APPLIED BUSINESS TOOLS QUIZZES COMPILATION

CHAPTER 6 - POINT OF SALE SYSTEM

1. Is where the payment for products or services is executed by a buyer and where sales taxes may be
payable.
a) Point of Sale
b) Point of Service
c) Property Management System
d) Property Management Service
2. Why POS system useful?
a) It allows you to make personal client communication more efficient.
b) It allows you to increase your business efficiency.
c) It allows doing better analytical thinking and planning.
d) All of the above
3. Common types of POS hardware. Except one (1)
a) BAR CODE SCANNER
b) REGISTER
c) RECEIPT
d) CASH DRAWER
4. Helps you calculate and process a customers transaction.
a) REGISTER
b) CONNECTED DEVICE
c) BAR CODE SCANNER
d) CREDIT CARD READER
5. A portable device can be a good alternative to a monitor.
a) POS SYSTEM
b) POS SYSTEM CONNECTED DEVICE
c) CREDIT CARD READER
d) MONITOR
6. Let your customers securely pay by credit card while in a store.
a) CREDIT CARD READER
b) CONNECTED DEVICE
c) BAR CODE SCANNER
d) REGISTER
7. A safe spot to keep your cash.
a) CREDIT CARD SAFE
b) MONEY CONNECTED DEVICE
c) COMPANY SAVINGS ACCOUNT
d) CASH DRAWER
8. This shows cutomers exactly when and what they purchased and how much they paid.
a) RECEIPT PRINTER
b) PRINTER
c) CASH DRAWER
d) NONE OF THE ABOVE
9. It also be a quick way to double check the price stock level, and other details.
a) LOG BOOK
b) RECEIPT PRINTER
c) LOG BOOK BAR CODE SCANNER
d) LIST OF STOCKS
10. Common types of POS system.
a) RETAIL POS SYSTEM
b) RESTAURANT POS SYSTEM
c) CLOUD AND MOBILE POS SYTEM
d) ALL OF THE ABOVE
11. Accepting cash and credit card payments is the key reason you need a point of sale for this POS
system.
a) RETAIL POS SYSTEM
b) RETAIL POS SYSTEM RESTAURANT POS SYSTEM
 c) BAR AND NIGHT CLUB POS SYSTEM
d) CLOUD AND MOBILE POS SYTEM
12. Pre-authorization of payments for tab management with bar and liquor inventory monitoring to
secure income are the key feature to look for in the bar software.
a) RETAIL POS SYSTEM
b) RESTAURANT POS SYSTEM
c) RETAIL POS SYSTEM BAR AND NIGHT CLUB POS SYSTEM
d) SMALL BUSINESS POS SYSTEM
13. Are mostly for retail environments.
a) RESTAURANT POS SYSTEM
b) SMALL BUSINESS POS SYSTEM
c) BAR AND NIGHT CLUB POS SYSTEM
d) RETAIL POS SYSTEM
14. Could come in many shapes, sizes, and flavors.
a) RETAIL POS SYSTEM
b) SMALL BUSINESS POS SYSTEM
c) BAR AND NIGHT CLUB POS SYSTEM
d) RESTAURANT POS SYSTEM
15. A platform that stores cloud data.
a) CLOUD AND MOBILE POS SYTEM
b) RETAIL POS SYSTEM
c) SMALL BUSINESS POS SYSTEM
d) BAR AND NIGHT CLUB POS SYSTEM
16. Require a particular set of POS options due to nature of business.
a) BAR AND NIGHT CLUB POS SYSTEM
b) SMALL BUSINESS POS SYSTEM
c) BAR AND NIGHT CLUB POS SYSTEM
d) SALON AND SPA POS SYSTEM
17. Unified computer system enables the day - to - day operations and transactions in hospitality
accommodation and residential and commercial rental properties to be coordinated , planned and
carried out . PMS
18. The PMS are;
a) Features of Hotel PMS Systems
b) Analytics and Reports
c) Front - desk Operations
d) All of the above
19. Features of Hotel PMS System
a) Application system for the running of accommodation businesses.
b) A modern PMS incorporates several work environments.
c) Can serve as a platform for business inteligece gathering relevant data and delivering different
kinds of automated reports to hoteliers.
d) To keep in touch with current and past guests during and after check out it is important for
hoteliers to capture and orgarize guest data.
20. Front - desk Operations
a) Can serve as a platform for business inteligece gathering relevant data and delivering different
kinds of automated reports to hoteliers.
b) Allows guests to be checked in and out , key cards issued , allocation monitored , room - related
requests handled , payments processed guest receipts issued , night and shift audits carried out ,
and more in one system.
c) To keep in touch with current and past guests during and after check out it is important for
hoteliers to capture and orgarize guest data.
d) None of the above
21. Reservation management
a) The reservation service containing all inventory and information and dates should be
incorporated.
b) The existing and upcoming hotel management reservations Are shown on easy and user friendly
dashboards.
 c) A and B
d) None of the above
22. Sales ang Catering System
a) The existing and upcoming hotel management reservations Are shown on easy and user friendly
dashboards.
b) Can serve as a platform for business inteligece gathering relevant data and delivering different
kinds of automated reports to hoteliers.
c) For contact management, contract creatios, group room blocks and public space holdings, your
group sales are likey to use some type of software.
d) All of the above
23. Guest Management and Guest Accounting
a) Can serve as a platform for business inteligece gathering relevant data and delivering different
kinds of automated reports to hoteliers.
b) To keep in touch with current and past guests during and after check out it is important for
hoteliers to capture and organize guest data.
c) A and B
d) None of the above
24. Analytics and Reports
a) This monitors the current processes and understand business results.
b) Application system for the running of accommodation businesses.
c) A modern PMS incorporates several work environments.
d) Organize guest data.
25. It is important because at these strategic sites, customers prefer to make buying decisions on high-
margin goods or services.
a) Point of Service
b) Point of Sale
c) Property Management System
d) Property Management Service

