Tickets

Task CData User

PK task_id PK id

belongs to / has has / belongs to

Task Thread Collaborator Thread Entry Email

PK id PK id PK id
object_id FK thread_id thread_entry_id
object_type FK user_id
has / belongs to
has / belongs to Thread Entry
(where object_type = 'A')
PK id
has / belongs to
(where object_type = 'T') pid
has / belongs to
thread_id has / belongs to
Thread Entry Merge

Ticket Status Ticket has / belongs to PK id

Thread thread_entry_id
PK id PK ticket_id
belongs to / has PK id
FK status_id
object_id
object_type
has / belongs to has / belongs to
(where object_type = 'T')

has / belongs to Thread Event Event

PK id PK id
Ticket CData thread_id
has / belongs to
PK ticket_id thread_type
event_id