BUSINESS AND ELECRONIC

COMMUNICATION

Dr Qurban Ali Khushik

Visiting Faculty SIMU
Karachi
Contact: 03002940655
Email: qurban.ali.khushik@gmail.com
 CHAPTER.NO.O1

E COMMUNICATION & TOOLS

1.Technology-mediated tools
of communication such as e-
mail, Skype, MSN, fax,
videoconference, or chat.
Computers or other electronic
devices are used as tools for
communicating.
 BUSINESS & ELECTRONIC COMMUNICATION

 Electronic communication
is any form of
communication that's
broadcast, transmitted,
stored or viewed using
electronic media, such
as computers, phones,
email and video.
 ELECTRONIC COMMUNICATION

 Put simply, electronic

communications
mean any information
sent between
particular parties over
a phone line or
internet connection.
This includes phone calls,
faxes, text messages,
video messages, emails
and internet messaging.
 THE IMPORTANT OF ELECTRONIC
COMMUNICATION IN BUSINESS
 Electronic
communication allows
businesses to work with
experts from all over the
world. This may result in
lower overhead costs,
increased job satisfaction and
improved collaboration. Teams
across the globe can connect
in real time, solve problems
and complete projects without
being stuck in the office.
 PURPOSE OF ELECTRONIC
COMMUNICATION

 Electronic communication has

numerous benefits and
advantages for
communication, including:
Effortless communication -
Effectiveness, ease of use and
speed. Collection and analysis
of data - Safety and storage
space of databases. Clearer
and more useful messages -
Use of Word Processing
 ADVANTAGES OF ELECTRONIC
COMMUNICATION

Low cost: Electronic

communication saves time and
money. For example, text SMS
is cheaper than the traditional
letter. Exchange of feedback:
Electronic communication
allows the instant exchange of
feedback. So communication
becomes perfect using
electronic media.
 FIVE TYPES OF
COMMUNICATION
 Verbal Communication.
Verbal communication occurs
when we engage in speaking
with others. ...
 Non-Verbal Communication.
What we do while we speak
often says more than the
actual words. ...
 Written Communication. ...
 Listening. ...
 Visual Communication.
 ADVANTAGES AND DISADVANTAGES
OF ELECTRONIC COMMUNICATION

 Electronic communications are quick and

convenient. Electronic communication is fast, cost-
effective and convenient, but these attributes
contain inherent disadvantages. The technology
that enables people to keep in touch at all times
also can invade privacy and cut into valuable
relaxation time.
 
 CHAPTER.NO.02
THE IMPACT OF ELECTRONIC
COMMUNICATION ON YOUR LIFE

 Electronic
communication hinders kids
social and verbal skills as
well. For example, sometimes
things are read and
misinterpreted the wrong way
because you can't physically
hear the tone of voice or see the
manner they are expressing
their thoughts in.
 THE MOST POPULAR MEANS OF
ELECTRONIC COMMUNICATION

 
 Together with voice
calls, instant
messaging is the
most popular
method for people
to have electronic
conversations in
2018 and onwards.
 HOW ELECTRONIC COMMUNICATION HAS
IMPROVED BUSINESS COMMUNICATION

 E-mail is a useful communication approach that

instantly delivers messages between computers. Paper
correspondence is no longer needed to transmit
documents and other important information.
Businesses have shown increased productivity and
profitability by decreasing the time and money
spent on correspondence.
 CHALLENGES OF ELECTRONIC
COMMUNICATION

What are the challenges of electronic communication?

Loss of information: The great challenge of this communication is that

information may loss at any time due to virus, hacking, machinery breakdown and
so on. Loss of secrecy: In this communication, it is very difficult to maintain secrecy
of information.
 ELECTRONIC COMMUNICATION
IN EDUCATION

 “Electronic communications” include, but are not limited

to, e-mails, text messages, instant messages, and
communications made by means of an Internet
website, including social media and social
networking websites.
 4 MAIN TYPES OF COMMUNICATION

What are the 4 main types of communication?

