Name: PLAZA, CJ M.

Year and Section: 3rd Year & HM3A

Subject: Applied Business Tools and Technology Instructor: Sir. Orcullo, Kent G.

Computerized reservation systems had a huge impact on the travel and hotel

industry not so long ago. The benefits of technological advancements like the internet,

smartphones, and others are now greatly felt by travelers. Today's common travel tools

are available to both consumers and travel professionals, including websites that let

passengers compare prices, audio apps for self-guided tours, and real-time updates on

flight delays and arrivals.

Technology gives an important role in the hospitality industry because it gives the

guest information more about hotels. It provides online booking assistance and assists

in decision-making for the guest. It is now one of the options that are available to guests

for making reservations, in addition to calling the hotel directly. The check-in process

will be much simpler for the hotel and the guest if the money has already been

completed online and the guest's personal information has already been filled out during

the online booking process. The hospitality industry is constantly evolving, so it's

important to keep an eye on individuals in charge of providing reliable five-star customer

service. So, you must concentrate on the tools you use in a hotel if you want to achieve

the highest levels of the visitor experience. Also, if you are a Hotel owner you should

keep letting your offline and online marketing efforts do the real work when it comes to

marketing for the hospitality industry. Also if you are promoting your hotel or other

establishments, be sure you have the following tools.

Social media nowadays is one of the top trending’s in promoting marketing in the

Hospitality Industry. Using social media listening tools, keep an eye on online

conversations by identifying specific phrases, hashtags, or brand mentions. You can

recognize the conversations taking place in various types of internet content with the

help of these tools.

In addition, many guests anticipate being able to make payments online when

they make a reservation at your hotel. Even using credit cards as a form of payment is

becoming less and less common. Finding a hotel, making a reservation, and paying for
it all at once are all things that people want to accomplish quickly. It goes without saying

that every entrepreneur advertising their business online needs to have access to online

payment methods.

All of these technologies may help the Hotel owners to have more reservations

and gather more guests. Without this technology like Social Media, the hotel industry

may lack guests. Also, Online paying, draws some attention from guests to book much

quicker if this tool is added to the hotel industry. These technologies are very helpful for

hotel owners to keep their ratings five stars.