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Kimberco Employee Manual1
Kimberco Employee Manual1
Kimberco Employee Manual1
Edition
1
Human Resources Communications – Employee Manual
EmployeeManual
H U M A N R E S O U R C E S E M P L O Y E E C O M M U N I C AT I O N S
2008-2010
KIMBERCO, LLC
Corporate Headquarters
6412 West Fawn Drive
Laveen, Arizona 85339
Phone 1.800.587.0332• Fax 1.800.587.0332
Table of Contents
Purpose & PurviewError! Bookmark not defined.
Affirmative Action Policy..............4
Employment of Members of the Same Family 5
Employment of Minors...................5
Responsibility of Supervisors.........6
Performance Review Guidelines....6
Complaint and Grievance Procedures 8
Policies Common to All Complaints8
Personnel Records..........................9
Employee Development Resources10
Company Personal Assistance Program 11
Policy on Conflict of Interest.......12
Hiring and Placement...................13
Request for Personnel...................13
Posting of Available Positions......14
Posting Requirement under Contractual Agreements Error! Bookmark not defined.
Waiver of Posting Requirement. .14
Employment of Administrative Employees by Two Departments 14
Employment of the Support or Service 15
Temporary or Regular Placement of Individuals through Outside Agencies 15
Use of Agencies in Hiring Regular Employees 16
Short-term Assignments...............17
Testing Applicants for Employment18
Interviewing Policies and Procedures 18
Applicant Flow Referral System. .20
Checking References....................20
Notification of Interviewed Applicants 21
Offer of Employment....................21
Establishment of a Starting Salary21
Probationary Period......................21
Procedures for New Employees...22
Invention and Proprietary Information Agreements 23
Orientation to the Work Group...23
Benefits Orientation Meetings.....24
Moving Expenses..........................25
Transfer Policies............................25
Initiation of Transfer/Notification of Supervisor 26
Reinstatement of Former Employees 27
Formula for Reinstatement of Former Employees 27
Reinstatement of Laid Off Employees 28
Conditions of Work and Personal Conduct 28
Policy Regarding the Use of Alcohol 28
Policy Regarding A Drug-Free Workplace at KIMBERCO 29
Company Smoking Policy............29
General Policies............................30
EXCUSED ABSENCES 30
Funeral Attendance......................30
Jury Duty.......................................30
VotingError! Bookmark not defined.
Religious Observances..................30
Personal Business..........................30
Education.......................................31
Unexcused Absences.....................31
SICK LEAVE POLICY................................................................. 32
Definition......................................32
Earning Sick Leave........................32
Taking Sick Leave.........................32
Transfer of Sick Leave..................33
Termination...................................33
HOLIDAY – ELIGIBILITY............................................................ 34
Holidays.........................................34
Eligibility.......................................34
Floating Full-Day Holiday............35
Compensation for Holidays Worked 35
Holidays for Staff Working Non-Standard Work Week 35
FAMILY AND MEDICAL LEAVE POLICY STATEMENT 36
Eligibility.......................................36
An Eligible Employee is Entitled to Leave for the Following Circumstances: 37
Adoption Placement.....................38
Care for the Employee’s Significant Other 38
Care for the Employee’s Ill Child.38
Employee’s Serious Health Condition 39
Concurrent Leaves........................40
Benefits- General..........................40
Leave..............................................40
Health Benefits..............................40
Return to Work.............................41
Notes..............................................41
HOURS OF WORK AND OVERTIME 42
Standard Work Week...................42
Flexibility......................................42
Overtime — Fair Labor Standards Act Requirements 42
Multiple Employment..................43
Independent Contractor/Staff Member 43
Salary Reduction (Docking).........44
K I M B E R C O W E B E M P L O Y E E M A N U A L 2 0 0 5 - 0 6
Section
1
KIMBER
CO, LLC HR
Employee
Manual 2005-
2006
PURPOSE
AND PURVIEW
2
not limited to: the right to exercise judgment in
establishing and administering policies, practices and
procedures, and to make changes in them without notice;
the right to take whatever action is necessary in the
Company’s judgment to achieve KIMBERCO goals; and
the right to set the standards of productivity and services to
be rendered, etc. Failure of the Company to exercise any
such prerogative or function in a particular way shall not be
considered a waiver of the Company’s right to exercise
that prerogative or function in the future or to preclude it
from exercising that prerogative or function in some other
way.
KIMBERCO STATEMENT OF
ETHICAL STANDARDS
The mission of KIMBERCO is to improve the
quality of human life through the use of
personal and business web hosting solutions.