QUIZ - Chapter 8

1. It is known as the very common field in the industry.

A. Hotel industry
B. Restaurant industry
C. Travel industry
2. A web-based used software used to capture and conduct transactions that was previously
designed to book and sell tickets.
A. Travel industry
B. Computer Reservation Industry
C. Global Distribution Industry
3. Refers to a person that is well-informed in using modern technology.
A. Savanna
B. Tech-savvy
C. Tech-savage
4. Below are the disadvantages of CRS, except;
A. Impersonal booking experience
B. Can be used offline
C. Learning curves for less tech-savvy users.
5. PSS stands for
A. Passenger Service System
B. Passenger Seat System
C. Place Standard System
6. Can be defined as a series of critical systems used by airlines.
A. CRS
B. GDS
C. PPS
7. Also defined as a computerized network that facilitates transactions between travel service
providers and travel agents world-wide.
A. CRS
B. GDS
C. PPS
8. eMediaries also means;
A. ElectronicMediaries
B. EliteMediaries
C. ExpandedMediaries
9. CRS was originally developed and used by_________.
A. Softwares
B. Travels
C. Airlines
10. Amadeus, Galileo, Sabre, and Worldspan are called;
A. The leading multilingual distribution firms.
B. The leading multitasking distribution firms.
C. The leading multinational distribution firms.
11. In what places does Amadeus and Sabre reservation systems are used daily?
A. Australia and New Zealand
B. Australia and Ice Land
C. Australia and Poland
12-13. The customers are constantly looking for an ________ and convenient way to purchase
services at no expense or________.
A. Important, boredom
B. Easy, burden
C. Excellent, barren.
14. The primary skills of travel industry employees in travel product reservations is the use
of________ effectively.
A. CRS
B. PSS
C. GDS
15. Links reservation inventory under one computer-based network.
A. CRS
B. PSS
C. GDS
16. Which of the following statement is true about the advantages of CRS and GDS.
A. Both systems relay your hotel’s availability and rates across different channels.
B. Both increases the level of customer services.
C. Both contributes in generating profit.
17.-18._________is an industry which utilizes different technological technologies and offers benefits
to both travelers and ________.
A. Hotel, clients
B. Tourism, airlines
C. Travel, travel agents.
19. CRS is a web-based software used to capture and conduct transactions relating to;
A. Water travel and air travel
B. Car hire, Service hire
C. Air travel and Car hire
20. ________ usually comprises and airline reservations system, an airline inventory system and a
departure control system.
A. CRS
B. PSS
C. GDS
21. This system is also part of the GDS.
A. CRS
B. LSS
C. SSS
 22. The following are the advantages of CRS, except;
A. 8 Hours booking
B. More distribution, more exposure
C. Reduction in administrative time.
23. GDS stands for
A. Global Digestion System
B. Global Distinct System
C. Global Distribution System
24. CRS stands for
A. Computer Registration System
B. Computer Reservation System
C. Computer Resignation System
25. What is the title of the chapter 8 in Applied Business tools and technology.
A. Computer Registration System
B. Computer Reservation System
C. Computer Resignation System

