About Us & Security FAQs:

1. What is FxView
2. Where are your offices or where is FxView situated/headquartered?
3. Who are your regulators?
4. What makes FxView better than other brokers? Or Why should I choose you ?
5. Are you regulated? (need to add MU license details)
6. Do you accept US clients? .
7. What countries do you not accept clients from?
8. Are you a Market maker or an ECN broker?
9. Does FxView have a dealing desk?
10. From where do you derive your price feeds?
11. How can I get in touch with you in case of any queries?
12. How can I be assured that my funds are secured with FxView? Or, are my funds secure with
you?
13. What happens to my funds if the company goes bankrupt or becomes insolvent?
14. What happens to my funds if the bank that my funds are held with goes bankrupt?
15. Who are your liquidity providers or What are the names of your LPs?
16. How secure is your website?
17. What procedure should I follow if I have a complaint?
18. Do you report my profits or trading activity to any authority?
19. What is your model of execution?
20. Are my personal details secure with you?
21. Can you delete all my records from your system?
22. Why do you request information about my investment, knowledge and trading experience
during registration?
23. What can I do if my account is hacked?
24. What are the supported features of FxView or What are the benefits of using FxView?
25. Do you offer trading advice?

Products FAQs:

1. What all instruments do you offer for trading?

2. What is a CFD?
3. Where can I see your instrument specifications?
4. Do you offer micro lots?
5. What are your lot sizes?
6. Do you offer crypto currencies for trading?
7. Can I trade crypto currency over the weekend?
8. What is Forex?
9. How do I make money trading forex?
10. Is the forex market a fair market ?

Trading Related FAQs:

1. Where are your servers located?
2. What is your server time?
3. What are your trading hours?
4. What is your GMT offset?
5. At what time does your roll over occur?
6. Do you provide negative balance protection?
7. Is it possible to lose more money than deposited?
8. What is the minimum and maximum lot size I can trade with you?
9. Do you guarantee a stop loss?
10. What is your execution model?
11. What is slippage?
12. How much is your slippage?
13. Do you manage client’s trading accounts?
14. What does the terms long and short positions mean?
15. What is your execution speed?
16. Will I experience re-quotes?
17. Is Scalping and Hedging allowed?
18. Do you restrict any trading styles?
19. Do you follow FIFO rules?
20. What are your margin calls and stop out levels?
21. What type of execution do you provide?
22. I am unable to place a trade. It shows “trade disabled”. What should I do?
23. I received an error “market is closed” when i am trying to place trades. What does this
mean?
24. I received an error “ Not enough money” while trying to place a trade. What does this error
mean?
25. Will I be sent a statement for my account?
26. Do you provide guaranteed fills?
27. Why is my stop loss not filled at the price that I requested?
28. Can I generate my own account statements?
29. Can I use my trading account ID on all platforms?
30. Can I access my trading account from different computers at the same time?
31. For how long can I hold my positions?
32. Do I have to renew the demo every 30 days?
33. Can I use EAs with FxView?
34. Execution difference in demo and live accounts?
35. How can I close my trading account?
36. What is your maximum leverage? Or How does your leverage structure work?
37. How can I change my account leverage?
38. What is the difference between professional and retail clients of FxView?
39. How do I qualify as a professional trader? Or what is the difference between professional
and retail clients of FxView?
40. What fitness do I need to take to be qualified as a professional trader?
41. What are your margin requirements?
42. Where can I check the margin requirements? Or how can I calculate the margin?
 43. Why has my pending order not been executed?
44. How soon can I start trading?
45. How can I calculate 1 pip of profit or loss?
46. How can I download the trading platform?
47. What is margin / margin level / free margin?
48. Can i get a margin call even if my positions are hedged?
49. What is the difference between market and instant execution?
50. What is a gap, and why can we see gaps in the charts?
51. Do I need to have free margin to open a hedge trade?
52. Why do I get the message "No Connection"?
53. Why does the platform start freezing during news time ?
54. Do I have to pay taxes on my profits?
55. What is your commission structure?
56. When will the commission be deducted from my account?
57. How do I calculate my commission?
58. What kind of spreads do you provide?
59. Are your spreads fixed or variable?
60. What is your average spread?
61. What are Swap Charges?
62. When are swaps charged?
63. How are swap charges calculated?

Trading Accounts FAQs:

1. How many account types do you offer?

2. Do you offer a corporate account?
3. What is the minimum amount needed to open an account?
4. Do you offer cent accounts?
5. What base currencies can I open an account in?
6. Can I change my account base currency after creating a trading account?
7. If I stop trading will I be charged an inactivity fee?
8. Do you offer demo accounts?
9. Are demo accounts limited in any way?
10. How long can I use a demo account ?
11. Can I have more than 1 account?
12. How do I remove a trading account from my client area?
13. How can I open an Account?
14. How can I open a Live account?
15. How can I open a Demo account?
16. How can I add funds to my demo account?
17. How do I login to your client area?
18. How long does it take to open a trading account ?
19. Do we need any documents for setting up an account? (Account verification)
20. What to do if I cannot provide you the requested documents?
21. Why do you keep rejecting my documents?
 22. How long does it take to be verified?
23. Do you accept PO Box Address proof?
24. Why can't you accept a PO Box Address?
25. Do I need to upload my documents again if I open a new trading account?
26. Why can't I find my country on the application form?
27. How can I update my personal information?
28. How Can I open a corporate account with you?
29. What is a LEI number?
30. Can I open a Joint account with you?
31. How can I close my account?
32. How can I get my trading account connected to an affiliate/IB ?
33. How can I change my registered email address?
34. How can I reset my profile password ?
35. Do you hedge client’s positions ?