In order to succeed in this mission, the
company must maintain the confident of its
customers, and, to do this, it is essential that
the employees of KIMBERCO maintain the
highest standards of integrity and ethical
conduct, both in fact and in appearance.
3
the activity in question discussed on the front
page of the morning paper. If not, then we
probably shouldn’t be doing it.
4
Affirmative Action Policy
Section
2
8. Retaliation or retribution against an
employee who has in good faith
reported an alleged unethical practice
will not be tolerated.
Questions concerning ethical behavior should
be directed to one's supervisor, or the Human
Resources Department.
EMPLOYMENT POLICIES
KIMBERCO’S AFFIRMATIVE ACTION
PROGRAM IS INTENDED TO EXPAND OUR
EFFORTS TO GUARANTEE EQUALITY OF
OPPORTUNITY IN EMPLOYMENT AND TO
REDUCE UNDER-REPRESENTATION AND
UNDERUTILIZATION OF MINORITIES AND
WOMEN AT KIMBERCO. FOR ALL
COMPANY CATEGORIES OF EMPLOYMENT,
OUR OBJECTIVES ARE TO ACHIEVE A
REPRESENTATION OF MINORITIES AND
WOMEN THAT ARE AT LEAST IN
PROPORTION TO THEIR CURRENT
AVAILABILITY AND TO PROVIDE NEW
OPPORTUNITIES FOR CAREER
DEVELOPMENT WHICH BOTH STIMULATE
AND RESPOND TO THEIR CHANGING
INTERESTS AND ASPIRATIONS.
5
KIMBERCO has a job posting system for all
jobs openly available. These positions are
listed in the Human Resources Department.
This open announcement of job opportunities
serves to make all employees of the
KIMBERCO community aware of career
opportunities that exist at the Company.
6
Employment of Members of the Same
Family
7
Employment of Minors
8
Responsibility of Supervisors
9
Performance Review Guidelines
10
employee. However, even when feedback is
freely given and received, a more formal
annual or semi-annual performance review is
desirable. Performance evaluation forms for
administrative and the Human Resources
Department provides support staff to
supervisors annually. It is the supervisor's
responsibility to see to it that performance
reviews take place with all employees.
Job
Description
Is the
original job
description
adequate?
What are the
employee's
duties and
functions?
Have they
changed during the past year?
Have the duties and functions of the
original job description changed
enough to warrant reclassification
and/or promotion to a higher grade
and salary?
Work Performance
How well is the employee performing
the duties and functions in the job
description?
In what areas has the employee's
performance exceeded expectations?
In what areas has the employee's
performance fallen short of
expectations?
In what ways can the supervisor help
employees to improve performance?
What specific performance
improvements are expected within the
next six months? The next year?
11
Work Relationships
What positive or negative aspects
exist in work relationships with
colleagues, clients, students, other
supervisors or managers, etc.?
Is the work relationship between
supervisor and employee functional
and effective?
Can the supervisor facilitate the
improvement of any work
relationships?
Career Development
What career development
needs/aspirations does the employee
have?
How might the supervisor assist in
identifying career development
opportunities and resources (e.g.
tuition assistance, employee training
programs, etc.)?
How realistic are the employee's
career aspirations in his or her current
job?
What promotional opportunities, if
any, exist in the employee's work
unit, department, etc.?
Future Goals/Expectations
Goals/Expectat
What specific performance goals can
be established for the next
performance review?
What goals or expectations does the
employee have for accomplishment
by the next performance review?
How will achievement of goals or
expectations be measured?
Does the employee have the requisite
skills to accomplish these goals or
expectation?
How might the supervisor assist the
employee in attaining his or her
goals?
The above guidelines are intended to provide
a general outline around which useful
discussion of performance can take place. It is
important that both participants in the
discussion be as comfortable as possible and
12
Complaint and Grievance Procedures
13
Policies Common to All Complaints
14
Personnel Records
15
changes in name, social security number,
local (home) and KIMBERCO address,
electronic address, and telephone number by
completing a "Personal Change Notice" form,
which can be found in the Human Resources
Department. Changes related to benefit
programs, such as names of children to be
insured, or beneficiaries, should be sent to the
Human Resources Department.
Release of Information
16
Employee Development Resources
Training Programs
17
Upon request by managers or supervisors, the
Personnel Department may design and
conduct training programs on specified topics
for particular work groups. The Personnel
Department can also refer outside training
Career Counseling
Personnel Officers and Recruiters are
available by appointment to meet with
individual employees concerning career
planning, as well as to provide information
about job opportunities and position
requirements at the Company and policies
concerning job transfers, promotions, etc.