CHAPTER 9 - GLOBAL DISTRIBUTION SYSTEM (GDS)

1. How many major in GDS Systems?
a. 4 c. 7
b. 6 d. 5
2. The hospitality reservations marked was pioneered by Pegasus Solution.
a. Apollo GDS c. Pegasus GDS
b. Abacus GDS d. sobre GDS
3. Refers to a basic type of room with no guarantee of particular amenities.
a. TMC c. Run of House (ROH)
b. SME d. Switch
4. Moving from one GDS provider to another, including a GDS Chain Code Shift.
a. Switch c. The Travelport
b. voucher d. Run of House
5. The division that part of a TMC are either own or affiliated with that particular TMC.
a. Travel Management Business C. Request for proposal
b. Subscribers Identification d. Run of House
6. What is the meaning of RELOC?
a. Requested Location c. Renew Location
b. Record Locator d. Reserve Locator
7. It is a reservation client who fails to turn up and does not cancel.
a. NO SHOW c. Online Travel Agency
b. Pseudo-city code d. Rate access code
8. PNR means?
a. Paseenger name record c. Passenger names records
b. Passenger Name Records d. property names records
9. An identifier that separates one location of a travel agency.
a. Pseudo- City Code c. Passenger Name Record
b. Rate Access Code d. Online Travel agencies
10. A tool used by consortiums a companies to obtain and respond to RFPs.
a. Lanyon c. Negotiated Rate
b. Mark Up d. Net Rate
11. It is travel for leisure, educational, sightseeing, relaxation and other forms of experience.
a. Leisure Travel c. Nest generation seamless
b. Net rate d. Lanyon
12. It is conference, trade show, meeting, four or reward party, negotiated hotel rate.
a. Group Rate c. Group PCC
b. IATA d. Guarantee
13. The______ is not actually the credit card used to pay for the reservation but a guarantee of payment for
the hotel.
a. Guarantee c. Group Rate
b. IATA d. Group PCC
14. This is a Geneva-based association of airline companies operating and developing best practice s in
international services.
a. Guarantee c. IATA
b. Geo-Coding d. Non- Guarantee reservation
15. It is an order to obtain a booking, a specific amount will be paid for the stay of the customer.
a. Deposits c. City code
b. GDS d. Chain code
16. It is the Two-character code that is used to identify hotel chains within a GDS.
a. Chain code c. Consotia
b. City code d. Geo-coding
17. It is marketing organizations that connect independent small to medium-sized travel agencies together to
exploit buying power and marketing opportunities.
a. Consotia c. Chargeback authority
b. City code d. Chain code
18.GDS means_______?
a. Global distribution system c. Global distribution systems
b. Government distribution systems d. Globally distribution system

