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    7-Perangkat Evaluasi - April-Making TLP

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    Vera Andriana
    The document provides instructions for conducting a telephone skills evaluation. It includes 10 questions about making telephone calls and expressing common telephone phrases. It also outlines a role play scenario where the candidate will make two sample phone calls from their role as a supervisor. One call is to schedule a monthly meeting, and the other is to check on a past order. The instructions emphasize reading, understanding, and following the provided work steps and role play before performing the practical assessment.

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    7-Perangkat Evaluasi - April-Making TLP

    Uploaded by

    Vera Andriana
    10 views3 pages
    The document provides instructions for conducting a telephone skills evaluation. It includes 10 questions about making telephone calls and expressing common telephone phrases. It also outlines a role play scenario where the candidate will make two sample phone calls from their role as a supervisor. One call is to schedule a monthly meeting, and the other is to check on a past order. The instructions emphasize reading, understanding, and following the provided work steps and role play before performing the practical assessment.

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    7-perangkat evaluasi -april-making tlp

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    The document provides instructions for conducting a telephone skills evaluation. It includes 10 questions about making telephone calls and expressing common telephone phrases. It also outlines a role play scenario where the candidate will make two sample phone calls from their role as a supervisor. One call is to schedule a monthly meeting, and the other is to check on a past order. The instructions emphasize reading, understanding, and following the provided work steps and role play before performing the practical assessment.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    10 views3 pages

    7-Perangkat Evaluasi - April-Making TLP

    Uploaded by

    Vera Andriana
    The document provides instructions for conducting a telephone skills evaluation. It includes 10 questions about making telephone calls and expressing common telephone phrases. It also outlines a role play scenario where the candidate will make two sample phone calls from their role as a supervisor. One call is to schedule a monthly meeting, and the other is to check on a past order. The instructions emphasize reading, understanding, and following the provided work steps and role play before performing the practical assessment.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 3

    PERANGKAT EVALUASI

    BHS.IS01.004.01
    Melakukan Panggilan Telepon/Making Telephone Calls

    1. Mention expression that you use to make telephone call!


    2. Mention expression when you want to leave a message?
    3. How do you introduce yourself when you call some body ?
    4. What will you say if you want end the telephone ?
    5. Mention expression when you want to say thank!
    6. Do you write the name of the person who you want to speak?
    7. What is the expression if you want to repeat information?
    8. Do you need a pen / a pencil before you make telephone call?
    9. Do you write the aim /goal of making telephone call?
    10. What will you say if you dial the wrong number?

    1
    TUGAS PRAKTEK OBSERVASI

    A. Petunjuk

    1. Baca dan pelajari setiap instruksi kerja di bawah ini dengan cermat sebelum melaksanakan praktek
    2. Klarifikasi kepada Asesor apabila ada hal-hal yang belum jelas
    3. Laksanakan pekerjaan sesuai dengan urutan proses yang sudah ditetapkan

    B. Skenario
    You are a supervisor at PT. PUTRA PRATAMA. The company is located on Jl. Thamrin KAV. 97 no
    26 Jakarta. The company’s core business is motorcycle distribution

    Tugas 1
    Please call Mrs Anis Zuraidah , Marketing Manager of PT. Smart Indonesia Tehnology. Inform that
    your company invite him to attand monthly meeting on 29 July 2021 at 9.00 a.m at PT putra Pratam
    Office at meeting room.

    Tugas 2
    Please call Mr. Smith in Singapore , the General Manager of PT Shui Lie Mie. Inform him that you
    order some spareparts a week ago. When the order will be send

    Peralatan Praktek :

    a. Pesawat telepon
    b. Alat tulis
    c. No telepon pelanggan
    d. Form lembar pesan

    C. Langkah kerja :
    1. Make a call
    2. Address the receiver
    3. Tell with whome you want to speak
    4. Explain the reason
    5. Close the telephone call

    2
    Kunci Jawaban Tes Lisan

    NO JAWABAN
    1 Good morning, May I speak to Mr. Green in the accounting department, please?
    2 Can I leave a message
    3 Hello, this is Julie Madison calling

    4 I'll talk to you again soon. Bye Jules.


    5 Thank you
    6 Yes
    7 I will repeat the message
    8 Yes, I prepare a pen or a pencil
    9 Yes, I write the goal
    10 I am sorry, I make a mistake

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