Performance Consulting
Departments may seek help in enhancing
their ability to achieve their business goals.
Internal performance consultants from the
Personnel Department provide this service
18
through an array of products and services
designed to support individual, team, and
organization development. Examples
include: needs assessment, group meeting
facilitation, planning, team building, and
group problem solving.
19
Policy on Conflict of Interest
20
Accordingly, members and officers of the
Corporation, Company senior officers, and
other members of the staff in a position to
make decisions favoring one or another
outside interest should annually acknowledge
in writing their knowledge of this policy and
either affirm that they have no interest, direct
or indirect, in conflict with the Company's
interest, or identify any interests which have
the potential for conflict.
21
Hiring and Placement
Section
3
HIRING POLICIES
RESPONSIBILITY FOR THE
RECRUITMENT OF CANDIDATES FOR
EMPLOYMENT POSITIONS IS SHARED
BETWEEN THE HIRING SUPERVISOR
AND THE HUMAN RESOURCES
DIRECTOR. SUPERVISORS ARE ASKED
TO PROVIDE A DETAILED
DESCRIPTION OF JOB DUTIES AND
EXPERIENCE REQUIREMENTS FOR
EACH AVAILABLE POSITION TO BEGIN
A SEARCH TO IDENTIFY QUALIFIED
CANDIDATES FROM WITHIN THE
COMPANY AND FROM EXTERNAL
RECRUITMENT SOURCES.
22
Request for Personnel
administrative support
nature, as well as some
which support the
Company's data
processing operation,
and accounting
functions.
23
Posting of
Waiver of Posting
Available
Requirement
Positions
24
Employment of Administrative
Employees by Two Departments
25
EmploymentorofRegular
Temporary the Support or Service
Placement of
Individuals through Outside Agencies
26
mandated, is recommended as a resource for
temporary services.
27
Use of Agencies in Hiring Regular
Employees
28
Human Resources Officer. An acknowledgement
form should be provided to the agency from the
Human Resources Office, which must be signed
and returned before referrals can be made or
accepted. The form contains a statement of the
Institute's commitment to the goals of equal
opportunity and affirmative action, as well as
the following stipulations:
29
arbiter in such decisions, which will
generally be determined on the basis of
which agency's referral can more
directly be related to the hire.
Reimbursement Policy
Any agency with which an agreement to seek
candidates is made must agree to honor the
following reimbursement policy, or have a
comparable policy:
30
Short-term
Testing
Interviewing
Applicants
Assignments
Policies
forand
Employment
Procedures
31
job, and by preparing ahead of time a list of
interview questions. The Human Resources
Office has a list of appropriate interview
questions for various job postings. NOTE:
Supervisors should requests a list of appropriate
interview questions, which vary depending on
job type. In addition, the interviewer should
list specifics to be explored, such as apparent
gaps in the applicant's work record, ambiguous
or contradictory entries on the application, etc.
32
guidance for supervisors in the reference
checking process (see also Checking References):
Age Are you over 18 (or 21 for certain jobs)? How old are you? What is the date of your birth?
National Origin n/a Inquiry into applicant's lineage, ancestry, national orig
nationality; nationality of parents or spouse; applicant's nat
Marital Status n/a Are you married? Where does your spouse work? What are
any? What was your maiden name?
Disability Specific questions related to job duties (e.g. Do you Do you have a disability? Have you ever been treated
have a driver's license? Can you lift fifty pounds?) (Listing diseases.) Has any member of your family ever
diseases?
Name Have you ever worked for KIMBERCOWeb under Original name of an applicant whose name has been
a different name? Is any additional information otherwise. Maiden name of a married woman. Has ap
relative to change of name, use of an assumed another name, state name, or address?
name, or nickname necessary to enable a check on
your work record? If yes, explain.
Address or Applicant's place of residence Do you rent or own your home? How long at each particula
Duration of
Address
Citizenship Are you legally authorized to work in the United Inquiry as to country of citizenship. Whether an applican
States? born citizen; the date when the applicant acquired cit
applicant produce naturalization papers or first papers. Wh
naturalized or native-born citizens of the United States. Th
spouse acquired citizenship.
Language What languages do you read fluently? Write Inquiry into how applicant acquired ability to read, write, o
fluently? Speak fluently?
33
Relatives Names of applicant's relatives already employed by Names, addresses, ages, number, or other information con
KIMBERCOWeb. or other relatives not employed by KIMBERCOWeb.
Military Have you ever been a member of the armed Inquiry into an applicant's general military experience or ty
services of the United States or in a state militia? If
so, did your military experience have any
relationship to the position for which you have
applied?