Platform Generic FAQs:

1. Which platform is better?

2. What are the trading platforms that you offer?
3. Are there any fees for using your platforms?
4. Do you offer one click trading?
5. How do I enable one click trading?
6. Where can I find information about the swap rates?
7. Can my positions be aggregated?
8. Do you adhere to FIFO rule?
9. Does your platform support backtesting?
10. Is web trading secure?
11. Which trading platform shall I use for trading?
12. Can I use my trading account on all the platforms?
13. How do EAs work?
14. What are your lot sizes?
15. Do you provide guaranteed fills?
16. Price feeds on my FxView charts are different from my charts on other platforms. Why is this
so?
17. How can I change my investor password?
18. Are your platforms compatible with Mac?
19. Can I login to my account simultaneously from the same computer?
20. Do you restrict EA strategies?

MT4:

1. Can I change the timezone on my MT4?

2. Where can I view my trading history?
3. How can I modify or delete an order?
4. How can I set the trailing stop?
5. How can I enable trade levels on my chart?
 6. What is one click trading? How can I enable one click trading?
7. Where can I find information about the swap rates?
8. Why are roll over rates tripled on weekends?
9. How can I log in to my MT4 trading account?
10. How to enable alerts on the MT4 platform?
11. I am unable to find FxView as the Server on the MT4?
12. How do I log in to FxView from MT4 Mobile App?
13. How to place trade on the MT4 mobile app?
14. How to partially close trades on the MT4 trading platform?
15. How to modify trade on the MT4 trading platform?
16. How can I change my MT4 trading account password from the trading platform?
17. How can I login to MT4 Webtrader?
18. How can I apply external indicators on my MT4 chart?
19. How can I see my commission charged on trades on my MT4 trading platform?
20. How can I generate my account statements?
21. My buy order got closed on a price which never showed up on the chart ( or my stop loss got
hit which never reached on the chart ) why is that so?
22. How do I set up default charts with indicators on MT4?
23. I'm new to using MT4, I have multiple monitors, can I separate charts from the terminal to
place charts of my second or third monitor?
24. Can I open more than 1 MT4 terminal on the same computer? How do I do that?
25. How can I add an instrument to my market watch window?
26. How can I add an instrument to my MT4 mobile app?
27. How do I partially close an order?
28. Chart history in MT4 ?
29. Can you provide further historical data?
30. How do trailing stops work on MT4?
31. How to get MT4 log files?

MT5:

1. What instruments can I trade on MT5?

2. Will MT5 replace the MT4?
3. Can I use my MT4 trading account ID to login to MT5?
4. How can I log in to my MT5 trading account?
5. I am unable to find FxView as the Server on the MT5?
6. How do I log in to FxView from the MT5 Mobile App?
7. How can I add an instrument to my market watch window?
8. How can I add an instrument to my MT5 mobile app?
9. How can I login to MT5 Webtrader?
10. How can I change my MT5 trading account password from the trading platform?
11. How can I apply external indicators on my MT5 chart?
12. Can I set a trailing stop on MT5?
13. How do trailing stops work on MT5?
14. How do I access my MT5 account reports?
 15. How do I set up push notifications in MT5?
16. Are MT4 EAs compatible with MT5?
17. How to attach EA in MT5?
18. How can I see my commission charged on trades on my MT5?

Act Trader:

1. Does your platform support Auto Trading?

2. Can I create robots directly from charts?
3. How can I place trades from charts ?
4. Do you support one click trading?
5. Can I customize my trading platform?
6. Can I use my MT4 or MT5 ID to login to this platform?
7. What all instruments can I trade on the Act Trader platform?
8. Can I enable push notifications or create alerts in Act Trader?
9. Where can I see the instrument specification?
10. Where can I find more information about the Act Trader platform?

VPS & API:

1. Do you offer VPS?

2. What is FxView VPS?
3. How much does your VPS cost?
4. How do I sign up for your VPS?
5. How can I cancel my VPS subscription?
6. What should I do if I forget my VPS password?
7. How do I set up my FxView VPS?
8. Who is your VPS provider?
9. What is the speed I will get if I take your VPS?
10. How can I operate a VPS?
11. How can I change the password of my VPS?
12. Can you tell me the specification for your VPS?
13. How many MT4 programs can I run on my VPS?
14. Do you offer API?
15. What are your FIX API requirements?

