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  • HeadCount NOCIT

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    William Ccama Ramirez
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    This document contains a summary of tasks completed by different roles over a 7 day period. It shows that a Team Leader supervised 1 payroll intern and 0 regular interns, while a Monitor staff supervised 0 payroll interns and 4 regular interns. A Ticket Resolve staff resolved 0 payroll intern tickets and 3 regular intern tickets. There were a total of 8 payroll interns and 9 regular interns.

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    Original Title

    HeadCount_NOCIT (1)

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    This document contains a summary of tasks completed by different roles over a 7 day period. It shows that a Team Leader supervised 1 payroll intern and 0 regular interns, while a Monitor staff supervised 0 payroll interns and 4 regular interns. A Ticket Resolve staff resolved 0 payroll intern tickets and 3 regular intern tickets. There were a total of 8 payroll interns and 9 regular interns.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    7 views1 page

    HeadCount NOCIT

    Uploaded by

    William Ccama Ramirez
    This document contains a summary of tasks completed by different roles over a 7 day period. It shows that a Team Leader supervised 1 payroll intern and 0 regular interns, while a Monitor staff supervised 0 payroll interns and 4 regular interns. A Ticket Resolve staff resolved 0 payroll intern tickets and 3 regular intern tickets. There were a total of 8 payroll interns and 9 regular interns.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    HC APPROVED PURPOSE

    Position
    Payroll Intern Payroll Intern
    Team Leader 1 0 1 0
    Monitor staff 0 4 5 0
    Ticket Resolve
    0 3 2 1
    Staff
    Total 8 9

    People TASKS (Average 7 days) Average %


    Emails for Police 67 47 66 59 53 57 58 58
    Service desk 12 14 11 10 17 17 13 13
    Incoming Calls 19 12 13 17 27 11 9 15
    Monitor
    Support wsp web (VPN+Email+Domain,Bccs) 15+ 15+ 15+ 15+ 15+ 15+ 15+ 15%
    Support for 4 E-commerce group 30+ 30+ 30+ 30+ 30+ 30+ 30+ 30%
    Check alarms and services 150+ 150+ 150+ 150+ 150+ 150+ 150+ 150%

    Tickets NTMS 35 37 40 24 21 14 6 25%


    Support for 4 E-commerce group 30+ 30+ 30+ 30+ 30+ 30+ 30+ 30%
    Ticket person
    Service desk 12 14 11 10 17 17 13 13.4
    BCCS GROUPS 15 15 15 15 15 15 15 15.0

    Details Tasks

    III. TIME:

    - According to be necessary support

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