Character Have you ever been convicted of a felony? If so, Have you ever been arrested? (an employer's use of an indiv
when, where, and what was the disposition of the employment would, in the absence of business necessity,
offense? Have you been convicted of a human rights law.)
misdemeanor during the last five years, except for a
first conviction for simple assault, disturbing the
peace, drunkenness, speeding, or other minor traffic
violations? Have you been convicted of a
misdemeanor, which occurred more than five years
prior to the date of application where your term of
imprisonment was completed less than five years
prior to the date of application?
Organizations Are you a member of any professional Inquiry into applicant's membership in nonprofess
societies or organizations, etc.? (Exclude clubs, lodges, etc.)
organizations, the name or character of
which indicates the race, creed, color, or
national origin of its members.)
34
Checking References
Notification of Interviewed Applicants
35
Offer of Employment
Establishment
Probationary Period
of a Starting Salary
36
Procedures for New Employees
37
permanent resident, or foreign national who has
permission to work in the U.S. The new
employee must produce specific documents,
which verify identity and
authorization/permission to work. The
Company is required to examine the documents
presented for authenticity and complete the
employer's section of the I-9 form within three
working days of the hire date or three days from
the time employment commences. NOTE: If the
above requirements are not met, a candidate
cannot be employed at the Company.
Tax Forms
Each new employee should complete the
appropriate tax withholding certificates. Failure to
file these forms will require the Payroll Office to
withhold taxes based on zero exemptions at the
single withholding rate. Tax forms are forwarded
to the Payroll Office from the Human Resources
Office.
Identification Cards
All regular full-time and part-time employees
must obtain an KIMBERCOWeb Identification
38
Invention and Proprietary Information
Agreements
39
Orientation to the Work Group
40
a. Overview of the organization – brief
history, what the organization does
(products/services), where it does it
(branches, divisions), how it does it
(nature of operations), structure
(organization chart), etc.
b. Policies and procedures – work
schedules, vacations, holidays,
grievances, identification badges, leave
of absences (sickness, educational,
military, maternity/paternity, and
personal), promotion, transfers,
training, etc.
c. Compensation – pay scale, overtime,
holiday pay, shift differentials, when
and how paid, time clock, etc.
d. Benefits – insurance, retirement, tax
sheltered annuities, credit union,
employee discounts, suggestion system,
recreational activities, etc.
e. Safety Information – relevant policies
and procedures, fire protection, first aid
facilities, safety committee, etc.
f. Union – name, affiliation, officials,
joining procedure, contract, etc.
g. Physical facilities – building/office
layout, employee entrance, parking,
cafeteria, etc.
It is suggested that supervisors cover the
following issues as applicable:
a. Describe the employee's responsibilities
and job duties and how they relate to
the work of the group or department;
b. Outline the standards of work,
attendance, and conduct expected of
the employee;
c. Explain the administrative procedures
of the department or group, such as
hours of work, lunch hours, reporting
absences, parking, etc.;
d. Introduce him or her to the employees
with whom he or she will be working,
within the group and in other related
areas;
e. Show the new employee the physical
layout of the office and building: the
41
Benefits Orientation Meetings
Employment Interview
42
Moving Expenses
43
Transfer Policies
44
Initiation of Transfer/Notification of
Supervisor
Transfer Procedure
Transfer dates should be arranged through the
HR Department and the two departments
involved. At least two weeks notice by Support
Staff and one month's notice by Administrative
staff should be given to the current department
45
Reinstatement of Former Employees
46
Formula for Reinstatement of Former
Employees
47
2 but less than 5 years 2 year break
Reinstatement of Laid
Conditions of Work OffPersonal
and Employees
5 but less than 10 years 3 year break
Conduct
48
Policy Regarding Drug-Free
Workplace at KIMBERCO
Policy Regarding the Use of Alcohol
49
CompanyPolicies
General Smoking Policy
Section
4
necessary, sick leave will be granted for
inpatient treatment or rehabilitation on the
same basis as it is for other health concerns.
POLICY ON GENERAL
ABSENCES
EXCUSED ABSENCES
50
Funeral
Jury DutyAttendance
Religious Observances
51
Personal Business
Unexcused
Education Absences
52
Definition
Section
53
EarningSick
Taking SickLeave
Leave
54
required to furnish a written physician's
statement. Employees who must be absent due
to the illness or injury of their child, spouse,
same sex domestic partner, or parent may charge
the absence to accrued sick leave. Employees
who must be absent to accompany their child,
spouse, same sex domestic partner, or parent to a
dental or medical appointment may charge the
absence to accrued sick leave. A written
statement from the physician may be required.