Deposits & Withdrawals:

1. How can I make a deposit?

2. What deposit methods do you support?
3. Will I be charged any deposit fees?
4. Can I deposit through my debit/credit card?
5. What is the minimum deposit amount?
6. What is the maximum deposit amount?
 7. How long does it take to reflect my deposit in my account?
8. Can I make a deposit and trade without verifying my account?
9. Do you support crypto currencies for deposits?
10. Can I transfer my funds between accounts?
11. Do you support broker to broker transfer?
12. What is the reason for a deposit failing or why has my transaction been denied?
13. Where can I view my deposit and withdrawal history?
14. Are there any fees for transfers between my accounts?
15. How do I add a credit/debit card to my client area?
16. How long does bank wire transfers take and what are the fees?
17. Do you reimburse the fees charged by the payment gateway?
18. Can I make a deposit over the weekend?
19. How can I obtain your bank details for deposit via bank wire ?
20. What do I do if I accidentally duplicate or make a payment by mistake?
21. Can I register more than one card to my account?
22. Can I use another person’s card to make the payment?
23. Can I transfer funds from my trading account to another person’s trading account?
24. In which currencies can I deposit money into my trading account?
25. How can I make a deposit via Crypto Currencies? (only for the clients under FxView,
Mauritius)
26. In how many crypto-currencies can i make a deposit/withdrawal? (only for the clients under
FxView, Mauritius)
27. When I deposit via cryptocurrencies, how do my funds show up in my trading account? (only
for the clients under FxView, Mauritius)
28. How long does it take for the Cryptos to reflect on my trading account? (only for the clients
under FxView, Mauritius)
29. What is your withdrawal policy?How can I withdraw from my trading account?
30. How long does it take to receive a withdrawal? Or How long should I wait for my withdrawal
to reach me?
31. Do you offer instant withdrawals?
32. Is it possible for a withdrawal to be declined or why my withdrawal was declined?
33. Do you charge for withdrawals?
34. How long does it take to receive a withdrawal once its marked as “completed”?
35. How do i withdraw if the card i used to deposit has been cancelled or expired?
36. Do you process withdrawals over the weekend?
37. Which method should I use for withdrawal?
38. What should I do if I have not received my withdrawal?
39. Can i cancel a withdrawal?
40. Can I withdraw more than the deposited amount via card?
41. Can I withdraw if I have an open position?
42. I used more than one deposit option, how can i withdraw now?

Bonus Offerings (only for the clients under FxView, Mauritius):

1. Do you offer a bonus?

 2. What is the minimum deposit amount required to avail the bonus offer?
3. How can I request a 100% bonus offer?
4. Can I lose the bonus amount?
5. Can I withdraw a bonus? Can I withdraw the profits made with bonus?
6. Can i avail bonus with 500x leverage?
7. What is the maximum bonus I can avail?
8. How can I remove the bonus from my account?
9. What will happen to bonus in case of withdrawal?
10. What are the terms and conditions of bonus?
11. How can I request a bonus in my account?
12. What will happen to the bonus if i use internal transfer?

Introducing Broker or Affiliates (only for the clients under FxView, Mauritius):

1. What partnership programs do you offer?

2. What is your IB program?
3. How can I join your IB partnership program?
4. Does it cost me anything to join?
5. Can i be an introducing broker and a PAMM manager at the same time?
6. What is a referral link?
7. Can I track my referrals?
8. Can I refer clients from any country ?
9. What commission will I get for referring clients?
10. When can I withdraw my commissions?
11. How can I withdraw the commissions?
12. Where can I check my commission balance?
13. Are there limits to how much I can earn per month?
14. Is there any minimum payout?
15. Are there any withdrawal fees?
16. Why can't i withdraw my commission?
17. What should I do if my commissions are incorrect?
18. How can I change the password of my IB login area?
19. What documents do you need so I can become a verified IB?
20. When can I start referring clients?
21. Where can I find my referral link?
22. How many clients do I need before I can start earning rebates?
23. Can I refer sub-affiliates?
24. What commission will I get if I refer sub-affiliates?
25. Will you provide me any promotional material?
26. Can I add my trading account under my referral link?
27. Do you offer any monitoring tools to see how my referral link is performing?
28. How can I access my commission reports?

MAM-PAMM (only for the clients under FxView, Mauritius):

1. What is a PAMM manager and what is a PAMM/MAM account?

2. Can I open a PAMM/MAM account with you? What are the conditions?
3. How can I open a PAMM/MAM account with you or how can I be a fund manager?
4. Where can I see the list of accounts connected to my account?
5. Can I have my own profit sharing structure?
6. Can my connected accounts contact me?
7. When can I withdraw my profit share?
8. Can I publish my results on your website?
9. Can I open multiple PAMM/MAM accounts?
10. How can I earn being a fund manager and IB both?
11. How can I be an investor? Or how can I connect my account to a fund manager?
12. Can I see the list of fund managers or PAMM/MAM managers with you?
13. Can I compare two PAMM accounts?