ANANNYA VERMA

Contact No.: +91- 9571375085

Email: vermaanny76@gmail.com

Career Objective

Looking forward for an opportunity in a challenging environment, where I can utilize my experience and
skills in contributing effectively to the success of the organization as well as for the improvement of my personal
skills.

PROFESSIONAL SYNOPSIS
A Highly motivated, results oriented hard-worker who CORE COMPETENCY
enjoys a team environment but demonstrates success in Server Maintenance
individual tasks; dedicated, dependable, and a natural ESCALATION MATRIX
leader with effective problem-solving and communication Issue Resolution
skills. Knowledge Transfer
Seeking to combine my experience and knowledge in a Project Management
challenging role, ability to work in a high-pressure
environment understanding concepts quickly and work ACADEMICS
independently or in a team setup with minimal oversight. B-Tech(CSE)from MODY
Possess excellent time management prioritization UNIVERSITY
capabilities, with a focus on building a long term
relationship with clients and partners.
Experienced in maintenance of Database Server , Primary
& Secondary Application Server, IVR Server &
maintaining Network connectivity between Intelligence
Network & Other nodes.
Demonstrated ability to effectively plan, coordinate & meet
deadlines. Self-driven, able to prioritize tasks and
implement changes smoothly.
Articulate communicator with ability to blend technical
expertise with interpersonal skills while interacting with
cross-functional teams, Vendor and client.

Professional Exposure:

Overall, 1.6 years of experience in industry as a production, application and database support
engineer.
Process Coordinator (Product Support & Development):
FactSet Research Systems Inc. (From August 2020 – till date)
__________________________________________________________________________________________

FactSet Research Systems Inc is a financial information and analytic software for
investment professionals. FactSet offers access to data and analytics to analysts,
portfolio managers, and investment bankers at global financial institutions. The
company does not offer products for individual investors. FactSet's business focuses
on technology and client service. In addition to combining disparate databases, the
company also develops its software. FactSet provides clients with consultants,
telephone support, and training.

Responsibilities:

● Working in a team of 18 engineers in a 24/7 setup as a

production and database support engineer.
● Worked on the dashboard generated and client related
jobs/workflows issues/tickets following SLA’s response and
resolution times.
● Diligently updating client related issues within the given
turnaround time.
● Checking/Coordinating with custodians/clients regarding the
missing data file.
● Providing solution on coverage drops, missing outliers,
securities and portfolios related client and internal team
queries.
● Remotely connecting to client morph session to investigate
Analytics and parse date fall related issues.
● Adding missing fields for the client data by executing
command line.
● Coordinating with Client/Vendor on actionable items like data
mismatch, file size, empty files and inappropriate data types
and other data integrity related issues.
● Involved in customization of client production workflow
related request by coordinating with the engineers
simultaneously.
● Assisting client on File FTP related issues.
● Configure and monitor the app, network performance through
monitoring tool FTS (on premises),
● Fixing ECS related downtime by resubmitting the jobs.
● Active monitoring of the downtime/escalations emails.
● Coordinating engineering team on new onboarding client
setup.
● Used standardized procedures to triage, analyze, and diagnose
the problem and provide solutions, workarounds to customers
on both technical and functional issues of the product.
● Manage escalations, guide the team in the case flow
management, Serve as an escalation expert for complex issues
and help the team understand them.
● Responsible to provide weekly team performance report along
with their QC data.
● Provide feedback to customers on (RCA’s), and CAPA, issue
patterns, and recommend changes if any to improve the overall
customer experience with the product.
● Working on technical side, preparing SOP (also termed as
Twiki) for each and every operational activities including job
errors.
 ● Tasks include Log File Analysis, Troubleshooting and
Problem Analysis including Analysis of stack trace.
Server/System administration and Monitoring using tools like
FTS, Kabana.
● Perform regular Version Control, Configuration, Maintenance,
and Performance Change Management activities.
● Work directly with internal stakeholders;
professional services, Product development,
DevOps, Engineering, Infrastructure, Testing and
Product management teams for specific cases
reported by customers adhering to OLA’s.
● Provide feedback internally on processes, tools, and market
trends, innovations to make a sophisticated product and be a
global leader.
● Studying and understanding the new features
emerging in the Portfolios and Analytics world and
come up with ideas to improve the product to meet
the changing needs. Work with the product
management and engineering teams to propose ideas
and implement them.
● Document, develop and review content for knowledgebase.
Provide mentoring, training and assistance to the team.
● Managing Team activities, scheduling weekly meeting,
calibrating their potential by conducting weekly session,
preparing shift roster, commuting roster.
● Active participation in global lead/managers meeting to
discuss on issues and product enhancements.
● Weekly call with stake holders on current updates with respect
to market development and business standards, future client
implementation and automation projects.
● Responsible to share weekly Quality report along with
production stats and automation/enhancements task reports to
the stake holders.
● Running UNIX commands and SQL queries to generate logs,
and to operate other production analysis using Putty terminal.
● Drawing KPI’s for the team and work with them individually
and collectively as a team to achieve them.

Key Skills

LINUX
MYSQL

CORE JAVA
MONITORING TOOLS(NAGIOS, DASHBOARD)
Ticketing Tools
RPD
JIRA
SALESFORCE
OTRS

TOOLS

➢ PUTTY
➢ WINSCP
➢ TOAD
➢ RPD
➢ CORNERSTONE
➢ YED
➢ FAKE COMPLETE
➢ MORPH
➢ ECS MANAGEMENT CONSOLE
➢ BATCH EXPLORER
➢ DATABASE LIBRARY
➢ JAMS

ACHIEVEMENTS:

I have received several appreciations from clients as well as within organization for the day to day project
tasks and excellent support.
Received blue ribbon award
Worked as Intern in Honeywell for 4 months.

SUMMARY SKILLS:

MS-Office
Linux
SQL
Operating systems: Windows-95/98/2000/XP & Ubuntu

TOOLS:

Putty
Winscp
Toad
Editplus

STRENGTH:
Ability to work for long hours and deliver results within reasonable timeframe to ensure client satisfaction
Ability to handle multiple tasks simultaneously with equal attention
Good Analyzer of the problem and Troubleshooting
Capability to adopt new environments and learn new technologies
 Hard working nature, Enthusiastic learner and self-motivated.
Excellent client interaction and Good Communication skills

PERSONAL DETAILS:

Age : 25 year
Date of birth : 02-12-1996
Sex : Female
Nationality : Indian
Languages Known : English, Hindi
Hobbies : Music

DECLARATION:

I hereby declare that the above mentioned information is correct to the best of my knowledge & belief
and I bear the responsibility for the correctness of the mentioned particulars.

Date:
Place: Hyderabad Anannya Verma