55
Transfer of Sick Leave
Termination
56
Holidays
Section
6
HOLIDAY – ELIGIBILITY
THE FOLLOWING ARE RECOGNIZED INSTITUTE
HOLIDAYS AND THE DAYS ON WHICH THE
INSTITUTE IS CLOSED TO OBSERVE THEM
Recognized
Date
Holiday
3rd Monday in
Patriot's Day
April
Last Monday in
Memorial Day
May
1st Monday in
Labor Day
September
57
October
Veterans Day
Eligibility
November 11
4th Thursday in
Thanksgiving Day
November
a) Regularly scheduled to
work 50% or more of
the normal
departmental work
schedule, and
58
HolidaysFull-Day
Floating
Compensation
for Staff
forWorking
Holiday
Holidays Non-
Worked
Standard Work Week
Non-Exempt Staff
If a holiday is observed on a regularly
scheduled workday, eligible non-exempt
full-time and part-time employees will be
given time off with pay equivalent to the
average daily hours in their regular weekly
schedules (i.e., the total hours scheduled
for the week divided by 5). If the average
daily hours do not equal the number of
hours the employee would have been
scheduled to work on the holiday, an
adjustment in the work schedule may be
59
made so that there is no loss of holiday
leave or earnings.
Section
7
If a holiday is observed on a regularly
scheduled day off, the employee will be
given time off equal to the average daily
hours in their regular weekly schedule (i.e.,
the total hours scheduled for the week
divided by 5), at a time convenient to the
employee and the Company, but within
days following the holiday.
Exempt Staff
If a holiday is observed on a regularly
scheduled workday, eligible exempt full-
time and part-time employees will be given
that day off with pay. If a holiday is
observed on a regularly scheduled day off,
the employee will be given another day off
at a time convenient to the employee and
the Company, but within days
following the holiday.
60
Eligibility
Period of Leave
Depending upon the reason for the leave and
conditions, an eligible employee may be entitled
to a maximum of 12 weeks of leave, including
paid and unpaid leave, during a 'rolling' 12
months period, i.e., looking backward from the
date the employee uses Family and Medical
Leave. If the employee has exhausted
appropriate leave with pay or is not eligible for
leave with pay, the leave is without pay.
Definitions
1. Spouse: husband or wife.
2. Same sex domestic partner: two non-
related adults of the same sex, both
of whom are at least 18 years of age,
are committed as a family in a long-
term relationship of indefinite
duration and are socially,
emotionally, and financially
61
interdependent in an exclusive
mutual commitment in which they
agree to be responsible for each
other's common welfare and share
financial obligations. This policy is
intended to cover same sex partner
relationships, and not persons who
are cohabiting simply as roommates.
62
An Eligible Employee is Entitled to
Leave for the Following
Circumstances:
Birth of a Child
63
Adoption Placement
64
Care for the Employee’s Ill Child
Significant Other
65
taken by each, the Company will base the
decision on the reason for the request,
length of service of the employee and
impact on the Company operations.
66
Employee’s Serious Health Condition
67
required to make a reasonable effort to
schedule the treatment so as not to disrupt
unduly the operation of the Company. The
employee is required to provide at least 30
days' advanced notice, or if the treatment is
to occur in less than 30 days, the employee
must provide such notice as is practicable.
Family and Medical Leave forms and/or
instructions are available in the divisional
Human Resources Offices.
68
Concurrent
Benefits-
Health
Leave Benefits
General
Leaves
69
Return to Work
Notes
70
Standard Work Week
Section
8
benefits, job restoration, notice and medical
certification, fitness to return to duty,
intermittent leave, and application of this
policy.
Non-Exempt Employees
Non-exempt employees who are on a 37.5-
hour standard workweek, which is defined
as 100% full-time equivalent, receive an
71
Flexibility— Fair Labor Standards Act
Overtime
Requirements
Exempt Employees
Exempt employees schedules are dependent
upon job requirements and are the
responsibility of the supervisors.
72
Multiple Employment
OR
73
Independent Contractor/Staff Member
74
Salary Reduction (Docking)
75
harassment, workplace
violence, or for infractions
of safety rules of major
significance.
E. Initial or
terminal week of
employment.
F. Unpaid
leave under the Family
and Medical Leave Act.
When found or suspected, improper pay
deductions must be reported to the
divisional Human Resources Office or
Human Resources Director immediately.
The divisional Human Resources Office or
Human Resources Director will
immediately investigate such occurrences
and will ensure that appropriate
reimbursements to the affected employees
are made promptly. Such improper
deductions will not be permitted to occur
in the future.
76