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UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE EXAMINATION TIME

: TOUR GUIDING SKILLS : HTT257 : OCTOBER 2008 : 3 HOURS

INSTRUCTIONS TO CANDIDATES 1. This question paper consists of four (4) parts : PART A (15 Questions) PART B (15 Questions) PART C (8 Questions) PART D (3 Questions)

2.

Answer ALL questions from PART A, B, C and only TWO (2) question from PART D. i) ii) iii) Answer PART A in the True/False Answer Sheet Answer PART B in the Objective Answer Sheet Answer PART C and D in the Answer Booklet. Start each answer on a new page.

3.

Do not bring any material into the examination room unless permission is given by the invigilator. Please check to make sure that this examination pack consists of: i) ii) iii) iv) the Question Paper an Answer Booklet - provided by the Faculty a True/False Answer Sheet - provided by the Faculty an Objective Answer Sheet - provided by the Faculty

4.

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 9 printed pages
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PART A TRUE AND FALSE

Shade the letter T if the statement is True and 'F' if the statement is False on the True/False Answer Sheet.

1.

Interpretive media techniques are associated with activity where the interpreter interacts directly with an audience.

2.

Site based tours include sport, photography and wildlife tours.

3.

Creative and strategic thinking are very important to the tourist guide.

4.

Tourist guide should act as an information provider and become social facilitator.

5.

Psychographics that is one component of travel behavior may influence the disposable income.

6.

Universal principles of conducting tour include religious belief and cultural value.

7.

Positive non-verbal expressions include tightly crossing arms and pointing with fingers.

8.

Cultural variation and personality differences can lead to communication barriers.

9.

Bushwalking trip is also known as hiking tour.

10.

Tour commentary should be attractive, full of facts, include historical value and reflect the image of the country.

11. 12.

Places of interest can be man-made or natural. Socioeconomic factors and religious belief can be considered as universal principles.

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13.

Aggressive behavior indicates the people who show lack of respect for their rights and sacrifice their feelings.

14.

Gestures and mannerisms are the non-verbal expressions of our body.

15.

Canal and horse riding can be considered as a tour.

(Total :15 marks)

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PARTB MULTIPLE CHOICE Choose the most appropriate answer for each question. Shade your choice on the Objective Answer Sheet. 1. Which of the followings below is not considered as organs of articulation that can reflect to voice and vocal projection? a) b) c) d) Soft palate Hard palate Nasal sounds Cheek

2.

The introduction part of your commentary structure should base on elements below except: a) b) c) d) Captures audience attention Outlines the theme of the commentary and the tour Provides your audience with direction and idea of what's coming up Fleshes out the theme of your tour

3.

The beginning stage of conducting tour should include: a) b) c) d) Delivering the commentary and conducting activities Develop tour objectives Pre-contact period and meet-and-greet session Assess the tour itinerary, route and activities

4.

The negative aspects of being a tour manager on extended tours are listed below, except: a) b) c) d) Visit the same place several times It can be a lonely job Traveling to many wonderful places It is hard work as the tour manager is on call 24 hours a day

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5.

The following below is referred to aggressive behavior when dealing with difficult situations, except: a) b) c) d) Show little regard for the rights of other people Give permission for other to interfere their physical and emotional Express views, feelings and concerns at the expense of others Blame other for how they feel

6.

Which of the followings is the type of site-based tours? a) b) c) d) Sporting tours Indigenous tours Wine tours Snorkeling and scuba diving tours

7.

Tour guides might come variety of employment situations, except: a) b) c) d) Leader for outbound trip Government organizations Volunteer Freelance

8.

The application of interpretive techniques is categorized into interpretive media, websites and . a) b) c) d) Face-to-face interpretation Internets Magazines Newspapers

9. personality traits. a) b) c) d) Psychographics Psychometrics Socioeconomic Allocentrics

refers to people's attitudes, values, opinions and

10.

The following are the SEAM technique in summary, except: a) b) c) d) Attitude and reward Seek a feature Make a link in some way to the person's name Exaggerate the feature
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11.

Which of the following can be considered as a special-interest tour? a) b) c) d) Indigenous sites, botanic gardens, factories and mines tours Photography, wildlife trips and wine tours Cruise boating, yachting, bird watching, fishing tours Coach, car rallies and aircraft tours

12.

The following is the activities that include planning and designing the tour stage, except: a) b) c) d) Research Pre-contact period Assess the tour itinerary Prepare the logistic elements

13.

Which of the following is a cultural characteristic for Koreans? a) b) c) d) Touching type culture and handshakes are an accepted form of greeting Abrupt and precise when their communicate Eye contact and open communication styles are more acceptable between same age and young people Being reserved in their mannerisms, gestures and eye contact

14.

Which of the statement below is the most suitable to describe interpretation? a) b) c) d) Provide opportunity for people to share the unique meanings created Dominant form of communication undertaken A form of communication that seeks to generate an increased understanding and appreciation of our environment. The experience that involves the guide, an audience and the environment

15. a) b) c) d) Props Body Myths Theme

is the story-line and unifying thread for the tour.

(Total :15 marks)

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PARTC SHORT ESSAY Answer ALL questions.

QUESTION 1 Interpretation means to explain or translate. List down five (5) principle of interpretation that being practice within the industry. (5 marks)

QUESTION 2 Name six (6) cultural characteristics relevant to people on tours. (6 marks)

QUESTION 3 List four (4) signs that indicate person who is in a nervous state. (4 marks)

QUESTION 4 Creative thinking is a deliberate process that concerns with generating alternatives rather than with finding the right answer. What does creative thinking relies on? (5 marks)

QUESTION 5 Props are a great resource to enrich your commentary. Name six (6) props that can be used by tourist guide as an additional delivery strategy tools. (6 marks)

QUESTION 6 Suggest four (4) activities included in the planning and designing the tour stage. (4 marks)

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QUESTION 7 Elaborate meet-and-greet session during the beginning stage of the tour. (5 marks)

QUESTION 8 Define the terms below: a) b) c) d) e) Intonation Pitch Culture The audience Domestic tourists (5 marks) (Total: 40 marks)

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PARTD ESSAY
Answer TWO (2) questions only.

QUESTION 1 Professionalism in tour guiding requires a code of ethics. Discuss. (15 marks)

QUESTION 2 Explain on the following type of tours: a) b) c) Site-based tours Special-interest tours Vehicle based tours (15 marks) QUESTION 3 A commentary is often considered to be any information you provide to your audience. Building a commentary is also like creating a story, in that they both follow a particular line of development. a) Explain on the structure of an interpretive commentary. (5 marks) b) Discuss the considerations in building your commentary. (5 marks) c) Suggest the categories when deciding on the commentary topic. (5 marks) (Total: 30 marks) (Grand Total: 100 marks)

END OF QUESTION PAPER

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