There are four basic communication styles: passive, aggressive, passive-

aggressive and assertive. It's important to understand each communication style,
and why individuals use them.
 EXAMPLE OF ELECTRONIC
COMMUNICATION

 Electronic communication
includes all of the
following, like internet
logs, video-conferencing,
E-mail, except telephone
calls. Telephone calls take
place through the
telephonic network. It is
not one of the modes of
electronic communication.
IS ELECTRONIC COMMUNICATION GOOD OR BAD

 These sources of communication are highly efficient

and beneficial to organizations if managed
effectively. The ability to communicate quickly and
concisely to large and geographically disperse
audiences at one time, as well as, staying attuned to
industry or market changes in real time is definitely
the benefit.
HOW TECHNOLOGY IS CHANGING
THE WAY WE COMMUNICATE

 Speed may be one of the biggest ways that

technology has changed the way that our world
communicates. Messages that used to take days to
reach people are now in people's inboxes within
seconds. Technology has allowed employees to focus
on what's important in their jobs and less on manual
logistical processes.
 BASIC COMPONENTS OF AN
ELECTRONIC COMMUNICATION
 The basic components of an
Electronic communication
system include a
transmitter, a
communication medium
or channel, a receiver
and noise. Information is
transmitted into the system
in analog or digital form, it
is then processed and
decoded by the receiver.
 CHAPTER.NO.03
BENEFITS OF TECHNOLOGY IN
BUSINESS

Advantages of new technology include:

 easier, faster and more effective communication.
 better, more efficient manufacturing techniques.
 less wastage.
 more efficient stock management and ordering systems.
 the ability to develop new, innovative approaches.
 more effective marketing and promotion.
 new sales avenues.
 
 RISKS AND CONSEQUENCES OF
ELECTRONIC COMMUNICATION DEVICES

 Some of the biggest risks of

using modern digital and
electronic technology for
communication and
commerce are identity
theft, unauthorized credit
card or bank account use,
and even demand for
ransom for the return of
stolen data.
 5 GOOD COMMUNICATION SKILLS
5 ESSENTIAL COMMUNICATION
SKILLS
 WRITTEN COMMUNICATION. Convey
ideas and information through the use of
written language.
 ORAL COMMUNICATION. Convey ideas
and information through the use of
spoken language.
 NON-VERBAL AND VISUAL
COMMUNICATION. ...
 ACTIVE LISTENING. ...
 CONTEXTUAL COMMUNICATION.
 
PRINCIPLE OF COMMUNICATION

 What is the principles of communication?

 The 7 principles of communication are Clarity, Completeness, Coherence,

Conciseness, Credibility, Correctness, Continuity.
 CHAPTER NO

What is the best form of communication?

Verbal communication makes the conveying of thoughts faster and easier and is
the most successful methods of communication.
HOW IMPORTANT IS TECHNOLOGY IN
COMMUNICATION

 On the one hand, technology affects

communication by making it easier, quicker, and
more efficient. It allows you to track conversations
and therefore provide better customer service. Tech
also makes it easier to gather customer insights and
improve the entire customer experience.
 CHAPTER.NO.03

TYPES OF ELECTRONICS

How many types of electronics are there?

How many types of electronics are there? 2 Types of Electronics - Analog and
Digital.
MODERN TECHNOLOGY IN BUSINESS

What is modern technology in business?

Modern technology allows small businesses to operate in ways that were

impossible only a generation ago. Technology allows staff members to
communicate better, enables business owners to manage costs more efficiently
and sell products and services in new and different ways.
 THE RISK OF ELECTRONIC
COMMUNICATION

 Electronic communications
can introduce malware into a
computer system, and potentially
damage or disrupt the computer,
networks, and security settings.
Electronic communications can be
forwarded, intercepted, circulated,
stored, or even changed without the
knowledge or permission of the
Physician or the patient.
 POSITIVE COMMUNICATION

 At its heart, this is exactly what

positive communication is: It's not
about avoiding negative topics or
sharing unpleasant news with a smile.
It's about mitigating conflict and
using language that reassures,
motivates, and inspires action.
 IMPROVE COMMUNICATION SKILL
 There are specific things to do that can improve your
communication skills:
 1. Listen, listen, and listen. ...
 2. Who you are talking to matters. ...
 3. Body language matters. ...
 4. Check your message before you hit send. ...
 5. Be brief, yet specific. ...
 6. Write things down. ...
 7. Sometimes it's better to pick up the phone. ...
 8. Think before you speak.
 CHAPTER.NO.04
BENEFITS OF TECHNOLOGY IN
BUSINESS
Advantages of new technology include:
 easier, faster and more effective communication.
 better, more efficient manufacturing techniques.
 less wastage.
 more efficient stock management and ordering systems.
 the ability to develop new, innovative approaches.
 more effective marketing and promotion.
 new sales avenues.
 ELECTRONIC BUSINESS

 What E business means?

 E-Business (electronic business) is any process that a
business organization conducts over a computer-
mediated network. Business organizations include any
for-profit, governmental, or nonprofit entity. Their
processes include production-, customer-, and internal-
or management-focused business processes.
 ROLE OF TECHNOLOGY IN E
BUSINESS

What is the role of technology in e business?