19. It is the method of using degrees of longitude and latitude to identify locations.
a. Geo-coding c. Deposits
b. GDS d. Derive rates
20. It is the rates that are correlated with another rate and monitor it.
a. Derive rates c. Group rate
b. Geo-coding d. Group PCC
21. It is the disparity between the hotels sold and the price offered to the customer by the merchant.
a. Net rate c. Lanyon
b. Leisure Travel d. Mark Up
22. It is the rate given to wholesalers and tour operations that can be marked up to sell to the customer.
a.Net rate c. Mark Up
b. Negotiated Rate d. Lanyon
23. It is a collection of internet reservation systems.
a. Internet Distribution systems c. Property management systems
b. Online travel agencies d. Online distribution database
24. It is a special Rate Plan code used in a GDS by travel agencies to access a particular corporate rate.
a. Negotiate Rate c. Net rate
b. Group rate d. Rate access code
25. It is to assures that the hotel continues to retain a guest room until the specified cancellation time of the
reservation on the day of arrival.
a. Consumers reservation management c. Non-Guarantee reservation
b. Central reservations systems d. IATA
CHAPTER 10

1. Is a type of Global Distribution System which enables travel agencies and others within the travel
industry to access travel products and services?
a. Sabre
b. CRS
c. PNR
d. ADS
2. Is where all PNR comments are stored?
a. The PNR
b. Meals and Services
c. Remarks Field
d. Sabre Responses
3. Usually contains different optional areas that provide travel agency and it's customer with essential
information that are useful?
a. The PNR
b. Meals and Services
c. Remarks Field
d. Sabre
4. What are the two letter codes for Airlines?
a. RL
b. ML
c. SP
d. AA
5. A meal usually for people with a gout with a low volume of purine?
a. RVML
b. SPML
c. PRML
d. RFML
6. What is a 3 letter codes for airports that are allocated by IATA?
a. AA
b. IATA
c. JFK
d. DFK
7. What are the 4 letter standard codes for meals?
a. AVML
b. IATA
c. BLML
d. BBML
8. Is a type of Airline Meals that includes no cookies, chocolates, jams, sugars, and syrups?
a. HFML
b. DBML
c. BLML
d. BBML
9. It is a type of Airline Meals that includes new seasonal fruit only?
a. HFML
b. DBML
c. HMML
d. FPML
10. It is a type of Airline Meals that includes no Wheat Rye barley or things their Variants.
a. GFML
b. DBML
c. JPML
d. LCML
11. It is a type of Airline Meals that contains a limited amount of protein, particularly, for liver and
kidney diseases?
a. GFML
b. DBML
c. BLML
d. LMPL
12. It is a type of Airline Meals that contains no pork, gelatin or alcohol in the food
a. MOML
b. NBML
c. NFML
d. NLML
13. A type of Airline Meals that is prepared according to the principles of Sewisg Kosher cooking?
a. HNML
b. CDML
c. KSML
d. HFML
14. A far more interesting vegetarian choice as the meals typically contain India Sub-continent
flavors?
a. AVML
b. FPM
c. GFML
d. CHML
15. A type of Airline Meals that may include a toy?
a. CLML
b. FPML
C. GFML
D. CHML
16. A type of Airline Meals that excludes yoghurt, cheese, butter, ice cream, water ice and so on form
milk and dairy products?
a. NLML
b. MOML
c. OBML
d. NBML
17. A type of Airline Meals that includes only raw salads and vegetables?
a. SPML
b. RVML
c. RFML
d. SFML
18. A type of Airline Meals which the main course is hot-flavored dish usually of beef, pork, domestic
fowl or fish in a "oriental style"?
a. RVML
b. RFML
c. OBML
d. ORML
19. An Airline Meals that includes no peanuts, peanut butter or item?
a. RVML
b. ORML
c. PFML
d. RFML
20. It is a High Fiber Meal on Airline Meals?
a. HFML
b. RVML
c. RFML
d. ORML