, think
about these suggestions:
 Dear friends, it is important to keep in mind our goal to reach
more children through technology, by developing the cloud,
customers will be able to access the software remotely on
their own devices. This will allow us to meet the objective,
BSBXCM501 Lead communication in the workplace V1.0 modified Dec 2021 |

Confirm negotiation outcomes
With whom will you confirm
the key outcomes of the
debate?
How will you confirm the key
outcomes of the negotiation?
Attach proof of your
confirmation to this section of
the portfolio (e.g. minutes of
meeting, draft email).
Implement negotiation
outcomes
Attach proof of the
implementation of negotiation
outcomes to this section of
the portfolio
since high performance, it has been proven that the
performance indicators are adequate, and the results support
the strategic policies.
To: CEO
From: Alex Pisconte
Subject: Negotiation outcome
Dear sir/madam,
Beyond the specific agreement's outcome, it's crucial that the
process and result improve the relationships between the parties for
subsequent talks to go smoothly. It pays to consider long-term
cooperation even though short-term profits could be alluring.
The reputation of the individual negotiator or team is connected to
developing relationships. The level of respect accorded to a
negotiator determines how successful the negotiation will be, and
open communication and mutual trust help to build respect. A
negotiator with a bad reputation, on the other hand, might find it
difficult to get a good deal for a client.
Best regards,
Alex Pisconte
To: CEO
From: Alex Pisconte
Subject: Implement Negotiation
Dear sir/madam,
This email is to confirm that the cloud is already deployed so that it
can be used for its intended purposes.
Best regards,
Alex Pisconte
BSBXCM501 Lead communication in the workplace V1.0 modified Dec 2021 |
Attach: Complex information explanation/negotiation ☐

Confirmation of negotiation outcomes ☐

☐
Implementation of negotiation outcomes

BSBXCM501 Lead communication in the workplace V1.0 modified Dec 2021 |

 Section 3: Review communication
Obtain feedback on
communication and
negotiation
Use digital technology (e.g.
online survey, email) to obtain
feedback from at least two
sources (e.g. from mentoring
session, or negotiations).
As you seek feedback,
consider your
communication/negotiation as
well as the broader
organisation’s communication
systems, channels and
processes.
Summarise the feedback.
Attach proof of the feedback
to this section of your
portfolio.
Identify opportunity for
improvement
What areas of your
communication and
negotiation need
improvement?
How effective were the
communication channels,
systems and processes?
What areas of the team or
The best way to achieve good communication is to follow the
communication process. When followed correctly, the procedure can
typically guarantee that the recipient will comprehend the sender's
message. Although it appears straightforward, communicating is not
that easy. Various obstacles appear at various stages of the
procedure.
These obstacles have a detrimental effect on the communication
process. The use of an improper medium (channel), poor grammar,
provocative language, phrases that contradict body language, and
technical jargon are a few examples of frequent hurdles. Another
major barrier is noise. Noise can happen at any time throughout the
operation.
Mail
To: Álex Pisconte
From: CEO
Subject: Feedback on communication and negotiation
Dear Alex,
This email is to send you our feedback on the procedures
incorporated to improve communication. When followed correctly, the
procedure can usually ensure that the recipient will understand the
sender's message.
Great results have been achieved in our team and I consider that it is
a great improvement for the company.
Sincerely,
CEO
Survey
In overall, 95% of the organisation is pleased with the communication
and negotiation enhancements that have been implemented.
 Since it has been determined that the efficacy in carrying out
the procedures is not being carried out as it should be, the
sales areas need to strengthen their communication.
 The efficacy of the outcomes is demonstrated by confirming
that 90% of the workers reply appropriately when evaluating
using methods like surveys and when holding workshops and
providing their individual comments.
 Without a doubt, the field of occupational health and safety
requires development in terms of inventiveness to be forceful
in engaging with employees.
BSBXCM501 Lead communication in the workplace V1.0 modified Dec 2021 |
organisational practices need
improvement?

Document and implement  Continuous improvements will be made in the field of

improvement requirements occupational health and safety to improve and prevent all
Follow organisational risks.
requirements to document
areas needing improvement.
Implement any improvements
to organisational practices
(e.g. amended
policies/procedures/protocols)
Attach proof to this section of
your portfolio

Attach: Proof of feedback ☒

Improvement documentation/implementation ☒

BSBXCM501 Lead communication in the workplace V1.0 modified Dec 2021 |