In e-commerce, it has a significant role as it provides valuable marketing

insights into customer preferences. It guides them into creating better
marketing campaigns for business. This e-commerce technology also offers the
automation and transfer of data management operations to boost performance.
 key to communication

 Effective communication takes focus and

synchronized body language, tone of voice and words
to convey empathy.
WHO IS A GOOD COMMUNICATOR

 An effective communicator is someone who conveys

their message thoroughly and is receptive and
responsive to others' input. Those who are strong
communicators speak in a clear, direct manner, using
easily understood language.
TECHNOLOGY AFFECT BUSINESS
 Business technology helps small
businesses improve their
communication processes.
Emails, texting, websites and apps,
for example, facilitate improved
communication with consumers.
Using several types of information
technology communication
methods enable companies to
saturate the economic market with
their message.
 IS GOOGLE AN E-BUSINESS

 Google is among the e-business models that

emerged to take advantage of technologies and
innovation. The search engine giant needs no
introduction. The company derives its success from a
highly innovative e-business model that depends on
online advertisements for revenues. Google has a
complex e-business model.
 IS AMAZON A ECOMMERCE
 And with over 564 million
products sold in the U.S.
alone, Amazon is the
uncontested ecommerce
leader and continues to grow
and innovate. This success
took years to achieve and is
due in part to Amazon's
strategic approach to growth.
 CHAPTER.NO.05
E-COMMERCE SO SUCCESSFUL

 An increase in Internet accessibility, ease of

transaction, plenty of products and
personalized offers, absence of the
constraints of a physical presence and
interaction makes online shopping desirable to
consumers. Whether you are a business or
consumer, eCommerce has many benefits for you.
 IS E-COMMERCE A GOOD
CAREER
 The e-commerce sector is a
constant growing sector and never
shown a sign of decrement. If you
have a good knowledge and
experience in e-commerce
industry you can also work as
an entrepreneur and setup
your own e-commerce firm.
since the last few years many
entrepreneurs have succeeded in
the e-commerce business.
 CHAPTER.NO.04
FUTURE OF E COMMERCE

 The ecommerce industry is expected to grow by

almost $11 trillion between 2021 and 2025. As
businesses came online during the COVID-19 pandemic,
the global trend toward digitization surged ahead at
lightning speed. Even as regions begin to reopen,
ecommerce growth keeps climbing
 WHEN DID E-COMMERCE START

 1979: Michael Aldrich invented electronic shopping

(he is also considered as founder or inventor of
eCommerce). This was done by connecting a
transaction-processing computer with a modified TV
through a telephone connection. This was done for the
transmission of secure data.
 
 HOW E-COMMERCE CHANGED
THE WORLD
 The most evident change that
eCommerce has brought is
the ease of starting a
business. Anyone can start their
online business from anywhere
selling items globally.
eCommerce has even opened the
doors of opportunities for
handicrafts and handloom
industries as half of their earning
was taken away by middlemen
 EXPLORE SEVEN IT SKILLS THAT
CAN BENEFIT E-COMMERCE
PLATFORMS
 Software development. ...
 UX design. ...
 Search engine optimization. ...
 Digital marketing. ...
 Data cleaning. ...
 Data analytics. ...
 Artificial intelligence. ...
 Key takeaways
 SCOPE OF E-COMMERCE

 E-Commerce is buying and

selling, marketing, servicing
delivery and payment of
products, service and information
over internet, intranets,
extranets and other networks,
between an inter-networked
enterprise and its prospects,
customers suppliers and other
business partners.
 IMPACT OF E-COMMERCE

 E-commerce also saves time, as well as the process

of selection and payment in online shopping, is quite
short. There is no requirement to go to offline stores,
so here you can save travel time too. Lower Prices: In
offline stores, many middlemen were involved due to
these consumers have to pay more.
 FATHER OF E-COMMERCE

Who is the father of e-commerce?

Michael Aldrich (22 August 1941 – 19 May 2014) was an English inventor,
innovator and entrepreneur. In 1979 he invented online shopping to enable online
transaction processing between consumers and businesses, or between one
business and another, a technique known later as e-commerce.
TOP E‑COMMERCE FEATURES

 Easy navigation.
 Real-time information.
 Simplified pricing.
 Online order processing.
 24/7 client focus.
 Personalized marketing.
ROLE OF E-BUSINESS IN BUSINESS
 E-business offers buyers
and sellers a new form of
communication and
provides an opportunity to
create new marketplaces. In
general it is suggested that
the development of e-
business results in higher
firm productivity and
efficiency as a result of
lower search and
transaction costs.
THANK YOU