Kerala State Right to Service Act 2012

The Kerala State Right to Service Act, 2012 came into force on the 1 November
2012 as per G.O (P) No.55/2012/P&ARD. It provides effective, time-bound redress of
grievances of citizens, delivery of services to the public and making government servants
liable in case of default. Through the induction of bill, the government servants are made
answerable in terms of their functions, duties, commitments and obligations towards the
people.
The Bill provides two-tier appellate system to redress grievances. Section 5 of the
Bill underlines the duty of the designated officer, who on receipt of an application for
service, will provide it or reject the application within the time limit, counted from the day
the application is received. In case of rejection, the officer should justify it in writing. The
designated officer is liable to pay a fine not less than Rs.500/- and not more than Rs.
5,000 in case of breach of terms of the bill.
Section 3 of the Bill says every government department, Head of the department,
local self-government institution and statutory body should, within six months of the
commencement of the Act, notify the services that will be rendered by each of them and
the designated officers for providing services and the stipulated time limit for doing so.
The Bill lays down the procedures for filing appeals and the method of handling
appeals by the first and second appellate authorities. The two appellate authorities will have
the powers of civil court in matters of requiring production and inspection of documents,
issuing summons for hearing the designated officer and the appellant and any other matter
that may be prescribed.
First Second
Designate
Sl.No Name of Activity Time limit Appellate Appellate
d Officer
Authority Authority
1 Issuing of certificates of remittance in

District Treasury Officer for Sub Treasuries / Assistant District

the event of loss of original chalans
Junior Superintendent for Sub Treasuries / Assistant District

2 Verification of chalans remittance

particulars for refund purpose
During the
3 Receiving of valuable for safe custody
course of the
Treasury Officer for District Treasuries

/receiving safe custody articles

Treasury Officer for District Treasuries

Session*
4 Pension Certificate
5 Verification of Group Insurance Scheme
Treasurer / Accountant

(GIS), Family Benefit Scheme (FBS),

State Life Insurance (SLI)
6 Issuing of Tax Deduction at Source
(TDS) certificate(Income Tax) During the
7 Family Benefit Scheme (FBS) course of the
reconciliation below one year day itself
8 Mail Transfer
9 LPC / Salary Certificate to Self- During the
Drawing Officers (SDO) course of the
day itself
(excluding first
three working
days)
10 Family Benefit Scheme (FBS)
reconciliation above one year 3 days
 Services at the Counter

1 Receipt of Cash for various purposes

on behalf of Government and assigning
chalan Number
2 Remittance of amount to TSB
3 Teller Counter
4 Encashment of Savings Bank
(SB)Cheque
5 Encashment of Pension through

District Treasury Officer for Sub Treasuries / Assistant District Treasury Officer for District Treasuries
Pensioner’s Treasury Savings Bank

Junior Superintendent for Sub Treasuries / Assistant District Treasury Officer for District Treasuries
Within half an
(PTSB)
hour
6 Remittance to Civil Deposit, Treasury
Security Account (TSA)
7 Encashment of Treasury Term Deposit
(TFD) and TSFDC
8 Encashment of interest on Treasury
Term Deposit (TFD)
9 Issuing Bill Book
10 Receipt under Treasury Term Deposit
(TFD)
11 Encashment of various Civil Deposits
(SD, PD, RD, CCD, CrCD etc.) and
Refund Bill

Treasurer / Accountant
12 Encashment of D form Cheque
13 Encashment of MACT awarded
Cheques During the
14 Premature withdrawal from Treasury course of the
Term Deposit (TFD) Session*
15 Payment of Group Insurance Scheme
(GIS), Family Benefit Scheme (FBS),
State Life Insurance (SLI)
16 Issuing of Savings Banks (SB)Cheque
Book
17 Issue of Personal Deposit (PD)Pass
Book, Fixed Deposit (FD)Pass Book,
Specimen Card
18 Letter of Credit (LC) Cheque
19 Pre Check Bill
20 Opening of Savings Bank
(SB)/Personal Deposit (PD)
21 First salary bill of Self Drawing Officers
(SDO) During the
22 Encashment from Provident Fund(PF) course of the
Account Session*
23 Travelling Allowance (TA) to Gazetted
Officers and Non Gazetted Officers
24 Contingent Bill
25 Issue of Stamps and Stamp Papers
26 Encashment of Medical Reimbursement
27 Lump sum Grant/Grants in Aid
28 Savings Bank (SB)
Transferring/Receiving
 29 Encashment of balance amount in
2 days after

District Treasury Officer for Sub Treasuries / Assistant District Treasury Officer for District Treasuries
Savings Bank (SB) [(including
getting proper

Junior Superintendent for Sub Treasuries / Assistant District Treasury Officer for District Treasuries
Pensioner’s Treasury Savings Bank
application
(PTSB)] to legal heirs
30 Local Self Government (LSG)
2 days
Payments
31 First Pension/Death cum Retirement 3 days on
Gratuity (DCRG) /Commuted Value of getting
Pension (CVP) except in Pension required
Payment Sub Treasury (PPST) documents
In Pension Payment Sub Treasury 2 days on
(PPST) getting
required
documents
32 Life Time arrear (LTA) on pension 3 days

Treasurer / Accountant
33 Salary Bills On dates
specified in
KFC if,
submitted 3
days in
advance. (If
not preferred
in advance-
during the
course of the
day itself,
excluding first
three working
days)
34 Pension transferring to Treasury/Bank 5 days
35 Arrear of pay and allowances and
Pension
7 days
excluding first
three working
days

*Session—First Session 10 a.m. to 1 p.m. Second Session 2 p.m. to 5 p.m.