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    Madan

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    THEUSZ OP
    This document contains item-total statistics and reliability statistics for scales measuring mobile banking services and customer satisfaction. For mobile banking services, the Cronbach's alpha value is 0.684, indicating acceptable internal reliability, across the 6 items. For customer satisfaction, the Cronbach's alpha is 0.336 for the 3 items, which is below the typical cutoff of 0.7, indicating low internal reliability.

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    Madan

    Uploaded by

    THEUSZ OP
    14 views3 pages
    This document contains item-total statistics and reliability statistics for scales measuring mobile banking services and customer satisfaction. For mobile banking services, the Cronbach's alpha value is 0.684, indicating acceptable internal reliability, across the 6 items. For customer satisfaction, the Cronbach's alpha is 0.336 for the 3 items, which is below the typical cutoff of 0.7, indicating low internal reliability.

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    This document contains item-total statistics and reliability statistics for scales measuring mobile banking services and customer satisfaction. For mobile banking services, the Cronbach's alpha value is 0.684, indicating acceptable internal reliability, across the 6 items. For customer satisfaction, the Cronbach's alpha is 0.336 for the 3 items, which is below the typical cutoff of 0.7, indicating low internal reliability.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    14 views3 pages

    Madan

    Uploaded by

    THEUSZ OP
    This document contains item-total statistics and reliability statistics for scales measuring mobile banking services and customer satisfaction. For mobile banking services, the Cronbach's alpha value is 0.684, indicating acceptable internal reliability, across the 6 items. For customer satisfaction, the Cronbach's alpha is 0.336 for the 3 items, which is below the typical cutoff of 0.7, indicating low internal reliability.

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    © All Rights Reserved
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    of 3

    Item-Total Statistics

    Correcte
    Scale Scale d Item- Cronbac
    Mean if Variance Total h's Alpha
    Item if Item Correlati if Item
    Deleted Deleted on Deleted
    Mobile 19.3167 8.051 0.726 0.546
    banking
    services_
    1
    Mobile 19.9167 8.688 0.415 0.644
    banking
    services_
    1
    Mobile 20.1333 9.067 0.376 0.656
    banking
    services_
    1
    Mobile 20.4667 9.304 0.289 0.688
    banking
    services_
    1
    Mobile 20.1000 8.566 0.443 0.633
    banking
    services_
    1
    Mobile 19.7333 10.063 0.297 0.677
    banking
    services_
    1

    Item-Total Statistics

    Correcte
    Scale Scale d Item- Cronbac
    Mean if Variance Total h's Alpha
    Item if Item Correlati if Item
    Deleted Deleted on Deleted
    Custome 7.5000 2.288 0.350 -.051a
    r
    satisfacti
    on_7
    Custome 7.8333 2.514 0.132 0.376
    r
    satisfacti
    on_8
    Custome 7.2000 2.536 0.119 0.403
    r
    satisfacti
    on_9

    Reliability
    Statistics
    Cronbac N of
    h's Alpha Items
    0.684 6
    Reliability
    Statistics
    Cronbac N of
    h's Alpha Items
    0.336 3

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